Cluster manager Work, Jobs in Richmond, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Cluster Manager
Protea Care Homes —Bushey
- £30,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Club Manager
Gymfinity Kids —Farnborough
- £31,500 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Store Lead
AkzoNobel —London
- £24,420.00 - £49,831.97 a year
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Phlebotomist
Randox Laboratories —Kingston upon Thames
- Weekend availability
- Communication skills
3d
Multi-site General Manager - Kent
Junior Adventures Group UK —Sevenoaks
- Full-time
- Travel
- School
- Paid training
Quick apply
5d
Hotel Operations Manager (London Cluster)
Apex Hotels Ltd —London
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
5d
Cluster Hotel Manager
Thistle —London
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
1d
Cluster Sales Manager
Middle Eight —London
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
Cluster M&E & Groups Sales Manager
The Cumberland —London
- Full-time
- Sales
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
9d
Head of Central Logistics
Nomad Foods —Woking
- Full-time
- Leadership
10d
Cluster M&E Sales Executive
Leonardo Royal Hotel London St Pauls —London
- Hotel
- Referral programme
Quick apply
3d
Cluster Revenue Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Sales
- Hotel
- Analysis skills
- Annual leave
- Employee discount
Quick apply
9d
Senior Regulatory Affairs Manager (UK/Ireland)
Perrigo —London
- Hybrid work
- In-person
- Leadership
13d
Digital Marketing Analyst
Perrigo —London
- Hybrid work
- In-person
11d
Senior Analyst - Store Brand
Perrigo —London
- Hybrid work
- Project management
- In-person
- Communication skills
Senior Product Manager - Value Added Services
Visa Europe Limited —London
- Business development
- Computer networking
Marketing Manager
Templeton Garden - Sales & Marketing —London
- Full-time
- Bar
- Hotel
- Restaurant
Quick apply
Cluster Facilities Manager
Audley Group —Chalfont Saint Peter
- £56,000 - £60,000 a year
- Weekend availability
- Hospitality
- Maintenance
- Microsoft Office
- Employee discount
- Referral programme
Publishing and Tagging Hub Content Manager
Ogilvy —London
- Weekend availability
- Social media management
- Administrative experience
- Organisational skills
4d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

cluster manager jobs in richmond, gtl

Operational Excellence & Process Improvement Lead

Cluster Manager

Club Manager

Store Lead

Phlebotomist

Multi-site General Manager - Kent

Hotel Operations Manager (London Cluster)

Cluster Hotel Manager

Cluster Sales Manager

Cluster M&E & Groups Sales Manager

Head of Central Logistics

Cluster M&E Sales Executive

Cluster Revenue Manager

Senior Regulatory Affairs Manager (UK/Ireland)

Digital Marketing Analyst

Senior Analyst - Store Brand

Senior Product Manager - Value Added Services

Marketing Manager

Cluster Facilities Manager

Publishing and Tagging Hub Content Manager

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