Debt relief & collection occupations Work, Jobs in Richmond, Gtl (with Salaries)

Collections Agent
Flatpay —London
- English
- Contracts
- IT
Quick apply
Field Agent / Warrant Officer
Resolvecall —Kingston upon Thames
- £28,157.09 - £39,237.09 a year
- Full-time
- Data entry
- Financial services
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —South West London
- £2,566 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Field Collections Agent
Orbit Credit Services —Isleworth
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
Rent Income Recovery Officer - FTA (Gr 5)
Civic Recruitment Limited —Sutton
- £22.84 an hour
- Temporary
- Hybrid work
- Customer service
- Microsoft Office
- Travel
Quick apply
Credit Controller FTC
Praxis Real Estate Management Ltd —London
- Analysis skills
- Communication skills
- Analytics
- Employee assistance programme
Quick apply
13d
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Council Tax Arrears and Corporate Debt Recovery Officer
Enfield Council —Enfield
- £38,256 - £39,276 a year
- Call to connect
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Council Tax Revenue Officer
London Borough of Barking and Dagenham —London
- English
- Organisational skills
- Communication skills
Debt Recovery Agent
Abandoned Storage Auctions —Worcester Park
- £25,420 - £47,922 a year
- Full-time
- Analysis skills
- Data entry
- Financial services
- Free parking
Quick apply
Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
5d
Field Agent
Conexus Recovery and Field Services —South West London
- Up to £30,060 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Business
- Annual leave
Quick apply
1d
Rent Arrears Recovery Lead
Civic Recruitment Limited —Sutton
Quick apply
13d
Complaints & Arrears Executive
Hometree Finance —London
- £32,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Credit Controller - Open Market
AXIS Insurance —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- IT
- Annual leave
Income Services Officer
HYDE HOUSING ASSOCIATION —London
- £35,100 - £36,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
8d
Collections Executive
Funding Circle —London
- £32,500 - £35,000 a year
- Full-time
- Hybrid work
- AI
Quick apply
4d

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Collections Agent

Flatpay -
London

Quick apply

Job details

Qualifications

English
B2B
Contracts
IT

Full job description

About the job

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.

Role Details

Role: Collections Agent
Location: 5 days a week – London, White City

About the Role

Flatpay is hiring its first dedicated Collections Agent to own the Day 1–60 stage of our UK collections process. You'll be the person making sure leaving customers return their hardware, pay what they owe, and — where they won't — that we escalate effectively.

This is a foundational hire on a brand-new team. You'll be working to shape how collections runs at Flatpay UK, not just executing an existing playbook.

Responsibilities

Manage the Day 1–60 collections lifecycle for UK merchants — both sole traders and limited companies
Recover hardware (payment terminals) from departing customers and chase returns through to completion
Flag any invoicing errors to ensure our automation-first finance function is included in feedback loops
Run the outbound phone activity — calling customers, negotiating repayment plans, and holding firm where needed
Issue CCJs at the right points in the process, and hand off unresolvable cases to external debt recovery agencies cleanly
Keep clean records on every case and feed patterns back to the business so we can improve upstream (onboarding, contracts, terminations)

Skills & Attributes

Must-haves

Hands-on UK debt collections experience covering both sole trader and limited company debt
A background in small-ticket, high-volume B2B collections (comfortable working a large book of smaller accounts at pace)
Experience issuing CCJs and/or managing referrals to external collections agencies
Confident on the phone — you can negotiate, hold the line, and stay composed with difficult customers
Organised and self-directed — this is a new function, so you need to bring structure rather than wait for it

Nice to have

Experience working with and recovering debt from vulnerable parties
Background in payments, fintech, or merchant services
Experience helping set up or improve a collections process from scratch

What Success Looks Like in the First 6 Months

A documented Day 1–60 process that's working in practice
Daily/weekly/monthly reporting against targets
Baseline metrics established for hardware recovery rates and cash collected
A clear playbook for when to negotiate, when to issue a CCJ, and when to hand off externally

Our Values

At Flatpay, how we work matters as much as what we achieve.

Happy Humans — We bring energy to our work and create teams people enjoy being part of.

No Assholes — We perform at a high level while treating colleagues and customers with respect.

It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.

Start With No — We challenge ideas, think commercially and focus on what truly creates value.

Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.

The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

Demonstrable UK debt collections experience (sole trader and limited company)
Fluent in English
Right to work in the UK (visa sponsorship is not available for this role)
Able to work from our White City office 5 days a week

Hiring Process

Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
1:1 Microsoft Teams interview with Manager
Offer — Successful candidates receive a fast turnaround to offer.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of merchants together!

Quick apply

Refine Your Search

debt relief & collection occupations jobs in richmond, gtl

Collections Agent

Field Agent / Warrant Officer

Collections Agent (Part Time)

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Field Collections Agent

Customer Operations Agent (Collections)

Collections Specialist

Rent Income Recovery Officer - FTA (Gr 5)

Credit Controller FTC

Collections Specialist

Council Tax Arrears and Corporate Debt Recovery Officer

Council Tax Revenue Officer

Debt Recovery Agent

Customer Service Live Chat Agent

Field Agent

Rent Arrears Recovery Lead

Complaints & Arrears Executive

Credit Controller - Open Market

Income Services Officer

Collections Executive

I want to receive the latest job alerts for debt relief & collection occupations in richmond, gtl

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