Plan manager Work, Jobs in Richmond, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Projects Coordinator
Indesign Bathrooms —Richmond
- £15.00 - £17.50 an hour
- Part-time
- In-person
- Communication skills
Quick apply
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
7d
People Manager
Virgin Active —London
- £60,000 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
12d
Anthropologie Team Leader - Richmond, UK
Anthropologie —Richmond upon Thames
- Part-time
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee assistance programme
Project Manager
Project Blackbook —London
- £400 - £600 a day
- Hybrid work
- Project management
Quick apply
Personal Assistant / House Manager
Infinity Brands Limited —Gerrards Cross
- £15 - £20 an hour
- Part-time
- Hybrid work
- Google Suite
- Microsoft Office
- Organisational skills
- Free parking
- Flexitime
Quick apply
6d
Human Resources Manager
Singular Partner —London
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Travel
- Recruiting
Quick apply
4d
Regional Manager
WeBuyAnyCar —New Malden
- Up to £37,500 a year
- Rotating shift
- Recruiting
- Training & development
- Retail management
Quick apply
Assistant Facilities Manager
Hubflow Limited —London
- £35,000 - £40,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
- Employee stock ownership plan
Quick apply
1d
Project Manager
Finn Partners —London
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Leadership
UK Office Manager & Executive Assistant
ITE MGMT —London
- £55,000 - £65,000 a year
- Full-time
- Bachelor's degree
- Financial services
- Budgeting
- Annual leave
Quick apply
6d
loyalty, CRM and market enablement manager
Starbucks —London
- Full-time
- CRM software
- Store discount
- Employee assistance programme
Background Screening & Vetting Associate
PeopleCheck Ltd —Richmond upon Thames
- From £28,650 a year
- Full-time
- Writing skills
- English
- Research
- Referral programme
- Sick pay
Quick apply
4d
Meetings and Events Planning Manager
PPHE Hotel Group —London
- Hotel
- Employee discount
- Referral programme
Quick apply
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
9d
Communications and Engagement Advisor
ABM UK —Heathrow
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
Quick apply
2d
Junior Coordinator - Childrens Cookery School
Smart Raspberry West London —West London
- From £1,200 a month
- Hybrid work
- Administrative experience
- Supervising experience
- Internship
Quick apply
10h
Staff Support Manager
ABM —Hounslow
- Overtime
- Team management
- Leadership
- Annual leave
9d

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Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

plan manager jobs in richmond, gtl

Assistant Customer Service Manager

Projects Coordinator

Account Manager

People Manager

Customer Experience and Operations Manager

Anthropologie Team Leader - Richmond, UK

Project Manager

Personal Assistant / House Manager

Human Resources Manager

Regional Manager

Assistant Facilities Manager

Project Manager

UK Office Manager & Executive Assistant

loyalty, CRM and market enablement manager

Background Screening & Vetting Associate

Meetings and Events Planning Manager

General Manager - Padel & Athletics Club

Communications and Engagement Advisor

Junior Coordinator - Childrens Cookery School

Staff Support Manager

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