Process lead Work, Jobs in Richmond, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Education Administrator – Admissions and Year Group Support
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
4d
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
10d
Technology Manager
RHP —Teddington
- £85,883 a year
- Full-time
- Leadership
- Annual leave
9d
Data and Analytics Manager
RHP —Teddington
- £86,483 a year
- Full-time
- Annual leave
10d
Business Process Lead
Cynergy Bank —London
- £80,000 - £110,000 a year
- Hybrid work
- Employee assistance programme
9d
Pay As You Go (PAYG) Integration and Test Lead
Network Rail —London
- £71,163 - £84,437 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
12d
Team Lead - Environment
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £46,968 - £52,194 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
3d
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
13d
Implementation Lead
TITAN PMR Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Remote
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
4d
Medical Education Delivery & Data Assistant (x3 vacancies)
ROYAL COLLEGE OF SURGEONS OF ENGLAND —London
- £29,250 a year
- Full-time
- No experience needed
- Administrative experience
- Annual leave
- Employee assistance programme
Education Engagement Practitioner
City of Westminster Council —Westminster
- £42,912 - £52,269 a year
- Temporary
- School
- Negotiation
7d
Subject Access Request (SAR) and Freedom of Information (FOI) Lead
North London NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Annual leave
5d
Business Analyst
Imperial College London —White City
- £57,785 - £69,365 a year
- Full-time
- Annual leave
11d
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
5h
Recruitment & Admissions Officer (Management Suite)
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- CRM software
- Analysis skills
- University
- Annual leave
14d
Digital Systems Officer
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- SharePoint
- Annual leave
13d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Vetting Officer - 12 Month Fixed Term Contract
British Transport Police —London
- £35,754.47 a year
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Annual leave
- Gym membership
Quick apply
4d
Education Administrator – Timetabling and Exchanges
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
4d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in richmond, gtl

Operational Excellence & Process Improvement Lead

Education Administrator – Admissions and Year Group Support

Transformation Manager

Technology Manager

Data and Analytics Manager

Business Process Lead

Pay As You Go (PAYG) Integration and Test Lead

Team Lead - Environment

AI Solutions and Implementation Lead

Implementation Lead

Medical Education Delivery & Data Assistant (x3 vacancies)

Education Engagement Practitioner

Subject Access Request (SAR) and Freedom of Information (FOI) Lead

Business Analyst

Customer Success and Support Lead

Recruitment & Admissions Officer (Management Suite)

Digital Systems Officer

Head Of Customer Experience

Vetting Officer - 12 Month Fixed Term Contract

Education Administrator – Timetabling and Exchanges

I want to receive the latest job alerts for process lead in richmond, gtl

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