Technical support specialist Work, Jobs in Richmond, Gtl (with Salaries)

Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Summer Intelligence Internships with MI5
Security Service (MI5) —London
- £4,849 a month
- Seasonal
- Internship
2d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
12d
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
7d
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
5d
NCSC Cyber Advisor (Cyber Essentials)
Intelance —London
- £450 - £600 a day
- Remote
- Google Suite
Quick apply
4d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Communication skills
- Banking
- Time management
- Annual leave
Quality Control Assistant
TavasTechs Ltd —Feltham
- £27,500 a year
- Full-time
- Analysis skills
- Quality control
- In-person
- Annual leave
- Employee discount
Quick apply
22h
Internal Systems Administrator
David Howard Ltd —Weybridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Continuous improvement
- Flexitime
- Work from home
Quick apply
1d
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Graduate Technology Consultant - Testing
Solirius Reply —London
- £32,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- No degree
- Annual leave
- Work from home
Quick apply
2d
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Analysis skills
- Project management
- Bachelor's degree
Support Technician Agilent Measurement Suite
Imperial College London —White City
- £42,505 - £47,213 a year
- Full-time
- Computer literacy
- Annual leave
Technical Support Specialist
Xapien —London
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Life insurance

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Business Analysts — All Levels - UK Wide

Concept AI Ltd
London

Quick apply

Job details

Full-time
£35,000 - £120,000 a year

Benefits

Flexitime
Work from home

Qualifications

Jira
Facilitation
Power BI
Waterfall
Stakeholder collaboration
User stories
Requirement elicitation
Stakeholder liaison
Engineering
System architecture
Business analysis
Process improvement
Requirements gathering workshops
Tableau
Change management
Power BI data visualisation
Analysis skills
Bachelor's degree
Confluence
Scrum
Multidisciplinary collaboration
Business requirements
Business
Communication skills

Full job description

We work with a range of UK employers actively hiring across these roles

Job Description:

UK-Based (On-Site, Hybrid or Remote)

About the Role
We're looking for experienced Business Analysts at all levels—from Business Analyst through to Senior, Lead, Head of Business Analysis, Technical Business Analyst and Business Systems Analyst positions—for upcoming roles across digital, financial, regulatory, customer, operations and transformation programmes. These are hands-on roles where you'll sit at the meeting point of business and technology, turning unclear problems into structured, actionable work that delivers measurable outcomes.

You'll work across the full analysis lifecycle—from stakeholder engagement and discovery through to requirements, process design, delivery support and benefits realisation. The role suits someone who pairs strong analytical and requirements discipline with the facilitation skill to align stakeholders and the commercial nous to focus the work where it matters.

Key Responsibilities

Partner with business stakeholders to understand objectives, surface real problems and shape them into scoped analytical or change work
Elicit, document and validate requirements across functional, non-functional, data and process dimensions
Map current and future-state processes (BPMN, flowcharts, journey maps) and identify improvement opportunities
Translate business needs into clear specs, user stories and acceptance criteria for delivery teams
Conduct data and process analysis to support business cases, prioritisation and decision-making
Run workshops, interviews and facilitated sessions across operational, commercial and technical audiences
Support testing, UAT and go-live activities to ensure delivery lands the intended outcomes
Partner with change, training and operations colleagues to embed new ways of working
(Technical / Systems BA) Bridge between business stakeholders and engineering—data flows, integrations, system behaviour, API design from a functional perspective
(For Senior/Lead/Head of) Set BA standards and practice, mentor analysts, lead larger transformation and change programmes

What You'll Bring

Technical Expertise:

Strong requirements elicitation, documentation and management techniques
Process modelling and design (BPMN, swim lanes, journey mapping, value stream mapping)
Agile artefacts—user stories, acceptance criteria, backlog refinement, story mapping
Working SQL skills for data investigation and validation (intermediate level)
Familiarity with BI / visualisation tools for self-service analysis (Power BI, Tableau or equivalent)
Confident with collaboration and documentation tooling (Confluence, Jira, Lucidchart, Miro)
(Technical / Systems BA) Understanding of system architecture, data flows, integrations and APIs from a functional standpoint
Familiarity with one or more delivery methodologies (Agile, Scrum, Kanban, SAFe, Waterfall) and pragmatism about choosing the right one

Business & Soft Skills:

Strong stakeholder facilitation—able to hold the room with operational, commercial and technical audiences
Excellent written and verbal communication; able to make complex ideas legible to non-specialists
Workshop design and running—structured, outcome-focused, energising
Pragmatism—balancing analytical thoroughness with delivery momentum
Naturally curious about the business behind the requirements
Comfortable with ambiguity and able to bring structure to messy problems
Collaborative approach with product, engineering, operations, change and SME teams

Domain Flexibility:

Roles span digital transformation, financial services, regulatory and compliance, customer operations, commercial, supply chain, public sector and platform programmes
Background in any of these is welcomed; appetite to learn an adjacent domain valued just as much

Experience Level:

Minimum 2+ years for Business Analyst, 4+ for Senior, 7+ for Lead / Head of Business Analysis
Background in business analysis, technical / systems analysis, process improvement, change or transformation
Examples of analyses, requirements or change initiatives you've owned end-to-end

What We Offer

Opportunity to work on commercially meaningful change where analysis genuinely shapes the outcome
Exposure to modern delivery methodologies, transformation programmes and contemporary tooling
Roles at the level you're ready for—we're hiring across the full BA spectrum, IC through to Head of
A collaborative environment where structured thinking and facilitation skill are both valued
Clear scope to develop specialist depth (digital, regulatory, technical, transformation) or stay broad
Flexible working arrangements (on-site, hybrid or remote) and supportive team culture

Job Type: Full-time

Pay: £35,000.00-£120,000.00 per year

Benefits:

Flexitime
Work from home

Work Location: Hybrid remote in London W1T

Quick apply

Refine Your Search

technical support specialist jobs in richmond, gtl

Business Analysts — All Levels - UK Wide

Support Specialist in the UK

Technical Product Support Specialist (Smart Home & AV)

Summer Intelligence Internships with MI5

IT Service Desk Analyst

Client Placement Specialist

Project Aconex Administrator

NCSC Cyber Advisor (Cyber Essentials)

Product Support Specialist (Part-Time)

Customer Support Specialist - UK

End User Support Analyst

IT Service Desk Apprentice

QA & User Acceptance Testing Consultant- London

Quality Control Assistant

Internal Systems Administrator

Operational IT Analyst

Graduate Technology Consultant - Testing

Client Services & Support Specialist- London, UK

Support Technician Agilent Measurement Suite

Technical Support Specialist

I want to receive the latest job alerts for technical support specialist in richmond, gtl

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