1st line support Work, Jobs in Ridge, Hrt (with Salaries)

1st Line Service Desk Analyst
Enable Technology —Borehamwood
- £29,000 - £34,000 a year
- Full-time
- SharePoint
- Leadership
- Work from home
- Employee discount
Quick apply
1d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
2d
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Windows
Quick apply
2nd Line Service Desk Analyst
Enable Technology —Borehamwood
- £35,000 - £42,000 a year
- Full-time
- Mentoring
- SharePoint
- Leadership
- Work from home
- Employee discount
Quick apply
1d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Communication skills
Quick apply
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
7d
1st Line Network Technician
Exponential-e —London
- Phone etiquette
- Communication skills
- Referral programme
Quick apply
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
5h
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
1st Line IT Support Technician
London Womens Clinic —London
- £22,500 - £23,500 a year
- Part-time
- Computer literacy
- Health & wellbeing programme
- Annual leave
Quick apply
6d
1st/2nd Line Support Engineer
Technology Transformation Group —London
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
Quick apply
3d
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
6d
IT Support Engineer (1st and 2nd Line Support)
SMG Business Solutions Ltd —East London
- From £28,000 a year
- Full-time
- Travel
- In-person
- Sick pay
Quick apply
3d
Analyst - Client Onboarding KYC
MUFG —London
- Full-time
- Communication skills
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Travel
Research Support Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
1d
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Travel
- Computer networking
- Annual leave
Quick apply

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1st Line Service Desk Analyst

Enable Technology
Borehamwood

Quick apply

Job details

Permanent | Full-time
£29,000 - £34,000 a year
1 day ago

Benefits

Casual dress
Discounted or free food
Company pension
Work from home
Company events
Employee discount
Bereavement leave
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
TCP
Client engagement
Incident queue management
CCNA
Ticket management
CIPP
CompTIA Network+
SharePoint
IP networking
Customer support
CompTIA Security+
Leadership
PowerShell scripting
PowerShell
CompTIA A+
Intune

Full job description

Enable Technology · Borehamwood · Full-time · Optional WFH Fridays

The role

You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn't a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it.

Who we are

We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on.

We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win.

And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in.

Where we're heading

We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business.

For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human.

What you'll actually be doing

Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact
Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests
Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi)
Acting on NinjaOne monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation
Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it
Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect

Our stack

Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base)
Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security
Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access
Also in the mix: Windows 10/11, macOS and Jamf, Mimecast, hosted telephony

What you'll bring

At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts
Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting
Networking fundamentals: DNS, DHCP, TCP/IP, VPN
Patience, empathy, and the ability to explain technical things to non-technical people without jargon
Genuine customer service instinct - you build rapport quickly and clients ask for you by name

Bonus points

Exposure to Intune, Autopilot or Entra ID
Experience with macOS/Jamf or hosted telephony platforms
Certifications are a nice to have, not a requirement - if you hold any of these, or are working towards them, it counts in your favour: CompTIA A+, CompTIA Network+, MS-900, MD-102, ITIL 4 Foundation, SDI Service Desk Analyst (SDA)
Any scripting curiosity - even basic PowerShell

Building your IT career

There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP.

Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure.

The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling.

Pay, benefits and working pattern

Salary: £29,000 - £34,000 DOE
Bonus: Annual company-performance related bonus (2025 - 4% of annual salary)
Holiday: 22 days, plus a day off for your birthday (or the nearest weekday)
Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30
Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary
Team culture: weekly team takeaway lunch and quarterly socials
Kit: modern, top-tier hardware and software - the same standard we hold for our clients
Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development - typically CompTIA A+, Network+, MS-900, MD-102, ITIL 4 Foundation or SDI SDA at this level, with Security+, AZ-104, MS-102 and CCNA on the 2nd line path

Why you should apply

If you're good at 1st line, you've probably experienced being treated as a human answering machine. That's not this. You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast. Apply - we'd love to talk.

Pay: £29,000.00-£34,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Discounted or free food
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

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