Head of customer experience Work, Jobs in Ridge, Hrt (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Service
WSET —London
- £55,000 - £65,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
1d
Head of Customer Experience
Healix —Esher
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
1h
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
2d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- CRM software
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
9d
Head of Customer
Carwow —London
- Full-time
- CRM software
- AI
- Leadership
- Annual leave
Head of Customer Adoption, EMEA
Fourth —London
- Hybrid work
- Hospitality
- Hotel
- Leadership
- Flexible schedule
- Life insurance
5d
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
11d
Head of Conference Unit
BMA —London
- £84,290.26 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Head of GTM
Glot —London
- Full-time
- Hybrid work
- Marketing
Quick apply
Head of Customer Value
Omnea —London
- Full-time
- Hybrid work
- Leadership
Head of Growth
Winedrops —London
- Full-time
- Team management
- Budgeting
- AI
Quick apply
Head of International Product / Group Product Manager - Customer Experience
Deliveroo —London
- Full-time
- Hybrid work
- Machine learning
- Product management
- AI
1d
Head of Fire
Zeta Compliance Services Ltd —London
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Head of Schemes Relationships
U.S. Bank National Association —London
- £95,625 - £112,500 a year
- Full-time
- Organisational skills
- Contracts
- Leadership
Head of Customer Engagement
LTA —London
- Up to £80,000 a year
- Marketing
7d

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head of customer experience jobs near ridge, hrt

Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

head of customer experience jobs in ridge, hrt

Head of Customer Experience

Head of Customer Service

Head of Customer Experience

Head of Customer Service Experience (18-months)

Head of Customer Success

Head of Customer Operations

D2C Head of Customer Experience

Head of Customer Value

Deputy Director of Customer Success (maternity cover)

Head of Customer

Head of Customer Adoption, EMEA

Chief of Staff

Head of Conference Unit

Head of GTM

Head of Customer Value

Head of Growth

Head of International Product / Group Product Manager - Customer Experience

Head of Fire

Head of Schemes Relationships

Head of Customer Engagement

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