Senior system engineer Work, Jobs in Ridgmont, Bdf (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
1d
Senior Azure DevOps Engineer
Unisys —Milton Keynes
- Full-time
- Remote
- Azure
- DevOps
- SQL
Cyber Platforms Senior Engineer
Connells Group —Milton Keynes
- Full-time
- Microsoft Access
Quick apply
13d
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
6d
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
6d
Manufacturing Test Engineer
MBDA —Stevenage
- £44,000 a year
Senior Software Engineer (3 available roles)
RLDatix —Milton Keynes
- AWS
- Employee assistance programme
Senior Site Reliability Engineer
Kinetic Software —Milton Keynes
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Scripting
- Linux
- Employee assistance programme
- Employee discount
17h
Senior Simulation Engineer
TECHNIA GmbH —Milton Keynes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Electronics Design Engineer
Marshall Group —Milton Keynes
- Hybrid work
- Organisational skills
Senior Security Platform Engineer (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- English
- Bachelor's degree
- Scripting
Configuration Analyst
Lockheed Martin Corporation —Ampthill
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
8d
Senior Software Engineer C++
Envisics —Milton Keynes
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Flexible schedule
Quick apply
Senior Production Engineer
SPX —Wappenham
- Hybrid work
- Assembly
- Analysis skills
- Continuous improvement
6d
Principal/Senior Mechanical Engineer
Ionetic —Brackley
- Full-time
- Computer literacy
- Engineering
- Bachelor's degree
Quick apply
SP Senior Systems Engineer
Lockheed Martin Corporation —Ampthill
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Employee discount
Senior C++ Software Engineer (Image Processing)
Envisics —Milton Keynes
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Flexible schedule
Quick apply
Senior Modelling & Simulation Systems Engineer
Lockheed Martin Corporation —Ampthill
- Full-time
- Windows
- Presentation skills
- Computer skills
- Employee assistance programme
- Employee discount
7d
Senior Software Engineer
MBDA —Stevenage
- £40,000 - £75,000 a year
- Overtime
- Hybrid work
- DevOps
- C++
- Agile
- Free parking
- Relocation assistance
Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M
Safran Engineering Services UK Limited —Pitstone
- Engineering
- Project management
- Bachelor's degree
Quick apply

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senior system engineer jobs near ridgmont, bdf

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
1 day ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior system engineer jobs in ridgmont, bdf

Service Delivery Manager

Senior Azure DevOps Engineer

Cyber Platforms Senior Engineer

Team Lead-Data Engineering

Principal Data Engineer

Manufacturing Test Engineer

Senior Software Engineer (3 available roles)

Senior Site Reliability Engineer

Senior Simulation Engineer

Senior Electronics Design Engineer

Senior Security Platform Engineer (m/f/d)

Configuration Analyst

Senior Software Engineer C++

Senior Production Engineer

Principal/Senior Mechanical Engineer

SP Senior Systems Engineer

Senior C++ Software Engineer (Image Processing)

Senior Modelling & Simulation Systems Engineer

Senior Software Engineer

Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M

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