Customer care manager Work, Jobs in Ridingmill, Nbl (with Salaries)

Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Store Manager
Weird Fish Ltd —Morpeth
- Up to £32,000 a year
- Full-time
- Customer service
- In-person
- Retail management
- Annual leave
- Employee discount
Quick apply
9d
Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Contracts Manager
Milburn Construction Ltd —Cramlington
- £60,000 - £75,000 a year
- Full-time
- Civil engineering
- Continuous improvement
- Contracts
Quick apply
11d
VacancyTitle: Customer Team Manager - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £35,615 - £41,900 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
4d
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Sales
- Team management
- Annual leave
Quick apply
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Experience Manager
Bodycare Retail Ltd —Gateshead
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
2d
Connect to Work Manager
Gateshead Council —Gateshead
- £45,091 - £48,226 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
4d
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
Service Excellence Training Manager
Sodexo —Newcastle upon Tyne
- £35,000 - £37,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
1d
Regional Sales Manager
REL Field Marketing —Durham
- £32,000 a year
- Weekend availability
- Training & development
- Leadership
- Communication skills
9d
Railway Operations Manager - Weardale Railway
The Auckland Project —Bishop Auckland
- From £28,716.37 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
4d
Regional Service Manager
Sodexo —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Business development
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Store Manager
Vision Express —Gateshead
- Customer service
- No experience needed
- Continuous improvement
Regional Customer Relationship Manager
Barchester Healthcare —Bedlington
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
9d
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Customer service
- Retail management
- Employee discount
Quick apply
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Customer service
- Training & development
- Employee discount
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Gateshead
- Full-time
- English
- Bachelor's degree
- Continuous improvement

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Customer Success Manager

KERRIDGE COMMERCIAL SYSTEMS CORP -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Full-time

Qualifications

CRM software
Stakeholder collaboration
Internal department liaison
Microsoft Office Suite
Risk management
Churn prevention
Relationship management
Multidisciplinary collaboration
Communication skills

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long term value across a defined portfolio of customers.

This role goes beyond relationship management or issue resolution. CSMs at Klipboard proactively guide customers to adopt the right capabilities, change behaviours where needed, and clearly demonstrate value over time.

The CSM acts as the orchestrator of the customer experience, working across Product, Support, Professional Services, and Sales to ensure customers achieve success that is visible, provable, and repeatable.

Key Responsibilities:

Customer Outcomes & Value

Own the overall success of customers in your portfolio
Establish clear success goals aligned to the customer’s business objectives
Translate Klipboard capabilities into practical, outcome led use cases
Regularly validate and articulate value achieved (time saved, risk reduced, performance improved)

Proactive Risk & Lifecycle Management

Monitor customer health, sentiment, and product adoption signals
Proactively identify customers at risk and lead recovery plans
Take ownership of escalations and coordinate swift, effective resolution
Ensure smooth transitions from onboarding to business as usual

Adoption & Engagement

Drive meaningful adoption of core and high value product capabilities
Influence customer behaviour to align with best practice usage
Encourage self sufficiency while remaining a trusted strategic partner
Lead structured service reviews focused on outcomes, not activity

Internal Alignment & Advocacy

Act as the voice of the customer internally, grounded in evidence, not anecdote
Collaborate with Support, Product, and Delivery teams to resolve systemic issues
Feed actionable insights into product roadmap and service improvements
Contribute to the continuous improvement of Customer Success ways of working

Commercial Impact

Support retention, renewal, and expansion through value led engagement
Identify advocacy opportunities including references, case studies, and testimonials
Work closely with Sales and Renewals teams to ensure a joined up customer journey
Identify and log leads into the Sales team

Any other duties as requested that are commensurate with the role.

Skills, Knowledge and Experience:

Experience & Capability

Proven experience in a Customer Success, Account Management, or similar role
Experience managing multiple customers and priorities simultaneously
Strong commercial awareness with the ability to link activity to outcomes
Comfortable working with data, health indicators, and customer insight

Communication & Influence

Clear, confident communicator with senior customer stakeholders
Able to lead value‑based conversations and challenge constructively
Strong written and presentation skills
Builds trust quickly with both customers and internal teams

Mindset & Behaviours

Outcome‑focused and proactive
Curious, analytical, and comfortable with ambiguity
Ownership‑driven — sees issues through to resolution
Continuously learning and improving

Tools & Technology

Comfortable using CRM platforms, customer success tooling, and analytics
Confident with Microsoft Office and collaboration tools
Open to using AI‑assisted tooling to reduce manual effort and improve insight

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please email [email protected] however please note we receive a high volume of requests and we are unable to accept them all

#LI-Hybrid

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Refine Your Search

customer care manager jobs in ridingmill, nbl

Customer Success Manager

Store Manager

Zara Newcastle Customer Experience Manager Maternity Cover

Contracts Manager

VacancyTitle: Customer Team Manager - Billing Call Centre

Assistant Accommodation Manager

Customer Service Manager

Customer Service Manager

Experience Manager

Connect to Work Manager

General Manager - Lefties Newcastle

Service Excellence Training Manager

Regional Sales Manager

Railway Operations Manager - Weardale Railway

Regional Service Manager

Store Manager

Regional Customer Relationship Manager

Section Manager - Lefties Newcastle

Operations Manager - Lefties Newcastle

Area Manager, Customer Fulfillment

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