Client director Work, Jobs in Ringwood, Ham (with Salaries)

Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
HR Business Partner
Churchill Retirement PLC —Ringwood
- Full-time
- Travel
- Human resources
- Communication skills
Assistant Project Manager
Tuakana Construction —Lymington
- £30,000 - £35,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
- Sick pay
Quick apply
Project Manager
Benifex —Southampton
- From £45,000 a year
- Remote
- Communication skills
- Employee assistance programme
- Employee discount
Digital Marketing Executive
Recognition Design & Marketing Limited —Lymington
- £28,500 - £32,500 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Free parking
- Work from home
Quick apply
Educational Office Manager (with Finance skills)
Dorset Pathways —Poole
- Up to £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Human resources
Quick apply
2d
Travel Sales Consultant
Trailfinders —Bournemouth
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Director of Sales
Brightstar Hospitality Management —Salisbury
- Full-time
- CRM software
- Marketing
- Hotel
Quick apply
Training Manager & Senior Instructor
Fire Aid Academy —Southampton
- £45,000 - £50,000 a year
- Weekend availability
- Computer literacy
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
5d
Senior Account Manager
Precision Medicine Group —Salisbury
- Remote
- Business development
- Quality control
Facilities Manager
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4d
Operations Manager
Photo Experience —Poole
- £28,716.37 - £34,000.00 a year
- Full-time
- Up to 50% travel
- Travel
- Recruiting
Quick apply
4d
Head of Partnership Sales
Utilita Bowl —Southampton
- Weekend availability
- Hospitality
- Hotel
- Business development
13d
Associate Director (Southern England)
Fexco Property Services —Salisbury
- Full-time
- Business development
- Continuous improvement
- Mentoring
Quick apply
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
12d
Contracts Coordinator
Precast Structural Solutions Ltd. —Southampton
- £28,000 - £32,000 a year
- Microsoft Outlook
- Sales
- Continuous improvement
Quick apply
Territory Manager
Newcross Healthcare Solutions Limited (1) —Southampton
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
Assistant Quantity Surveyor
Tuakana Construction —Lymington
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Maths
- Driving
- Free parking
- Sick pay
Quick apply
Content Creator and Producer
Fair Oak Air Conditioning Ltd —Southampton
- £12.71 - £25.00 an hour
- Full-time
- Hybrid work
- Marketing
- Social media management
- Work from home
- Gym membership
Quick apply
7d
Operations Manager Children's Residential
SGS Care Ltd —Bournemouth
- £70,000 - £75,000 a year
- Full-time
- Management
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Quick apply

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Operations Manager

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service call handling
Stakeholder liaison
Complaint handling
Change leadership
Management reporting
Training & development
Team motivation leadership
Time management
Rota coordination

Full job description

Job title: Operations Manager

Location: Office based at Careline Support Ltd, in Ringwood

Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.

Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.

Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.

Key responsibilities for this role will include:

Continual organisational change, leadership and improvement to exceed customer expectations
Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
Analysis and reporting on key deliverables
Driving operational team standards, motivating and coaching for high performance
Resource planning, overtime management and shift optimisation
HR responsibilities such as performance and absence management, recruitment and training
Complaints escalation; conducting operational client review meetings where necessary
Liaison with key stakeholders at all levels including customers, internal colleagues, suppliers and Executive Board
Insight into external marketing influences, competitors and opportunities, continually ensure the website is fit for purpose and support with new business development
Budget holder

About you

Most importantly, your CV will demonstrate that you are a highly accomplished Manager with in-depth experience of call centre operations.

It would be advantageous if your background includes experience of a Careline or Telecare function but this is not essential.

In addition, you will be able to:

Provide clear direction, inspire, motivate and coordinate teams
Develop people through delegation, empowerment and coaching
Quickly understand complex issues, use rational judgment with a methodical approach, being solutions oriented
Collaborative and communicative in style with an excellent standard of written and spoken English
Sound financial awareness and numerical ability
Demonstrate excellent time management, prioritization and ability to multi-task
Self-motivated, driven and resilient to meet and exceed targets and objectives
Robust nature, able to work under pressure
Flexible and creative, able to adapt quickly within a growing and changing marketplace with great commercial acumen
Role-model and ambassador for Careline Support

Your rewards

Competitive salary
Company car or car allowance
25 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance for yourself and partner
Life assurance (2x salary)
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference and lead our team, apply today!

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

client director jobs in ringwood, ham

Operations Manager

HR Business Partner

Assistant Project Manager

Project Manager

Digital Marketing Executive

Educational Office Manager (with Finance skills)

Travel Sales Consultant

Director of Sales

Training Manager & Senior Instructor

Senior Account Manager

Facilities Manager

Operations Manager

Head of Partnership Sales

Associate Director (Southern England)

3rd Line ServiceDesk Analyst

Contracts Coordinator

Territory Manager

Assistant Quantity Surveyor

Content Creator and Producer

Operations Manager Children's Residential

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