Service desk manager Work, Jobs in Ringwood, Ham (with Salaries)

IT Operations Manager
Lester Aldridge —Bournemouth
- Azure
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Service Desk Analyst
Unicard —Poole
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
2d
Senior IT Analyst
Spectrum Geosurvey Limited —Lymington
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
4d
Project Engineer
Medhurst —Frodsham
- Full-time
- Customer service
- Travel
- IT

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IT Operations Manager

Lester Aldridge -
Bournemouth

Apply Now

Job details

3 days ago

Qualifications

Driving Licence
Azure
LAN
Information security
Firewall
ITIL
Virtualisation
UX
SAN
IT
VMWare
Communication skills
Active Directory
Intune

Full job description

The IT Operations Manager is responsible for the reliable, secure and effective operation of the firm’s technology services. The role leads the Service Desk, Infrastructure and IT Training functions, ensuring day-to-day services run well, operational risks are managed, and users are supported to adopt technology confidently and consistently.

This is a leadership role within a technical function. The post-holder will have sufficient technical knowledge to provide direction, challenge suppliers and make informed recommendations, but will not normally be expected to undertake hands-on technical change activity as their primary day-to-day responsibility. They will coordinate internal resources and third-party partners to deliver stable services, controlled change and practical modernisation.

Key Outcomes:

Stable, secure and performant IT services which support fee earner and business services productivity
A responsive, well-managed Service Desk and Infrastructure service with clear ownership of incidents, changes, problems and major incidents
Operational contribution to information security, ISO 27001, business continuity, disaster recovery and client assurance requirements
Practical modernisation of the technology estate through roadmaps, lifecycle planning, architecture standards and supplier delivery
Effective adoption of Microsoft 365, cloud services, data tools and appropriate AI-enabled capabilities across the firm

Skills, Experience and Competence

Experience leading IT operations, Service Desk and infrastructure services in a professional services or similarly regulated environment
Working knowledge of ITIL practices and evidence of ITIL training or certification, with the ability to embed pragmatic, proportionate processes
Good understanding of information security operations and common control frameworks, with exposure to ISO 27001 or similar standards
Strong Microsoft 365 operational knowledge, including collaboration, identity, security and administration concepts
Experience of cloud technologies, preferably Microsoft Azure, Entra ID and related Microsoft security capabilities
Ability to build roadmaps, support architecture discussions and turn improvement ideas into deliverable plans
Strong supplier management, service reporting, prioritisation and stakeholder communication skills
Clear written and verbal communication, with the ability to explain technical matters in business language
Calm, organised and outcome-focused, with the judgement to balance service stability, security, cost and user experience

Desirable Technical Experience

Cyber security tooling, vulnerability management, backup assurance, monitoring and incident response
Endpoint management, device lifecycle, Microsoft Intune or equivalent endpoint management tooling
WAN, LAN, Wi-Fi, firewalls, remote access and network security concepts
Active Directory, Entra ID, permissions, file services and general system administration
Virtualisation, storage, backup and recovery technologies, including VMware, SAN technologies and Veeam or equivalents
Desktop virtualisation or application delivery technologies, including Citrix or equivalents

Personal Attributes

Practical, curious and improvement-minded, with the confidence to challenge legacy ways of working constructively
Service-focused and approachable, with a strong understanding of the needs of fee earners and business services teams
Able to make sensible decisions under pressure and escalate appropriately where risk, cost or business impact requires CIO input
Comfortable balancing operational delivery with continuous improvement, training and project support
Holder of a clean UK driving licence and access to own vehicle

Apply Now

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