Customer care coordinator Work, Jobs in Ripley, Dby (with Salaries)

Customer Service Coordinator (Sales Administrator)
DS Smith —Belper
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Customer Service & Office Coordinator
Luna Garden Rooms —Alfreton
- £30,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Customer Services Coordinator
Mi Hub Ltd —Derby
- £25,065.82 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Helpdesk Coordinator - Derbion
Savills Management Resources —Derby
- £13.42 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
7d
Customer Account Coordinator
Incora —Derby
- Up to £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Sales Coordinator
3P Direct Limited —Mansfield
- From £26,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
5d
Customer Support Coordinator
Places for People —Sheffield
- £25,441 a year
- IT
- Annual leave
- Employee discount
14d
M&E Sales Coordinator
Village Hotels - Nottingham - Sales —Beeston
- Part-time
- Hospitality
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
17h
Customer Service Coordinator
Valve and Process Solutions Ltd —Chesterfield
- £24,420 - £29,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Customer Sales & Commercial Co-ordinator
Davanco Designs —Longford
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Social media management
Quick apply
13d
Customer Service Coordinator
Forticrete —Sheffield
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
Student Services Coordinator
Chesterfield College —Chesterfield
- £22,355 - £26,415 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Front of House Coordinator
Legends Global (Europe) —Sheffield
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
3d
Service Coordinator
Mastermover —Ashbourne
- CRM software
- Salesforce
- Organisational skills
Customer Liaison Coordinator - EV Battery Solutions
Autocraft Solutions Group —Belton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Sales Co-ordinator (Service, Repairs and Maintenance)
New Haden Pumps Ltd —Cheadle
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
13d
UK Logistics & Transport Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Annual leave
Quick apply
3d
Part-Time Player Experience Sales Coordinator
The Great Escape Game, Sheffield —Sheffield
- £14 an hour
- Overtime
- CRM software
- Sales
- Customer service
- Employee discount
Quick apply
Hire and Sales Coordinator
GAP Group —Swadlincote
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Hire & Sales Coordinator
GAP Group —Sheffield
- Full-time
- Microsoft Outlook
- Sales
- Customer service

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Customer Service Coordinator (Sales Administrator)

DS Smith -
Belper

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Computer literacy
B2B
Organisational skills

Full job description

About the role

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

Are you currently working in a sales administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!

We are looking for an enthusiastic, pro-active, and self-motivated individual to join our UK Packaging Division as a Customer Service Co-ordinator based at our Belper site. As a natural "people-person," you will thrive on being the primary internal point of contact for a defined customer base, working across the business to achieve world-class service goals by building strong relationships with customers.

Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey. This includes handling order management, artwork and tooling coordination, and inventory analysis. Being organised with fantastic attention to detail is vital, as you will ensure all reporting and account documentation is accurate and reflective of our current working practices.

This role is a central part of our site team and deals with various stakeholders—no two days are the same! You will be pro-actively resolving challenging situations and identifying opportunities to up-sell, making this the perfect role for a natural communicator who wants to "go the extra mile."

Key responsibilities include:

Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs
Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing
Acknowledge and resolve customer complaints, following through on solutions to ensure total customer satisfaction
Build strong relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers
Challenge existing process flows to deliver upon our customer excellence programme and improve cross-departmental efficiency

So, if you have excellent attention to detail, experience in a B2B or B2C customer-facing role and fancy a new challenge—then we might be looking for you!

About you

Relevant customer facing experience – ideally within a B2B or B2C environment.
Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
A positive and can-do attitude
Strong organisational skills with proven ability to handle multiple tasks at any given time
Computer literate, especially on Microsoft packages (Excel, Word, etc)

Benefits

Competitive salary
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Employee Assistance Programme
Employee Discounts
Cycle to work scheme

Location: This is a full-time role based on our site in Belper, Monday to Friday. The working hours 8.30am-5pm Monday to Thursday ( one of these days can be 8-4pm ) with an hour for lunch and 8.30am to 3.30pm Friday.

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

#LI-NS

#DSMISC

Apply Now

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