Customer service manager Work, Jobs in Ripley, Dby (with Salaries)

Customer Service & Operations Manager
Funky Leisure —Ashbourne
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
9d
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
12d
Customer Service Manager
Welcome Break —Sheffield
- Up to £32,000 a year
- Management
- Customer service
- Free parking
- Employee discount
5d
Head of Landside & Customer Experience
Doncaster City Council —Sheffield
- £72,379 - £78,160 a year
- Full-time
- Analysis skills
- Driving
- IT
- Relocation assistance
- Annual leave
10d
Service Team Manager
B&Q —Eastwood
- Up to £34,000 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
5d
Full Time Cinema Manager
The Scala Cinema Ilkeston —Ilkeston
- £14,560 - £36,400 a year
- Part-time
- Driving
- Travel
- Organisational skills
- Store discount
- Employee discount
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Customer Experience Manager
First Fence —Sutton-In-Ashfield
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
Team Leader
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Annual leave
- Employee assistance programme
9d
Customer Services Team Leader - Derbion
Savills Management Resources —Derby
- £29,774 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Digital Marketing Manager
Lidder Care —Mansfield
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Project management
- In-person
Quick apply
13d
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
13d
Customer Account Manager
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Commercial Manager
Joseph Ash —Chesterfield
- £45,000 - £50,000 a year
- Civil engineering
- Sales
- Business development
- Employee assistance programme
Quick apply
Final Mile Territory Manager
Evri —Nottingham
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
General Manager
The Northern Collective —Hathersage
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Store discount
- Employee discount
Quick apply
Full Time Retail Sales Manager
Rutland Furniture Sales Ltd t/a Furniture Warehouse —Newark-on-Trent
- Up to £42,000 a year
- Weekend availability
- Microsoft Excel
- In-person
- Free parking
- Store discount
Quick apply
12d
Last Mile Operations Manager
Evri —Sheffield
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
12d
Counter Manager - Chesterfield
Benefit Cosmetics UK —Chesterfield
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
General Manager
TFP Fertility —Nottingham
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
Quick apply

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Customer Service & Operations Manager

Funky Leisure
Ashbourne

Quick apply

Job details

Permanent | Full-time
£32,000 - £35,000 a year
9 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Organisational skills
Warehouse experience
IT
Communication skills

Full job description

Customer Service & Operations Manager

Location: Fenny Bentley, Near Ashbourne, Derbyshire, DE6 1LE
Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week)
Job Type: Full-Time, Permanent
Reporting To: Managing Director
Start Date: Immediate start available

Benefits

Company pension
Staff discount
Casual dress
Additional holiday entitlement with length of service
Free onsite parking
Beautiful Peak District location
Long-term career development opportunities

About Funky Leisure

Funky Leisure is a successful and growing independent e-commerce retailer specialising in campervan and camping equipment. Based in the Peak District National Park, we pride ourselves on delivering outstanding customer service, efficient order fulfilment and expert product knowledge to customers across the UK.

As a small and ambitious team, every member plays an important role in maintaining the high standards our customers expect. We are now seeking a highly organised, customer-focused and proactive Customer Service & Operations Manager to take ownership of our customer service operation and help drive operational excellence across the business.

This is a key position reporting directly to the Managing Director and offers the opportunity to make a genuine impact within a growing company.

The Role

As Customer Service & Operations Manager, you will be responsible for overseeing the customer journey and coordinating key operational activities that support an exceptional customer experience.

Acting as the link between customers, suppliers, couriers and warehouse operations, you will ensure enquiries are handled efficiently, orders progress smoothly and customer issues are resolved effectively.

This role combines customer service leadership with operational coordination and continuous improvement, making it a key position within the business.

Working closely alongside the Warehouse Manager, you will help ensure seamless communication between customer service and warehouse operations, enabling excellent customer outcomes and efficient order fulfilment.

The Customer Service & Operations Manager and Warehouse Manager are jointly responsible for ensuring customers receive the right products, on time and with minimal issues. Both roles are expected to work collaboratively, proactively resolve operational challenges and contribute to the continuous improvement of business performance.

Following successful completion of your probationary period, additional responsibilities will include opening and securing the premises and supporting the recruitment, training and development of a Customer Service Advisor as the business continues to grow.

Success in this role will be measured not only by excellent customer service, but by your ability to improve operational efficiency, support team development and contribute to the long-term growth and resilience of the business.

Key Responsibilities

Customer Service & Customer Experience

Manage customer enquiries via telephone, email and in person.
Deliver a consistently high standard of customer service across all customer touchpoints.
Resolve customer issues efficiently and professionally.
Manage escalated customer enquiries and complaints.
Maintain strong customer relationships and support a positive brand reputation.

Returns & Warranty Management

Oversee customer returns in line with company policies and procedures.
Manage warranty claims and supplier communications regarding replacements, repairs and credits.
Ensure customers are kept informed throughout the returns and warranty process.
Monitor and improve returns and warranty procedures.

Operational Coordination

Oversee the day-to-day order management process from order placement through to delivery.
Liaise with courier companies regarding deliveries, service issues and customer enquiries.
Work collaboratively with the Warehouse Supervisor to ensure operational efficiency and customer expectations are met.
Support the resolution of operational issues impacting customer experience.
Monitor operational performance and identify opportunities for improvement.

Process Improvement & Documentation

Review and improve customer service and operational workflows.
Create, maintain and improve customer service and operational procedures.
Support the implementation of new systems, processes and best practices.
Contribute to business improvement projects and continuous improvement initiatives.

Team Development

Support the recruitment, onboarding and training of future customer service team members.
Assist in developing the Customer Service Advisor role as the business grows.
Promote a positive, collaborative and customer-focused culture.

Business Support

Support purchasing administration and product listing activities where required.
Assist at industry trade shows and events throughout the year.
Open and secure the premises following successful completion of probation.
Undertake additional duties as required to support the needs of the business.

Seasonal Business Improvement Projects

During quieter trading periods, support business improvement initiatives including:

Process optimisation.
Documentation and procedure development.
Customer experience improvements.
Supplier reviews.
Operational reporting and analysis.
Continuous improvement projects designed to support future business growth.

About You

We are looking for someone who enjoys taking ownership, solving problems and delivering exceptional customer service.

You will be highly organised, customer-focused and capable of managing multiple priorities in a fast-paced environment. You will be comfortable working independently, making decisions and collaborating closely with colleagues across the business.

The successful candidate will be a practical problem solver who remains calm under pressure, communicates effectively and actively seeks opportunities to improve systems, processes and customer outcomes.

Essential Requirements

Previous experience in a customer service, customer service management or operational coordination role.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Ability to manage and prioritise multiple tasks independently.
Strong customer service and problem-solving skills.
Good IT skills and confidence using business software systems.
Ability to work collaboratively as part of a small team.
Full UK driving licence and access to reliable transport due to our rural location.

Desirable Experience

Experience managing returns and warranty processes.
Experience within an e-commerce or online retail environment.
Experience working closely with warehouse or fulfilment operations.
Experience implementing process improvements.
Experience training or supporting team members.
Experience within the outdoor, leisure, camping or campervan industry.

Why Join Funky Leisure?

This is an excellent opportunity to join an established and growing business where your contribution will be recognised and valued.

You will enjoy a varied role with genuine responsibility, autonomy and the opportunity to help shape the future development of our customer service operation and wider business processes.

We are looking for someone who wants to build a long-term career with the business, develop their skills and become an integral part of our future growth.

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in ripley, dby

Customer Service & Operations Manager

Customer Support Assistant Manager

Customer Service Manager

Head of Landside & Customer Experience

Service Team Manager

Full Time Cinema Manager

Area Manager, Customer Fulfillment

Customer Experience Manager

Team Leader

Customer Services Team Leader - Derbion

Digital Marketing Manager

General Manager

Customer Account Manager

Commercial Manager

Final Mile Territory Manager

General Manager

Full Time Retail Sales Manager

Last Mile Operations Manager

Counter Manager - Chesterfield

General Manager

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