Program administrator Work, Jobs in Ripley, Dby (with Salaries)

Senior Customer Service Representative
XMA —Nottingham
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
1d
Junior HR Business Partner
Metropolitan Gaming —Nottingham
- Full-time
- Management
- Microsoft Office
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
7d
Education Activity Co-ordinator
Spaghetti Maths Ltd —Nottingham
- £15 an hour
- Part-time
- Organisational skills
- In-person
- Communication skills
Quick apply
7d
Sales Administrator
Sygnature Discovery —Nottingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
HR Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Human resources
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Facilities Helpdesk Administrator
NAB-Jones Lang LaSalle Services —Nottingham
- Full-time
- Google Suite
- Customer service
- In-person
Quick apply
9d
Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Sales Administrator
Rentokil Initial Group —Matlock
- £25,050 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
2nd Line IT Technician
Sygnature Discovery —Nottingham
- Full-time
- Microsoft Access
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Payroll and HR Administrator
BGIS —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Receptionist/Administrator - Adult Care Community
Derbyshire Healthcare NHS Foundation Trust —Bolsover
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
5h
Teaching Assistant (full time/part time)
Dawn House School —Mansfield
- £21,310.98 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Childcare
- Free parking
- Employee discount
Quick apply
8d
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply

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Junior HR Business Partner
Metropolitan Gaming —Nottingham
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more. Build and maintain strong, credible relationships with senior…
Quick apply
7d
People Operations Partner
Impression Digital —Nottingham
Private medical insurance with access to EAP. Impression funded specialist therapy sessions, up to 6 sessions where Impression funds 50% of the cost.
£37,900 a year
7d

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program administrator jobs near ripley, dby

Senior Customer Service Representative

XMA -
Nottingham

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Job details

Permanent | Full-time
£27,000 a year
1 day ago

Benefits

Company pension
Work from home
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Customer service
Complaint handling
Administrative experience
Organisational skills
Communication skills

Full job description

Salary: £27,000 p/a

Location: Nottingham (3 days a week in the office, 2 days WFH – Monday to Friday)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more

Are you an experienced customer service professional ready to step into a more senior role where your expertise truly makes an impact?

We’re looking for a confident and proactive Senior Customer Service Agent to join a dynamic and growing team in Nottingham. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of complex queries, and enjoys being a go-to person within the team.

Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

Key responsibilities: Senior Customer Service Agent

As a Senior Customer Service Agent, you’ll play a pivotal role in delivering an exceptional customer journey while supporting the wider team with your experience and knowledge.

You’ll be trusted to:

Manage high volumes of inbound calls and emails with professionalism and efficiency
Take ownership of more complex or escalated customer queries
Handle complaints with confidence, empathy, and resolution-focused thinking
Accurately log, update, and manage cases within the ticketing system
Maintain detailed internal records and trackers
Escalate urgent matters appropriately and liaise with internal departments
Support continuous improvement by identifying recurring issues or process gaps

Your experience will help ensure customers receive not just answers - but a seamless, positive experience every time.

Requirements: Senior Customer Service Agent

Proven experience within a busy customer service environment
Confident handling complaints and escalations
Strong administrative and organisational skills
Excellent written and verbal communication
Ability to prioritise effectively and manage multiple cases
Comfortable using CRM/ticketing systems and maintaining accurate data
A calm, solutions-focused approach under pressure

Working Pattern:

7.5 working hours per day + 1-hour lunch
Shifts between 8:00am – 6:00pm
No weekend work
Office-based during training
Hybrid model after training (3 days office / 2 days home)

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

Keywords: Senior Customer Service, Senior Customer Service Agent, Advisor, tickets, CRM, Administration, Administrator, case management

Apply Now

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program administrator jobs in ripley, dby

Senior Customer Service Representative

Junior HR Business Partner

Education Activity Co-ordinator

Sales Administrator

HR Administrator

Facilities Helpdesk Administrator

Administrator

Sales Administrator

2nd Line IT Technician

Payroll and HR Administrator

Receptionist/Administrator - Adult Care Community

Teaching Assistant (full time/part time)

Area Sales Manager, UK

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