Service manager Work, Jobs in Ripley, Dby (with Salaries)

Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
13d
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Household Manager & Personal Assistant
Derma Direct —Attenborough
- £35,000 - £45,000 a year
- Full-time
- Cooking
- Hotel
- Administrative experience
Quick apply
School Services and Office Manager
East Midlands Education Trust —Ripley
- £34,434 - £36,363 a year
- School
9d
Client Relationship Manager/Team Leader
Citipost Mail —Alfreton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Work from home
- Life insurance
Quick apply
5d
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Service & Operations Manager
Funky Leisure —Ashbourne
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
2d
Customer Service Coordinator (Sales Administrator)
DS Smith —Belper
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Commercial Programme Manager
bfpeople —Derby
- £65,000 - £75,000 a year
- Full-time
- Business development
- Project management
- In-person
Quick apply
5d
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
13d
Starbucks Area Manager
EG Group —Derby
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Leadership
- Annual leave
- Employee assistance programme
General Manager/Operations Manager
Wizard Whirlpools Ltd/Wizard Hot Tubs —Ilkeston
- From £30,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
3d
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
General Manager
GXO Logistics —Newark-on-Trent
- £70,000 - £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
3d
People Experience Lead
Derbyshire Healthcare NHS Foundation Trust —Derby
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
5d
Service Centre and Retail Manager
Equip Outdoor Technologies UK —Alfreton
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Leadership
- Free parking
- Employee discount
Quick apply
5d
Academy Kit and Equipment Coordinator
Derby County Football Club —Derby
- Full-time
- English
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Digital Business Partner Team Manager
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £57,528 - £64,750 a year
- Full-time
2d
Reception and Customer Service (Placemaker)
Places for People —Ripley
- £13.45 an hour
- Part-time
- Sales
- Customer service
- Teaching
- Employee discount

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Service Delivery Manager

Mitel -
Nottingham

Apply Now

Job details

Full-time
13 days ago

Qualifications

Management
Avaya
Sales
VoIP
Presentation skills
Customer relationship management
Organisational skills
Contracts
Communication skills

Full job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Overview:

We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing the delivery of complex voice and UC managed services to enterprise customers.

The successful candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will act as the primary service advocate for assigned customers, ensuring exceptional service performance, continuous improvement, and long-term customer satisfaction.

Responsibilities:

Serve as the senior point of contact for customers regarding service delivery, operational performance, and service improvement initiatives.
Manage the end-to-end delivery of Unified Communications and voice managed services, ensuring contractual commitments and service level agreements are consistently achieved.
Lead regular service reviews, governance meetings, and executive business reviews with customer stakeholders.
Analyse service performance data, identify trends, and implement proactive improvement plans.
Coordinate cross-functional teams including Operations, Engineering, Project Management, Finance, and third-party suppliers.
Drive major incident management activities and provide executive-level communications during service-impacting events.
Manage customer escalations through to successful resolution while maintaining strong stakeholder confidence.
Develop and maintain service improvement plans, risk registers, and customer success strategies.
Ensure accurate reporting of KPIs, SLAs, customer satisfaction metrics, and service performance indicators.
Support contract renewals, service expansion opportunities, and account growth initiatives in partnership with Sales and Customer Success teams.
Contribute to operational excellence initiatives, service transformation programmes, and best practice development.
Partner with the Account Director to manage the financial performance of assigned customer accounts, including reviewing contract profitability, monitoring service delivery costs, identifying margin improvement opportunities, and supporting revenue growth initiatives while maintaining high levels of customer satisfaction.

Requirements:

Minimum 10 years' experience in a Service Delivery Manager role.
Significant experience delivering managed services within voice and Unified Communications environments.
Strong understanding of enterprise telephony technologies, including SIP, VoIP, contact centre solutions, and UC platforms.
Proven experience managing large enterprise customers and complex service contracts.
Demonstrated success in customer relationship management at both operational and executive levels.
Experience leading service governance and presenting to senior stakeholders.
Strong commercial awareness with an understanding of managed service contracts and service credits.
Experience managing service escalations, major incidents, and continual service improvement programmes.
Excellent analytical, organisational, and communication skills.
Experience working closely with Account Directors, Sales teams, and Finance departments to support the commercial management of managed service contracts, including profitability reviews, budgeting, forecasting, and margin improvement activities.

Qualifications:

IL4 Foundation, Practitioner, or higher certification.
Experience with platforms such as Mitel, Microsoft Teams Voice, Cisco, Avaya, Zoom Phone, or other enterprise UC solutions.
Knowledge of contact centre technologies and cloud-based communications services.
SC clearance would be advantageous.

Personal Attributes:

Customer-centric with a strong sense of ownership and accountability.
Confident communicator capable of engaging at all levels of an organisation.
Calm and effective under pressure, particularly during critical incidents.
Strong collaborator with the ability to influence cross-functional teams.
Proactive, commercially aware, and focused on delivering measurable customer outcomes.

What success looks like:

High customer satisfaction and retention levels.
Consistent achievement of contractual service targets.
Delivery of service excellence while supporting agreed margin and financial performance targets.
Effective management of customer relationships and service governance.
Delivery of meaningful service improvements and operational efficiencies that contribute to improved commercial outcomes for both the customer and the business.
Trusted advisor status with key customer stakeholders.
Strong collaboration with the Account Director to achieve customer retention, revenue growth, and contract profitability objectives.

If you are an experienced Service Delivery professional with a passion for Unified Communications, managed services, and customer success, we would welcome your application.

#LI-SS3

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Apply Now

Refine Your Search

service manager jobs in ripley, dby

Service Delivery Manager

Head of Service Delivery

Household Manager & Personal Assistant

School Services and Office Manager

Client Relationship Manager/Team Leader

Referrals Coordinator

Customer Service & Operations Manager

Customer Service Coordinator (Sales Administrator)

Commercial Programme Manager

Contact Centre Manager

Starbucks Area Manager

General Manager/Operations Manager

Operations Manager

General Manager

People Experience Lead

Customer Support Assistant Manager

Service Centre and Retail Manager

Academy Kit and Equipment Coordinator

Digital Business Partner Team Manager

Reception and Customer Service (Placemaker)

I want to receive the latest job alerts for service manager in ripley, dby

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