Shape the guest experience in one of Yorkshire's most beautiful settings.
Are you passionate about the outdoors, exceptional customer service and creating memorable experiences? Yurtshire is an award-winning luxury glamping destination nestled on the edge of the Yorkshire Dales and the Nidderdale National Landscape.
Surrounded by ancient woodland, lakes and breathtaking countryside, we're more than just accommodation—we're a place where guests come to disconnect, reconnect and recharge. As our business continues to grow, we're looking for an enthusiastic and adaptable Guest Experience Coordinator to become part of our small, ambitious team.
This is far more than a traditional reception role. You'll be at the heart of the guest journey, helping to shape exceptional stays while supporting the continued growth of our wellness experiences, weddings and corporate retreats. For the right person, this is a fantastic opportunity to influence how the role develops and become part of an exciting chapter in Yurtshire's journey.
About the Role
No two days are the same. One morning you may be welcoming guests checking into their woodland yurt, while the afternoon could involve preparing for a corporate retreat, supporting a yoga class, carrying out site checks or helping develop new guest experiences. Working closely with the business owner and wider team, you'll help ensure every guest enjoys an exceptional experience from enquiry through to departure.
Key Responsibilities
Guest Experience
- Welcome guests and manage arrivals and departures
- Deliver warm, professional customer service throughout each stay
- Respond promptly to guest enquiries by phone, email and booking sites
- Resolve guest queries confidently and efficiently
- Ensure special requests and guest add-ons are delivered
Reception & Operations
- Oversee the day-to-day operation of reception, ensuring guests are responded to promptly with follow-ups recorded
- Be admin-savvy, keeping on top of paperwork and ensuring processes are followed
- Welcome visitors attending wellness sessions including yoga, sauna and wild swimming experiences
- Support weddings, corporate retreats and seasonal events
- Help improve guest processes and operational systems
Site Presentation
- Carry out daily checks to ensure the site is clean, safe and beautifully presented
- Assist with preparing guest areas and shared spaces
- Complete final quality checks before guest arrivals
- Support housekeeping during busy changeovers when required
What We're Looking For
This role is perfect for someone who enjoys being active and working outdoors rather than sitting behind a desk all day. You'll be:
- Friendly, approachable and naturally welcoming
- Organised and proactive
- Practical and hands-on
- Happy working independently and within a small team
- Comfortable adapting to changing priorities
- Passionate about delivering exceptional guest experiences
Physical Requirements
Due to the nature of our woodland site, applicants should be physically fit and comfortable working outdoors in all seasons.The role regularly involves:
- Walking across uneven woodland terrain
- Lifting and carrying supplies
- Preparing guest accommodation
- Supporting housekeeping during changeovers
- Carrying out practical site tasks
- Spending much of the working day outdoors
A positive attitude and willingness to roll up your sleeves are essential.
Essential Skills
- Excellent customer service skills
- Strong communication skills
- Good organisational skills
- Ability to work independently
- Flexible approach to work
- Full UK driving licence (preferred)
- Comfortable working weekends and occasional late afternoon shifts
Desirable Experience
- Hospitality or tourism
- Guest services
- Housekeeping
- Events
- Outdoor recreation or wellbeing
Why Join Yurtshire?
This is a unique opportunity to join a growing business where your ideas genuinely matter. We're investing in exciting new experiences including:
- Yoga and wellness
- Lakeside sauna and wild swimming
- Corporate retreats
- Weddings
- Seasonal events
If you're ambitious, enjoy variety and would love to help shape the future of an independent Yorkshire business, we'd love to hear from you.
To Apply
Please submit:
- Your CV
- A short cover letter telling us why you'd like to join the Yurtshire team.
Applicants should:
- Live within approximately 30 minutes of Eavestone Lake
- Be willing to work weekends and occasional late afternoon shifts
- Have at least five years' customer service experience
- Have at least five years' administration experience
- Have the right to work in the UK
Job Type: Part-time
Pay: From £15.50 per hour
Application question(s):
- Are you willing to work weekends and late afternoon shifts
- Are located within a 30 minute commute?
- Have you submitted a cover letter?
Experience:
- Customer service: 5 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
