Job Summary
We are looking for a highly organised and proactive Sales & Operations Administrator to join our growing team.
This is a varied role that sits at the heart of the business, supporting sales, customer service, production planning and administration. You will be responsible for ensuring customer enquiries are handled efficiently, quotations and invoices are processed accurately, and jobs move smoothly from order through to delivery.
The successful candidate will be comfortable managing multiple priorities, have excellent attention to detail, and enjoy working in a fast-paced environment.
Key responsibilities
Customer service and sales support
- Respond to customer enquiries via email, telephone and in person
- Prepare and issue quotations for customers
- Process customer orders accurately and efficiently
- Handle customer queries and provide excellent customer service
- Support the sales process by ensuring information is accurate and up to date
Operations and production planning
- Assist with production scheduling and job planning
- Monitor deadlines and ensure jobs progress smoothly through the business
- Coordinate with suppliers and internal teams to meet customer requirements
- Order stock and materials as required
- Maintain accurate records within company systems
- Learn and utilise the company's print management software across all product groups
- Update pricing and product information within management systems
Administration and accounts support
- Raise customer invoices using Xero
- Approve and process supplier invoices
- Reconcile bank accounts
- Manage cash sales and customer payments
- Ensure records and documentation are maintained accurately
- Support general office administration activities
About you
You will be highly organised, detail-oriented and capable of managing multiple tasks simultaneously. You'll be able to reliably travel to our Bury St Edmunds office each working day, as this is a fully office-based role.
Essential skills and experience
- Previous experience in an administrative, sales support or operations role
- Excellent IT skills and the ability to learn new software quickly
- Experience using Xero or similar accounting software
- Strong numerical and written communication skills
- Excellent attention to detail
- Strong organisational and planning skills
- Ability to prioritise workloads and meet deadlines
- Professional and confident communication skills
- A positive, proactive and team-focused approach
What we offer
- A varied and interesting role with real responsibility
- Opportunity to work across multiple product and service areas
- Supportive and friendly team environment
- Ongoing training and development
- Opportunities for progression as the business continues to grow
About us
As an employee-owned business, everyone has the opportunity to share in the company's success. Following a qualifying period, employees may be eligible for profit-sharing payments when the business performs well and subject to the rules of our Employee Ownership Trust.
Kall Kwik Bury St Edmunds provide a wide range of business services including graphic design, print, web design, branded clothing and promotional products. Our reputation is built on delivering excellent customer service, quality products and reliable solutions for businesses throughout Suffolk.
Our working hours are Monday to Friday 8.30am to 5.00pm
To apply, please send your CV and a brief covering letter to Stewart Green outlining why you would be a great fit for the role.
Pay: From £26,500.00 per year
Benefits:
Work Location: In person
