Customer care coordinator Work, Jobs in Risca, Cay (with Salaries)

Service Coordinator (Field Service Operations)
Biotage —Hengoed
- Salesforce
- IT
1d
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
Customer Care Co-ordinator
BarrattDevelopments —Bristol
- Customer service
- Microsoft Office
- Programmable logic controllers
10d
Sales Co-Ordinator
Howden Group Holdings —Cardiff
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Transport Coordinator
First Fence —Bristol
- £15 an hour
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
5d
Operations Support Coordinator / Receptionist (Front of House)
St. James's Place —Bristol
- Customer service
- Microsoft Office
- Office experience
- Annual leave
12d

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Service Coordinator (Field Service Operations)

Biotage -
Hengoed

Apply Now

Job details

1 day ago

Qualifications

Salesforce
IT

Full job description

Location: Uppsala, Sweden or Cardiff, UK

Keep Europe’s field service operation running smoothly

At Biotage, our technologies help scientists solve real-world problems – from advancing healthcare to improving sustainability. Delivering that impact relies on well-coordinated, responsive and reliable field service support.

We are looking for a Service Coordinator to join our European Field Service Operations team. This is a key coordination role where you will help ensure our Field Service Engineers are deployed effectively, customers receive timely support, and our service operations run seamlessly across multiple countries.

You’ll be joining a small, collaborative team where communication, organisation and attention to detail make a real difference every day. If you enjoy bringing structure to busy environments and take pride in keeping things running efficiently, this could be a great fit.

What you’ll be doing

As a Service Coordinator, you'll be at the heart of our service operation, ensuring engineers, customers and internal teams stay connected.

Your responsibilities will include:

Planning and scheduling Field Service Engineers across Europe, making the best use of skills, location and availability.
Managing customer service requests and enquiries professionally and efficiently.
Creating, updating and closing service work orders within our service management systems.
Ensuring service activities are accurately completed and invoiced in a timely manner.
Maintaining accurate customer, equipment and service records.
Supporting the resolution of customer issues, escalating where appropriate.
Working closely with engineers, technical specialists, sales teams and other internal stakeholders to deliver an exceptional customer experience.
Identifying opportunities to improve service coordination processes and ways of working.

What you’ll bring

You’ll likely have experience in a coordination, scheduling or service administration role, ideally within a technical, engineering or field service environment. What matters most is your ability to stay organised, communicate clearly, and keep multiple priorities moving at once.

You’ll be confident speaking with customers and colleagues, with a professional and calm telephone manner. You’ll also have a strong eye for detail, a structured approach to your work, and the ability to make sensible decisions when things are moving quickly.

Good IT skills are important, and experience with systems such as Salesforce or ServiceMax would be an advantage.

What success looks like

In this role you'll know you're making a difference when:

Engineers are scheduled efficiently, maximising productivity across Europe.
Customers receive prompt, professional and reliable support.
Service records and invoicing are completed accurately and on time.
Strong working relationships are built with customers and colleagues.
Service operations run smoothly, helping our engineers deliver an outstanding customer experience.

Apply Now

Refine Your Search

customer care coordinator jobs in risca, cay

Service Coordinator (Field Service Operations)

Customer Experience Coordinator

Customer Care & Planning Coordinator – Maternity Cover FTC

Hire & Sales Coordinator

Customer Care Co-ordinator

Sales Co-Ordinator

Transport Coordinator

Transient Co-ordinator (Front Desk) Full Time

Operations Support Coordinator / Receptionist (Front of House)

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