Policy officer Work, Jobs in Roath, Crf (with Salaries)

Television Licence Field Officer
Capita —Cardiff
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Case Reviewer
OFGEM —Cardiff
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
10d
Housing Support Officer Full Time
Cardiff YMCA Housing Association —Cardiff
- From £28,216.50 a year
- Full-time
- First Aid Certification
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
14d
Policy and Practice Officer
Carers Trust —Cardiff
- £25,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Travel
Policy Officer - Consumer Vulnerability
OFGEM —Cardiff
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
2d
E+ Programme Support Officer
British Council —Cardiff
- £28,072 a year
- Hybrid work
- PMP
- Writing skills
- English
6d
Business Support & Administration Officer
Bay Productions Ltd —Cardiff
- From £25,500 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
Quick apply
5d
Senior Information & Business Support Officer
Care & Repair Cardiff and the Vale —Cardiff
- £32,080 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
3d
International Support Officer
Office for National Statistics —Newport
- £28,138 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Presentation skills
7d
Engagement & Participation Officer - North Somerset Safeguarding Partnership
North Somerset Council —Weston-super-Mare
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
10h
Design Out Crime Officer
South Wales Police —Bridgend
- £37,020 - £42,612 a year
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
10d
Aviation, Maritime and Logistics Support Officer
Welsh Assembly Government Communication Centre Home —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
Funding and Impact Officer
Sparkle (South Wales) —Newport
- £16,848 a year
- Part-time
- Hybrid work
- CRM software
- Marketing
Quick apply
Part Time Business Administration Officer (Maternity cover)
Early Years Wales —Treforest
- From £14,687.40 a year
- Temporary
- Computer literacy
- Writing skills
- Microsoft Office
- Free parking
Quick apply
11d
People Operations Advisor
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
10d
Digital Records Officer
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- SharePoint
3d
Project Management Officer
Green Gen Cymru —Cardiff
- £37,000 a year
- Hybrid work
- Microsoft Powerpoint
- Writing skills
- Organisational skills
- Annual leave
- Flexitime
Quick apply
Community Services Officer - Outreach (Libraries)
North Somerset Council —Weston-super-Mare
- £26,403 - £28,142 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
3d
Reconciliation Officer
Sedgwick —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
Visitor Levy and National Registration Officer (Welsh Language Essential)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Annual leave
- Language training provided
7d

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policy officer jobs near roath, crf

Television Licence Field Officer

Capita -
Cardiff

Apply Now

Job details

Full-time
£31,650 a year

Benefits

Company car
Company pension
Paid volunteer time
Flexible schedule

Qualifications

Driving Licence
Computer literacy
Mobile applications
Customer support
Customer interaction
Communication skills

Full job description

£31,650 + Company Car or Car Allowance | Flexible Schedule

Join us as a Field Officer and play a key role in supporting local communities.

You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.

Job title:

Television Licence Field Officer

Job Description:

What You'll Be Doing

As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Cardiff area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

Visiting residential addresses throughout the CF5, CH14, CF15, CF23, CF83 postcode area
Speaking with customers professionally and respectfully
Explaining TV Licensing requirements and available options
Setting up payment plans where appropriate
Recording visit outcomes accurately using mobile technology
Making informed decisions and working independently in the field
Occasionally attending court as part of the enforcement process

You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We're Looking For

We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you'll need:

A full UK driving licence (essential)
To live within the CF5, CH14, CF15, CF23, CF83 postcode area
Excellent communication and interpersonal skills
The ability to remain calm, professional and resilient in a variety of customer situations
Strong problem-solving skills and sound judgement
Good attention to detail and accuracy when recording information
Confidence working independently and managing your own workload
Basic IT skills and confidence using mobile devices and applications
A positive attitude and willingness to learn
Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends . This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What’s in it for you?

£31,650 annual salary
Company car (for work and personal use) or £3,700 annual car allowance
Mileage paid—including your daily commute from home
Flexible 36.5‑hour working week, with the option of a four‑day schedule
Generous holiday allowance, plus opportunities to purchase extra leave
Pension, life assurance, paid volunteering day and family‑friendly policies
Safety measures including Body Worn Video and a lone worker support system
Access to discounts, wellbeing support, and colleague diversity networks
Financial wellbeing tools and resources

About Capita TV Licensing:

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always‍ Fearless innovation✅ Achieve together Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

Location:

Cardiff

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

policy officer jobs in roath, crf

Television Licence Field Officer

Case Reviewer

Housing Support Officer Full Time

Policy and Practice Officer

Policy Officer - Consumer Vulnerability

E+ Programme Support Officer

Business Support & Administration Officer

Senior Information & Business Support Officer

International Support Officer

Engagement & Participation Officer - North Somerset Safeguarding Partnership

Design Out Crime Officer

Aviation, Maritime and Logistics Support Officer

Funding and Impact Officer

Part Time Business Administration Officer (Maternity cover)

People Operations Advisor

Digital Records Officer

Project Management Officer

Community Services Officer - Outreach (Libraries)

Reconciliation Officer

Visitor Levy and National Registration Officer (Welsh Language Essential)

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