Customer experience advisor Work, Jobs in Robertsbridge, Esx (with Salaries)

Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Customer Advisor
Boots —Eastbourne
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
21h
Sessional Call Centre Advisor
East Sussex College —Hastings
- £14.55 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
9d
Telemarketing Advisor
Park Holidays UK —Bexhill
- £26,436.80 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
10d
Customer Advisor Home
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Communication skills
- Referral programme
3d
Renewals Customer Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
Contact Centre Advisor
Park Holidays UK —Bexhill
- £12.71 an hour
- Temporary
- Sales
- Customer service
- IT
- Employee assistance programme
- Employee discount
1d
Customer Experience Advisor
Curd and Cure Ltd —Staplehurst
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
Quick apply
Guest Experience Advisor
McArthurGlen UK Ltd —Ashford
- From £12.92 an hour
- Part-time
- Hospitality
- English
- IT
Quick apply
Retail Sales Advisor - 20 Hours
DFS —Royal Tunbridge Wells
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Sales Advisor
CARECO UK LTD —Pevensey
- £26,520 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Service Advisor
Marshall Motor Group —Ashford
- £27,343 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Mears Group —Tonbridge
- Up to £30,458.75 a year
- Monday to Friday
- Maintenance
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Retail Sales Advisor - Eastbourne
Oak Furnitureland —Eastbourne
- £47,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Travel Money Advisor
Currency Exchange Corporation Ltd —East Grinstead
- £13.23 an hour
- Overtime
- Customer service
- Basic maths
- Financial services
Quick apply
11d
Casual Sales Assistant
Lindt Careers —Ashford
- Bar
- Analysis skills
- IT
10d
Sales Advisor
BSI/Crew Training —Tenterden
- £11.18 - £11.62 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Contact Centre Advisor
Procter & Gamble —Royal Tunbridge Wells
- Full-time
- CRM software
- Customer service
- IT
Health and Wellness Sales Advisor
Boots —Royal Tunbridge Wells
- £13.56 - £15.59 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Optical Advisor
Green and Elliott —Eastbourne
- From £13.01 an hour
- Full-time
- Computer literacy
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
4d

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Customer Service Advisor

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time
£26,230 - £29,500 a year

Benefits

Cycle to work scheme
Company pension
Tech scheme
Pay rise
Life insurance
Referral programme

Qualifications

Communication skills

Full job description

Customer Service Advisor

Are you passionate about delivering exceptional customer experiences? Are you confident in your communication skills both verbal and written? Can you deliver an exceptional customer experience every time?

If so, we’d love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you’ll get time off in the week.

Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00

Training: Our 12 week training programme is delivered face to face in the office.

The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you’re fully equipped to support customers across all channels.

After completing the full programme, you’ll receive sign‑off from a trainer or team leader before moving to hybrid working and into your permanent team.

Holiday Allowance During Training: To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case‑by‑case basis.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.

Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

Your role: Our Customer Service department is searching for a dedicated Representative to manage telephony communications. In this Customer focused role, you’ll be the first point of contact primarily handling inbound calls.

You will assist customers with various inquiries, ranging from providing information about our products and policies to adjusting and adding additional products.

As you grow in the role and demonstrate key competencies, you'll have the opportunity to expand your skillset by engaging with customers through our digital communication channels, where business demand requires.

What we're looking for in a Customer Service Representative

Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
Effective communicator both written and verbal to ensure we support customer to make an informed decision.
Someone who's accountable, thorough, and pays attention to detail
Someone who can demonstrate flexibility and resilience through navigating change and continuous improvement.
Is comfortable navigating and utilising multiple IT systems to achieve work objectives.
Continually evaluates customer needs to determine the appropriate channel for communication.

What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you’ll receive:

Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

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customer experience advisor jobs in robertsbridge, esx

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