Customer support & client services managers Work, Jobs in Rocester, Sts (with Salaries)

Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
4d
Driver Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
5d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
14d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Quality Assurance Performance Coach (9-12 month FTC)
Water Plus —Stoke-on-Trent
- From £27,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Employee discount
Quick apply
Complaints Manager
Trent & Dove Housing —Burton-On-Trent
- Up to £46,728 a year
- Full-time
- Customer service
- Leadership
6d
Contact Care Supervisor
AAH Pharmaceuticals —Stoke-on-Trent
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply

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Client Services Coordinator
Fellowship of Inspection Nominees —Telford
Provide administrative support to ensure the smooth operation of services and internal activities. As the central point of contact for service coordination, you…
£27,000 - £30,000 a year
Quick apply
4d
Customer Service Advisor
Barclays —Stoke-on-Trent
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
£26,700 a year

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Customer & Sales Support Team Leader

Keystone Group -
Swadlincote

Apply Now

Job details

Full-time
4 days ago

Qualifications

CRM software
Sales support
Microsoft Excel
Customer service
Microsoft Office
Continuous improvement
Organisational skills
Relationship management
IT
Leadership
Communication skills

Full job description

Join Keystone Lintels!

At Keystone Lintels, we're proud to be the UK's leading lintel manufacturer, delivering innovative construction solutions backed by exceptional customer service. As our business continues to grow, we're looking for an experienced and motivated Customer & Sales Support Team Leader to help drive performance, develop our people, and ensure we continue to provide an outstanding customer experience.

If you're passionate about leading teams, improving processes, and putting customers first, we'd love to hear from you.

The Role

As Customer & Sales Support Team Leader, you'll support the Customer & Sales Support Manager in the day-to-day leadership and development of the Customer Support and Sales Support teams. You'll play a key role in ensuring project pipelines, lead management, quotation processing, and customer service standards are delivered efficiently while helping the team achieve productivity and performance targets.

This is an excellent opportunity for someone with strong leadership skills, a customer-focused mindset, and experience working within a fast-paced sales support or customer service environment.

Key Responsibilities

Support the Customer & Sales Support Manager with the daily management and development of the Customer Support and Sales Support teams.
Lead, coach and develop team members through inductions, ongoing training and performance support.
Promote and champion a positive Health & Safety culture, ensuring all team members understand and follow company procedures.
Monitor the quality and accuracy of leads logged within Keylink.
Ensure lead, quotation and customer data is recorded accurately and within agreed timescales.
Manage customer enquiries, ensuring prompt, professional and effective resolution.
Foster a customer-first culture, delivering exceptional service to both internal and external customers.
Coordinate requests and communication between internal departments and external sales teams.
Produce reports for key customers and senior management.
Support the Sales Support Manager with departmental administration and reporting.
Maintain effective communication across departments to ensure seamless customer service.
Provide cover across team functions when required.
In the absence of the Customer & Sales Support Manager, oversee team performance and day-to-day operations.
Ensure departmental objectives align with wider regional and company goals.
Undertake any other duties appropriate to the role and within your capability.

About You

We're looking for someone who brings:

Previous experience in a Team Leader or Supervisory role within Customer Service, Sales Support or a similar environment.
Excellent leadership, coaching and people development skills.
Outstanding customer service and relationship management abilities.
Strong organisational skills with excellent attention to detail.
Confidence managing workloads, priorities and deadlines in a fast-paced environment.
Excellent communication skills with the ability to build effective relationships across departments.
Experience using CRM systems.
IT skills, including Microsoft Office, particularly Excel.
A proactive approach with excellent problem-solving and decision-making skills.
A commitment to continuous improvement and delivering high-quality results.

If you're ready to take the next step in your leadership career and help shape an exceptional customer and sales support function, we'd love to hear from you.

Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It’s extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.

Why join us? Click here to find out more.

Apply Now

Refine Your Search

customer support & client services managers jobs in rocester, sts

Customer & Sales Support Team Leader

Driver Support Manager

Customer Experience Manager (CXM)

Customer Service Team Leader

Customer Experience Team Manager

Quality Assurance Performance Coach (9-12 month FTC)

Head of Client Engagement - Debt Recovery

Complaints Manager

Contact Care Supervisor

Sales Lead - Outbound Contact Centre

Out of Hours Team Leader

Other jobs to consider

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