Technical analyst Work, Jobs in Rocester (with Salaries)

Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Asset Data Analyst
Peaks & Plains Housing Trust —Macclesfield
- £38,000 a year
- Full-time
- Microsoft Excel
- Employee discount
7d
IT Business Analyst
AstraZeneca —Macclesfield
- Project management
- Machine learning
- Mentoring
8d
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3h
Business Analyst (Finance)
Central Coop —Lichfield
- £50,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Paid training
- Annual leave
8d
Management Accountant - Projects & Manufacturing
Transvac Systems Limited —Alfreton
- £28,033.90 - £99,999.00 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Accounting
- Employee assistance programme
- Flexible schedule
Quick apply
Housing Asset Data Analyst
Avalon —Swadlincote
- £18 - £20 an hour
- Temporary
- Data analysis skills
Data Analyst
Flint Bishop —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Free parking
- Employee discount
Quick apply
14d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Lead Information Security Analyst
East Midlands Railway —Derby
- £55,000 a year
- Communication skills
- Annual leave
- Employee discount
3h
Business Analyst
Echo Managed Services —Walsall
- Full-time
- Salesforce
- English
- Bachelor's degree
- Free parking
- Employee discount
Projects & Transformation - Project Manager
OSB Group —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Agile
14d
Trainee Environmental Technician
HSL Compliance Limited —Tamworth
- £26,088 a year
- Microsoft Office
- Bachelor's degree
- First Aid Certification
Quick apply
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
1d
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
Data & Systems Specialist
Fisher German —Stafford
- Hybrid work
- Azure
- JavaScript
- Communication skills
Data Coordinator and Analyst
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
16h
Stress / Finite Element Analyst
Quest Global —Derby
- Full-time
- Microsoft Powerpoint
- Windows
Quick apply
14d
Technical Services Engineer
HSL Compliance Limited —Cannock
- £15.10 an hour
- In-person
- Sick pay
Quick apply

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Service Desk Analyst

Sysco -
Tamworth

Apply Now

Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Tamworth - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Tamworth, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

Refine Your Search

technical analyst jobs in rocester

Service Desk Analyst

Asset Data Analyst

IT Business Analyst

Information Analyst

Business Analyst (Finance)

Management Accountant - Projects & Manufacturing

Housing Asset Data Analyst

Data Analyst

IT Operations Support Analyst

Customer Service Analyst

Lead Information Security Analyst

Business Analyst

Projects & Transformation - Project Manager

Trainee Environmental Technician

ResChem QC Analyst Derby

Customer Service Analyst - 12 Months FTC

Data & Systems Specialist

Data Coordinator and Analyst

Stress / Finite Element Analyst

Technical Services Engineer

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Full-time

Tamworth - Remote

Competitive

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