Customer engineer Work, Jobs in Rochdale, Gtm (with Salaries)

Senior Service Design Specialist
Skipton Building Society —Skipton
- £55,000 a year
- Full-time
- Annual leave
11d
Kitchen Sales Designer
Schmidt —Warrington
- Weekend availability
- Sales
- Employee discount
Quick apply
8d
Service Design Lead (12 months - Maternity Cover)
Skipton Building Society —Skipton
- £68,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
Service Designer (12-Month FTC/Secondment)
Lloyds Banking Group —Manchester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Travel
- APIs
Technical Support Specialist - Mechanical Engineering
Terberg DTS —Elland
- Driving
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Specialist - Mechanical Engineering
Royal Terberg Group —Elland
- Driving
- Automotive diagnostics
- Employee assistance programme
- Employee discount

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Senior Service Design Specialist

Skipton Building Society -
Skipton

Apply Now

Job details

Full-time
£55,000 a year
11 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance
Paid volunteer time

Qualifications

UX
User research

Full job description

Hours:

Salary:

£55,000 Per Annum

Closing Date:

Tue, 7 Jul 2026

We’re looking for a Senior Service Design professional with a strong background in the service design discipline. This role is ideal for someone who has delivered high-quality service design work across complex, end-to-end journeys, and is confident working within multidisciplinary, outcome-focused teams.

You’ll bring a deep understanding of core service design methods — including service blueprinting, journey mapping, systems mapping and service concept development — alongside a strong working knowledge of UX design and user research, and how these disciplines integrate within agile product teams.

If you put the customer at the heart of everything you do, thrive in a fast-paced, agile environment, and have a track record of designing and delivering seamless, end-to-end experiences that transform how customers interact with organisations, we’d love to hear from you.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK, and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton is a great place to work, and you could be one of them—bringing new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future.

You will be joining the Journey Experience team, consisting of:

2 Service Design Leads
4 Senior Service Design Specialists
3 Senior Researchers
6 Senior UX Design Specialists

Our core role is to shape and drive exceptional member experiences by designing simple, seamless experiences that deliver meaningful value for the business and our customers.

What’s In It For You?

Skipton values work/life balance, and we are proud to support hybrid and flexible working where possible. Our newly refurbished head office offers a vibrant and collaborative working space.

We have a range of benefits available, including:

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays, rising by 1 day per year of service (up to 30 days)
Holiday trading scheme allowing you to buy and sell additional annual leave
Matching employer pension contribution (up to 10% per annum)
Colleague mortgage (conditions apply)
Salary sacrifice scheme for hybrid & electric cars
A commitment to training and development
Private medical insurance for all colleagues
3 paid volunteering days per year
Diverse and inclusive colleague networks including Carers and Pride Alliance
Health and wellbeing support, including cycle‑to‑work scheme and discounted gym memberships

What Will You Be Doing?

Working within outcome‑focused product teams to design services that improve member experiences and deliver value against our corporate plan.
Leading service design activities from discovery to delivery—including research synthesis, journey mapping, blueprinting, prototyping and testing.
Turning qualitative and quantitative insights into clear service recommendations that influence product roadmaps, priorities and strategic decisions.
Creating current‑ and future‑state service blueprints, customer journeys and system maps to uncover pain points, dependencies and opportunities.
Facilitating workshops and co‑creation sessions with colleagues, partners and members to shape service improvements and innovation.
Collaborating closely with UX, Product, Research, Compliance, Engineering and Business Analysts to ensure seamless end‑to‑end service delivery.
Defining service KPIs, measuring performance and iterating services based on feedback, analytics and emerging regulatory or market needs.
Embedding service thinking across teams by advocating for holistic, user‑centred, accessible and inclusive service design practices.

Apply Now

Refine Your Search

customer engineer jobs in rochdale, gtm

Senior Service Design Specialist

Kitchen Sales Designer

Service Design Lead (12 months - Maternity Cover)

Service Designer (12-Month FTC/Secondment)

Technical Support Specialist - Mechanical Engineering

Technical Support Specialist - Mechanical Engineering

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