It service manager Work, Jobs in Rochdale, Gtm (with Salaries)

IT Service Manager
Government Digital Service —Manchester
- £45,131 - £49,065 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
10d
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
12d
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
IT Service Introduction Manager
Information Commissioner's Office —Manchester
- £44,297 - £56,082 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- IT
- Annual leave
Lead IT Service Manager
Department for Work and Pensions —Manchester
- £75,026 - £80,267 a year
- Overtime
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Employee assistance programme
6d
Internal Service Desk Manager
Advania UK —Manchester
- £44,000 - £48,000 a year
- Hybrid work
- Azure
- Maintenance
- Team management
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
11d
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
Deputy Head of IT & Digital Innovation
Greenhead College —Huddersfield
- £41,019 - £44,204 a year
- Full-time
- In-person
- Annual leave
- Work from home
Quick apply
5d
IT Manager
CMap —Manchester
- Full-time
- Hybrid work
- Azure
- IT
- Employee discount
Quick apply
IT Project Manager
University of Bradford —Bradford
- £48,149 - £55,755 a year
- Full-time
- Project management
- University
- IT
2d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £52,022 - £57,187 a year
- Full-time
- IT
- Sick pay
10d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Global IT Operations Manager
Muck Rack —Manchester
- £52,000 - £92,000 a year
- Remote
- Analysis skills
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
IT Change & Problem Manager
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Work from home
- Employee discount
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
IT Resource Technician
WeBuyAnyCar —Manchester
- Monday to Friday
- No experience needed
- IT
- Communication skills
- Free parking
Quick apply
11d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
IT Project Manager
Freshfields —Manchester
- Full-time
- PMP
- Project management
- Continuous improvement
11d
IT Risk and Control Manager
EG Group —Horwich
- Up to £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- IT
- Free parking
- Annual leave
2d

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IT Service Manager

Government Digital Service -
Manchester

Apply Now

Job details

Permanent | Full-time
£45,131 - £49,065 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Childcare

Qualifications

Presentation skills
ITIL
Relationship management
IT
Root cause analysis

Full job description

Details

Reference number

466051

Salary

£45,131 - £49,065

For successful candidates offers will be made as follows £45,131 - £47,891 Based on capability. The base salary of this grade is £44,620. Offers made above this will be made up with a specialist pay allowance.

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

GDS - Digital Identity & One Login

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

joining up public sector services
harnessing the power of AI for the public good
strengthening and extending our digital and data public infrastructure
elevating leadership and investing in talent
funding for outcomes and procuring for growth and innovation
committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UKs geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

Were part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, youll be working with some of the worlds most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nations highest-priority digital challenges, helping millions of people access services they need

Job description

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

As an IT Service Manager supporting One Login, you will play a key role in helping deliver a high-quality, consistent and reliable service experience for relying parties across government. Working within an established service management model, you will support senior service managers in ensuring that services adopting One Login can effectively onboard, operate and continuously improve.

You will contribute to the day-to-day operation and improvement of service management practices across onboarding, live service and ongoing optimisation. This includes supporting service reporting, stakeholder engagement, process adherence and continuous improvement activities.

You will work closely with teams across Product, Architecture, Service Transition, Operational Support, Data and Security, ensuring that service considerations are effectively represented and operationalised within delivery and live service environments.

In addition, you will act as a supporting conduit between service management and delivery teams, helping to ensure that priorities are translated into action and that improvements are effectively coordinated. You may take on elements of business analysis and project coordination, supporting delivery tracking, managing actions, and helping to ensure that the One Login service model is implemented and embedded consistently.

This role provides an opportunity to build experience across the full-service lifecycle while contributing to a large-scale, national digital service.

As an IT Service Manager youll:

support the delivery of a consistent, high‑quality service experience, contributing to service monitoring, performance tracking, resilience and the application of service standards across the lifecycle, with a clear focus on user outcomes
coordinate service management activities across onboarding, transition and live service, ensuring service management frameworks are applied consistently and that priorities, risks and actions are effectively managed and delivered
build and maintain effective stakeholder relationships across relying parties and internal teams, understanding needs, managing expectations and contributing to service reviews, governance and operational forums
contribute to service reporting, performance insight and decision-making, producing and analysing service data to identify trends, risks and opportunities, and support informed, data-driven improvements
coordinate incident, problem and continual service improvement activities, supporting service restoration, root cause analysis and the delivery of improvements that enhance service performance, resilience and user experience
act as a coordination point across service management and delivery teams, translating requirements into actions, tracking progress, managing dependencies and risks, and supporting the adoption of service practices, tools and operational standards

Person specification

We're interested in people who:

have a working understanding of service management principles, capability elements of ITIL and the service management lifecycle, with the ability to apply this knowledge within established processes and frameworks across onboarding, transition and live services
can demonstrate strong organisational, coordination and planning skills, with the ability to manage multiple priorities, track activity and work within a strategic context to communicate how structured delivery of work aligns with strategic goals
can communicate effectively and build positive working relationships across teams, engaging stakeholders, collaborating with others and contributing to a supportive and high-performing team environment, using evidence to explain decisions made
are data-aware and able to support service performance reporting and insight, using data about users to turn user focus into outcomes, identifying trends, issues and opportunities that can inform service improvement
show a proactive approach to service quality and continuous improvement, identifying risks, issues and dependencies, escalating where needed, contributing to problem solving and working with stakeholders to identify objectives and potential benefits

Benefits

There are many benefits of working at GDS, including:

flexible hybrid working with flexi-time and the option to work part-time or condensed hours
a Civil Service Pension with an average employer contribution of 28.97%
25 days of annual leave, increasing by a day each year up to a maximum of 30 days
an extra day off for the Kings birthday
an in-year bonus scheme to recognise high performance
career progression and coaching, including a training budget for personal development
a focus on wellbeing with access to an employee assistance programme
job satisfaction from making government services easier to use and more inclusive for people across the UK
advances on pay, including for travel season tickets
death in service benefits
cycle to work scheme and facilities
access to an employee discounts scheme
10 learning days per year
volunteering opportunities (5 special leave days per year)
access to a suite of learning activities through Civil Service learning

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

The standard selection process for roles at GDS consists of:

a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the person specification section above
a 60 minute Google meet video interview

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:

have a working understanding of service management principles, capability elements of ITIL and the service management lifecycle, with the ability to apply this knowledge within established processes and frameworks across onboarding, transition and live services

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. Well be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role well be assessing you against the following Civil Service Behaviours:

communicating and influencing
managing a quality service
delivering at pace
changing and improving
working together

Well also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the IT Service Manager role:

IT service reporting
ownership and initiative
service focus
service management framework knowledge
stakeholder relationship management (IT operations)
continual service reporting
technical understanding
user focus

Want to know more about who Government Digital and Data are? Click Here

Recruitment Timeline

Sift completion: week commencing Monday 6th July 2026

Panel interviews: starting week commencing Monday 13th July 2026

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

Sponsorship

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance.

If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: [email protected] Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.

Apply now

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information