Technical support Work, Jobs in Rochdale, Gtm (with Salaries)

Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
6d
Nights Technical Support
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Free parking
- Paid training
6d
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Annual leave
2h
IT Resource Technician
WeBuyAnyCar —Manchester
- Monday to Friday
- No experience needed
- IT
- Communication skills
- Free parking
Quick apply
7d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Desktop Account Controller Support
ABCA Group Ltd —Oldham
- £28,000 a year
- Monday to Friday
- CRM software
- Microsoft Excel
- Customer service
Quick apply
12d
Technical Support Specialist III
Waters Corporation —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Reference & Technical Support Officer
McBride —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
2d
IT Technician
Remtek Systems Ltd —Salford
- £28,000 - £30,000 a year
- Overtime
- Windows
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
IT Support Technician
Sports Tours International —Warrington
- £24,500 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Gym membership
Quick apply
Technical Specialist (Plasma Support)
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- Doctoral degree
- Supervising experience
- Organisational skills
- Annual leave
2d
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
14h
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
8d
Business Systems Support Engineer I
Brand Addition —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- ERP systems
- SQL
Quick apply
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
8d
2nd Line Support Engineer
razorblue Careers —Salford
- £29,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
23h
Software Support Engineer
Giacom —Nelson
- £26,250 - £28,000 a year
- IT
- Communication skills
- Annual leave
Quick apply
6d
Local IT Support Technician
Fieldfisher —Manchester
- Full-time
- IT
- In-person
- Communication skills
Technical Audit Support Officer
Symingtons, now part of Princes Group —Bradford
- £26,000 - £27,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Free parking
- Employee discount
Quick apply
17h
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule

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technical support jobs near rochdale, gtm

Customer Support Specialist

EMR Integrated Solutions -
Manchester

Quick apply

Job details

Full-time
6 days ago

Benefits

Free parking
Casual dress
Company pension
Sick pay
On-site parking

Qualifications

Jira
Microsoft Word
Microsoft Excel
Microsoft Office
IT
IP networking
Customer support
Microsoft Project

Full job description

Customer Support Specialist

Location: On site – Chadderton, Oldham, Manchester

Introduction:

EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.

Overview of role:

The Customer Support Specialist will be responsible for supporting customers, managing support requests, diagnosing faults, coordinating resolutions and ensuring excellent customer service throughout the support process.

The Candidate:

The Customer Support Specialist is a full-time role and will work with several different stakeholders including key customers across our network, field engineers, project management and liaise with other support functions across the UK and Ireland.

We are looking for an individual with customer support experience, preferably across a technical domain (Engineering, Telecoms) who feels comfortable working within a demanding support framework, prides themselves on excellent customer service, works well under pressure, flexible and who can adapt to several project delivery and operational support challenges.

EMR has developed a reputation for delivering cutting edge solutions to a diverse range of industries including Energy, Water Utilities, and Transportation. We are looking for an individual who can support our customers with technical and support solutions, provide resolution and deliver a great customer experience.

This position will suit somebody who is familiar with the day-to-day activities of a busy support office, confident working with technical engineering teams, and has the ability to deal with customers in a confident and professional manner. EMR is a successful and expanding organisation with blue-chip customers throughout Ireland and the United Kingdom

Responsibilities:

The Customer Support Specialist responsibilities cover the following areas;

Provide 1st and 2nd line customer and technical support
Manage support tickets, fault resolution activities and customer communications
Work closely with field engineers and project managers
Use CRM and ITSM systems such as Jira and Salesforce
Support remote troubleshooting and project delivery activities
Manage RMAs, equipment dispatch and record keeping
Help achieve customer SLAs and maintain service standards
Build strong working relationships with customers and internal teams

What We're Looking For:

Experience in customer support, ideally within a technical or engineering environment
Comfortable working in a fast-paced support setting
Confident dealing with customers and technical teams
Good IT skills including Microsoft Office and CRM/ITSM systems
Organised, adaptable and calm under pressure
Willing to learn and develop within a growing business
Be commercially aware, achieve great things first time.
Look for opportunities to streamline processes and reduce waste. By working efficiently, we can reduce costs
Support the PM by identifying opportunities for cost saving across project delivery and operations
Technical Skills: Experience working in a challenging technical environment. Can translate technical instruction to support operational requirements and project delivery· Familiar with MS Office applications including MS Word, Excel & Project.
Experience with enterprise management tools for the monitoring and configuration of remote assets. Comfortable adapting to new technology and using systems to diagnose issues
Familiarity with wireless communications protocols would be an advantage as would knowledge of programming & IP networking.
Can assimilate technical information with ease and translate into solutions which are easy to understand
Be able to adapt to new technologies across many domains and customers.
Interpersonal Skills:
Self-Starter willing to seek out new challenges and overcome them
Ambitious – keen to develop new skills and keep growing within EMR
Can build great relationships with colleagues and customers, have excellent people skills.
Highly organised and methodical work ethos can multi-task within a challenging environment.
Ability to find inventive solutions, and to lead/steer discussions to deliver win-win scenarios. Confident to challenge.
Team player, willing to support colleagues to achieve success

Benefits:

Company pension
Free on-site parking
Professional development
Casual dress
Sick pay
23 days holiday

Schedule:

Monday to Friday

Take the next step in your career with EMR Integrated Solutions. Apply now and help us deliver excellence to the UK’s largest utility sectors.

This position is subject to successful completion of security checks, including employment history verification, reference checks, and criminal record screening, in accordance with company policy. For roles requiring National Security Vetting (Security Check), applicants must have been continuously resident in the UK for the past five years.

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in rochdale, gtm

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