Customer service manager Work, Jobs in Rochdale (with Salaries)

Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
7d
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
14d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Customer Service Manager
Morrisons —Rochdale
- Hospitality
- Team management
- Employee discount
Quick apply
3h
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
11d
Rental Manager
Northgate Vehicle Hire —Rochdale
- £33,000 - £35,000 a year
- Employee discount
Quick apply
6d
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Business Management Trainee
VISION VANTAGE —Manchester
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Driving
Quick apply
General Manager
Colby River —Manchester
- £45,000 - £50,000 a year
- Management
- Customer service
- Maintenance
- Annual leave
- Life insurance
Quick apply
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Customer Service Team Lead
JaJa Finance Ltd —Manchester
- £41,000 a year
- Full-time
- Hybrid work
- First Aid Certification
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
4d
Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
2d
Operations and Duty Manager
Turbary House Leisure Park —Preston
- £14 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
4d
Sales Lead Co-ordinator
JLA —Sowerby Bridge
- £26,788 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
6d
Marketing Director
By Gamers For Gamers Ltd —Manchester
- £70,000 - £90,000 a year
- Full-time
- Presentation skills
- In-person
- Leadership
Quick apply
Aftersales Manager
Chapelhouse Motor Co Ltd —Bolton
- £35,000 - £60,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
14d

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customer service manager jobs near rochdale

Customer Service Manager – Maternity Cover

Contained Air Solutions Limited
Manchester

Quick apply

Job details

Temporary | Full-time
£40,000 - £50,000 a year
7 days ago

Benefits

Free parking
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
Communication skills

Full job description

Role Purpose

To support the efficient running of the Service Department for both CAS & Amercare maintaining Laboratory Clean Air Equipment, ensuring high-quality service delivery to customers, effective coordination of engineers, and smooth management of service contracts and aftersales opportunities. The role will focus on maintaining customer satisfaction, ensuring jobs are delivered on time and within budget, and assisting with the continuous improvement of service processes.

Key Responsibilities

Service Operations

Coordinate and schedule service work, ensuring efficient use of engineering resources.
Monitor job progress, ensuring deadlines, budgets, and service standards are met.
Support with the management of warranty claims, logging and tracking resolutions.
Assist in analysing service performance data to identify trends and areas for improvement.

Customer Experience & Communication

Act as a key point of contact for customers for routine service queries and updates.
Maintain strong working relationships with existing customers to encourage repeat business and contract renewals.
Support in conducting regular review calls or meetings with key accounts to ensure service expectations are met.

Aftersales & Commercial Support

Identify opportunities for additional service work, spare parts, or extended contracts.
Prepare basic quotations for service work and support in tender responses when required.
Help promote service offerings to new and existing customers through proactive communication.

Administration & Process Support

Maintain accurate service records, reports and documentation in line with company procedures.
Ensure service jobs are costed correctly and support in tracking departmental profitability.
Assist in forecasting resource needs, stock levels for service parts, and basic budget planning inputs.

Team Coordination

Provide day-to-day support to service engineers and office coordinators.
Assist in onboarding new service staff and support with training on internal systems and processes.
Help promote a positive team culture with a focus on efficiency, accountability, and customer service.

Continuous Improvement

Contribute ideas to improve service delivery processes, communication flow, and resource planning.
Support in driving adherence to quality procedures and health & safety standards across the department.

Skills & Experience Required

Experience in a service coordination or service team leader role, ideally within a technical or engineering environment.
Strong organisational and planning skills with the ability to prioritise and manage multiple jobs simultaneously.
Good commercial awareness with confidence in handling quotes and customer conversations.
Customer-focused mindset with excellent communication skills.
Competent using CRM or service management software, along with Microsoft Office (Excel, Outlook, Word).
Ability to work collaboratively with engineering teams and internal stakeholders.

Personal Attributes

Professional, proactive and service-oriented approach.
Calm under pressure with strong problem-solving ability.
Driven by efficiency, customer satisfaction and continuous improvement.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in rochdale

Customer Service Manager – Maternity Cover

Helpdesk Manager

Customer Success Manager

Customer Service Manager

Sales & Loyalty Team Leader

Customer Service Manager X2

Rental Manager

Contact Centre Team Leader

Business Management Trainee

General Manager

Area Care Manager

Customer Service Manager

CRM Manager

Customer Service Team Lead

Call Centre Team Leader

Head of Customer Experience

Operations and Duty Manager

Sales Lead Co-ordinator

Marketing Director

Aftersales Manager

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