Service desk Work, Jobs in Rochdale (with Salaries)

Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
16h
Service Desk Analyst
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
6d
1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Azure
- Customer service
- Organisational skills
- Work from home
Quick apply
7d
Colleague Service Desk Analyst
Yorkshire Building Society —Bradford
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Office
IT Assistant
Elite Chambers —Prestwich
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
6d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
11d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
IT Service Desk Analyst
Anchor —Bradford
- £30,000 a year
- Customer service
- IT
- Communication skills
- Employee discount
1d
IT Support Engineer
AC Calderas Engineering Ltd —Manchester
- £2,850 - £4,000 a month
- Full-time
- Customer service
- Windows
- Organisational skills
Quick apply
18h
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
13d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
7d
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
6d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Receptionist
Portico Corporate Reception Management —Manchester
- £14,687 a year
- Part-time
- Hotel
- Hotel experience
- Annual leave
- Life insurance
Quick apply
6d
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
8d

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Customer Help Desk Advisor

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£25,272 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service
Computer literacy
English
Organisational skills
Help desk

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer’s satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

Handling Customer Queries in a polite and professional manner
Logging jobs and booking engineer visits
Capturing accurate notes on our internal systems
Liaising with internal departments to resolve customer queries
Achieving customer and business KPIs

Criteria

Knowledge and Skills (what you know and what you can do)

Ability to provide outstanding levels of customer service
Skilled in creating a network of internal contacts to support the resolution of customer queries
Good organisational skills
Good knowledge of the English language, both written and verbal
Good level of computer literacy including Microsoft
Proficiency of using Office and Smartphone Apps
Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience

Experience (what you have done)

Demonstrated ability to provide outstanding customer service
Experience of working in a busy team; driven to achieve personal, team, and business goals
Demonstrated evidence of applying ‘soft-skills’ such as empathy to resolving customer queries
Demonstrated experience of taking ownership of customer queries
Previous experience of working in a customer helpdesk capacity

Personal qualities (the way you think and act)

Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
Strong team player
Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Job Types: Full-time, Permanent

Pay: £25,272.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

service desk jobs in rochdale

Customer Help Desk Advisor

Enterprise Service Desk Engineer

Service Desk Analyst

1st Line Service Desk Technician

Colleague Service Desk Analyst

IT Assistant

IT Support Engineer (1st Line)

Customer Care Coordinator

IT Service Desk Analyst

IT Support Engineer

IT Service Desk Analyst

Service Desk Analyst (2nd Line)

IT Support Technician

Service Desk Engineer

Service Desk Manager

IT Support Analyst

1st Line Analyst - Stafford DC

Service Inbound Analyst

Receptionist

Data Center Engineer

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