At AES Smart, we are more than just a company — we are a team driven by innovation, collaboration, and a shared commitment to a more sustainable future.
Over the past years, AES has experienced significant year-on-year growth while continuing to support homes and businesses across the UK in transitioning to cleaner, smarter energy solutions.
Through our work, we help reduce carbon emissions, improve energy efficiency, and support greater energy independence. As renewable technologies continue to evolve, we remain committed to delivering high-quality solutions that contribute to a cleaner, low-carbon future.
We are currently seeking highly motivated individuals to join our team. We are
recruiting for a full-time Field Resource Scheduler.
The Field Resource Scheduler is responsible for managing customer and client queries, scheduling engineers’ work, and coordinating workflow for the Field Services department. This role ensures efficient resource allocation, prompt customer service, and effective communication between internal teams and external partners.
Key Responsibilities:
- Collaborate with the Field Services Manager to oversee engineers’ schedules, including holiday and sickness tracking.
- Handle telephone and email queries from customers, suppliers, and internal teams.
- Allocate work and manage workflow for the Field Services department.
- Respond to and resolve customer feedback and complaints.
- Update and maintain customer accounts and appointment information.
- Monitor engineers’ attendance and timekeeping.
- Provide customers with basic technical and product knowledge about smart energy solutions.
- Work with suppliers to increase job bookings.
- Manage jeopardy work during the day, optimising routes and schedules.
- Work closely with eh SMETS2 back office team who assist engineer with onsite queries
Required Knowledge & Skills:
- Proficient in Microsoft Word, Excel, and Outlook.
- General IT literacy and email application experience.
- Excellent customer service skills.
- Strong organisational and time management abilities.
- Ability to multitask and meet service level agreements under pressure.
- Team-oriented with good interpersonal skills.
Desirable Experience:
- Customer service/support in an office or call centre environment.
- Knowledge of UK geography/postcodes.
- Experience handling customer complaints and resolutions.
Personal Attributes:
- Driven, enthusiastic, and proactive.
- Flexible and adaptable to changing priorities.
- Good problem-solving skills and use of initiative.
Job Type: Full-time
Pay: £26,436.80-£30,000.00 per year
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
