Hotel & accommodations guest services staff Work, Jobs in Rockbeare, Dev (with Salaries)

Part Time Hotel Night Guest Service Agent
The Royal Ashton —Taunton
- From £15 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
8d
Guest Experience Executive
Louma Farm & Retreat —Bridport
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
Quick apply
6d
Ground Floor - Team Member
Premier Inn —Exeter
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
1d
Receptionist
Park Holidays UK —Dawlish
- £12.71 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Concierge
Patronus Security UK Ltd —Exeter
- £12.75 - £16.00 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
2d
Night Porter
Woodbury Park Hotel & Golf Club —Exeter
- £28,000 a year
- Weekend availability
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Employee assistance programme
7d
Night Porter
Valor Hospitality —Exeter
- £26,436.80 a year
- Weekend availability
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Reservations Co-ordinator
Bovey Castle, Devon —North Bovey
- £13.22 an hour
- Full-time
- Customer service
- English
- Hotel
- Free parking
- Annual leave
Quick apply
1d
Team Member F&B
Atlas Hotels —Exeter
- £12.90 an hour
- Bar
- Hotel
- Restaurant
- Employee discount
- Referral programme
Quick apply
1d
Guest Experience Team Member
Haven —Exmouth
- Up to £12.71 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
Hotel Receptionist
Bovey Castle, Devon —North Bovey
- £13.24 an hour
- Full-time
- Customer service
- English
- Hotel
- Free parking
- Annual leave
Quick apply
2d
Reservationist
The Imperial Torquay - Sales / Res / Events —Torquay
- £13 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Ground Floor Team Member
Premier Inn —Taunton
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
7d
Night Team Member
The Marine Hotel —Paignton
- From £12.71 an hour
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
9d
Nights - Team Member
Premier Inn —Torquay
- Up to £13.16 an hour
- Weekend availability
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
12d
Night Porter
Gidleigh Park - Reception —Chagford
- Full-time
- Hotel
- Restaurant
- Free parking
- Employee assistance programme
Quick apply
6d
Front of House Assistant
Gidleigh Park - Reception —Chagford
- £12.85 an hour
- Full-time
- Hotel
- Front desk
- Restaurant
- Free parking
- Employee assistance programme
Quick apply
8d
Night Porter
Berry Head Hotel Ltd —Brixham
- From £13.50 an hour
- Part-time
- Bilingual
- Hospitality
- Hotel
- Employee discount
Quick apply
Reception Manager
Gidleigh Park - Reception —Chagford
- £32,000 - £34,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Free parking
- Employee assistance programme
Quick apply
2d
Day Porter - full time or part time
Lympstone Manor - Reception —Exmouth
- Part-time
- Customer service
- English
- Resort
- Employee discount
Quick apply

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Part Time Hotel Night Guest Service Agent

The Royal Ashton -
Taunton

Quick apply

Job details

Full-time
From £15 an hour
8 days ago

Qualifications

Bilingual
Hospitality
Multilingual
Customer service
Communication skills
Hotel experience

Full job description

Position:

Night Receptionist

28 hours per week

Position Summary:
The Night Receptionist reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.

Qualifications for the role:

· 3 years of previous experience required in a similar role

· Must have excellent customer service skills

· Must be skilled in hotel room cleaning to the highest of standards

· Must have a meticulous attention to detail

· Must be able to work on their own initiative

· Must have excellent communication skills

Duties and Responsibilities:

Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
This role involves periods of lone working, so the ability to work independently is essential
Ensures fair and equitable treatment of all Team Members in line with the business’ equality and diversity policies and procedures.
Supporting the Hotel Manager in all areas
Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service.
Knowledgeable of all reservations and Front Office policies and procedures
Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments
Process no shows and cancelled reservations inline with current terms and conditions
Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
Ensures any relevant information is handed over to the following shift to ensure consistency of service to the guests
Thoroughly understand and adhere to all cash handling and payment policies and procedures
Ensure daily checklists are completed in a timely fashion to ensure no tasks are handed over to the following shift
Maintain clear and effective communication channels with all other departments and subcontractors
Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
Handle and resolve guest complaints proactively and in a professional manner
Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction
Maintain a neat and tidy Front Desk area
Ensures all written and verbal communication is professional in tone and suitable for its audience
Receipt, record and distribution of any post and packages delivered to the Front Office
Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
Coordinate room status updates with the housekeeping department and complete checks on the rooms
Knowledgeable of the hotel and guest accommodation facilities and services provided
Competency in using all Front Office equipment
Escalate anything unusual to management
Use of mail, package, and messaging handling procedures
Keep abreast of all activities and meetings scheduled at the hotel each day
Attend department meetings where required
Knowledgeable of the department’s safety and emergency procedures
Manage lost property in accordance with the lost property standard operating procedure
Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
Any other duties reasonably required of you to support the department or business as needed.

Your entitlements:

Your compensation and benefits are embodied in your employment contract

Job Type: Full-time

Pay: From £15.00 per hour

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in rockbeare, dev

Part Time Hotel Night Guest Service Agent

Guest Experience Executive

Ground Floor - Team Member

Receptionist

Concierge

Night Porter

Night Porter

Reservations Co-ordinator

Team Member F&B

Guest Experience Team Member

Hotel Receptionist

Reservationist

Ground Floor Team Member

Night Team Member

Nights - Team Member

Night Porter

Front of House Assistant

Night Porter

Reception Manager

Day Porter - full time or part time

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