The main responsibility of the job is to provide first and second line IT support to our London schools and central trust office. You will be based at the central trust office in Hammersmith and work alongside one other IT support engineer, Eduthing (MSP), and the Operations Manager.
Annual wage
£23,000 a year
£23k-25k depending on prior knowledge and skills
Training course
Information communications technician
Hours
8am to 4.30pm Monday to Friday
40 hours a week
Duration
16 Months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As well as the day to day support you will also be expected to be involved with project work ensuring that solutions are implemented, and project delivery dates met.
We are looking for someone that has an interest in trouble shooting to find a solution and someone who is committed.
Key Responsibilities
- Management of user devices, ensuring they are maintained and managed correctly.
- Management of mobile devices via JamF
- Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
- Ensuring all IT issues that can’t be resolved by the on-site IT team are escalated to our MSP.
- Maintenance of all virtual and physical networking infrastructure.
- Ensure the ticket system is maintained and staff use the ticket system for logging IT related queries.
- Provisioning of IT accounts for staff and pupils.
- Maintaining all computer, AV, and other tech equipment across the schools.
- Administration of the Office365 tenancy
- Make suggestions for improvements to the infrastructure and day to day practices.
- Maintaining and updating the asset registers
- Creating documentation and ensuring IT SharePoint areas are well maintained.
- Holiday checks on classroom equipment and other supporting technology equipment / infrastructure.
- Support the aims, values, mission, and ethos of the school and participate in a team approach to all aspects of school life.
- Ensuring that any impact on teaching and learning is dealt with immediately.
- Communication with key stakeholders and IT manager.
- Attend and contribute to staff meetings as required and identify areas of personal practice and experience to develop.
- Being available to resolve other technical issues as directed by the IT Manager
Further expectations of the role:
- Adhere to the School and Trust’s Safeguarding Policies.
- Work within the school’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective
- Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with all stakeholders
- Adhere to policies as set out in the governors and staff handbook and on the Schools and Trust websites
- Comply with the Data Protection Act/ GDPR
- Support the aims, values and mission of the Trust
- Attend and contribute to staff meetings when required
- Participate in training and other learning activities
- Participate in the performance development of the
- Undertake other reasonable duties related to the job purpose required from time to time.
This job description is not definitive and will be subject to regular review, it should be seen as enabling rather than restrictive. Other reasonable work requests may be made by your line manager. This job description is intended as a reference document which identifies the main responsibilities and activities.
This Job Description may be reviewed at the end of the academic year or earlier if necessary. In addition, it may be amended at any time in consultation with you. It may include other tasks reasonably requested and agreed with your Line Manager.
Where you’ll work
Hammersmith Grove, London, W6 0NQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
Information communications technician
Equal to Level 3 (A level)
Your training plan
The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
More training information
- We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
- Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship.
- You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.
Requirements
Essential qualifications
- GCSE English (Grade Grade A - C (4 or above)) essential
- GCSE IT (Grade Grade A - C (4 or above)) essential
- GCSE Maths (Grade Grade A - C (4 or above)) essential
Desired qualifications
- A Level IT (Grade Grade A - C (4 or above)) desirable
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
- This opportunity will require passing a full Disclosure and Barring Service (DBS) check.
- This opportunity will require you to travel to between the head office and schools within the trust.
After this apprenticeship
The company aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
Pay: £23,000.00 per year
Ability to commute/relocate:
- London W6 0NQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why have you applied for the IT Support Engineer Apprenticeship and what was it about this role that interested you?
- Do you have any prior qualifications in IT and what IT knowledge do you have (self-taught or educational) that you would be able to utilise within the opportunity?
- Would you be happy to commute between the head office in Hammersmith and the schools that are run by the trust when needed?
- If you were offered the opportunity how would you commute to Hammersmith daily and how long would this commute take you? (Please provide your postcode in your answer.)
- Are you happy to undertake an enhanced DBS check that is required for the opportunity due to working within a school environment?
Education:
- GCSE or equivalent (required)
Licence/Certification:
- Driving Licence (preferred)
Location:
- London W6 0NQ (preferred)
Work Location: In person
