Guest service agent Work, Jobs in Rolleston, Sts (with Salaries)

Guest Service Agent
Hilton —Derby
- £12.71 an hour
- Full-time
- Computer literacy
- Hotel
- Conflict management
10d
Casual Guest Service Agent - Food & Beverage
B&B Hotel Derby —Derby
- £12.71 an hour
- Serving
- Hospitality
- Customer service
Quick apply
Casual Guest Service Agent
Hilton —Nottingham
- £12.71 an hour
- Part-time
- Bar
- Cleaning
- Guest services
14d
Guest Service Agent - Part-time
Hilton —Nottingham
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
5d
Reservations Agent
Doubletree by Hilton Nottingham - Gateway —Nottingham
- From £12.71 an hour
- Full-time
- Hospitality
- English
- Hotel
Quick apply
7d

Related jobs to explore

Based on your search for guest service agent

Contact Centre Agent
TTS360 —Burton-On-Trent
In this role, you will be the first point of contact for our clients and their customers, providing exceptional customer service and support throughout FNOL (…
From £23,000 a year
Quick apply
Trainee Paralegal or Paralegal - New Homes Purchase Team
Chattertons Solicitors —Grantham
This role will support our New Homes Purchase Team and will involve handling new-build purchase matters alongside routine residential conveyancing work.
Quick apply

I want to receive the latest job alerts for guest service agent in rolleston, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Guest Service Agent

Hilton -
Derby

Apply Now

Job details

Full-time
£12.71 an hour
10 days ago

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Computer literacy
Food and beverage service
Conflict management
Front desk
Computer skills
Interpersonal troubleshooting
Communication skills
Hotel front office operations

Full job description

Exceptional Hospitality Starts with You

As a Guest Service Agent, you’re not just supporting both departments of Front Office and Food & Beverage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
Strive to achieve departmental targets
Comply with hotel security, fire regulations and all health and safety legislation
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in payment handling
Front Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest service agent jobs in rolleston, sts

Guest Service Agent

Casual Guest Service Agent - Food & Beverage

Casual Guest Service Agent

Guest Service Agent - Part-time

Reservations Agent

Related jobs to explore

I want to receive the latest job alerts for guest service agent in rolleston, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected