Call center manager Work, Jobs in Romford, Eng (with Salaries)

Applications Team Leader
PDL Finance Ltd —Loughton
- Full-time
- Customer service
- Computer skills
- In-person
- Annual leave
- Referral programme
Quick apply
3d
Out of Hours Contact Centre Team Leader
Stannah —Dartford
- Weekend availability
- Team management
- Free parking
- Annual leave
Quick apply
23h
UK Sales Manager for Children's Online Courses (Remote)
Kodland —London
- £1,100 - £1,900 a month
- Weekend availability
- Remote
- English
- Experience working with children
- School
Quick apply
Lead Generator - B2B Sales
SwiftSwitch —London
- CRM software
- Gym membership
Quick apply
GTM Lead, Outbound (Cold Email & LinkedIn Infrastructure)
Artane Partners —London
- From £50,000 a year
- Full-time
- Hybrid work
Quick apply
1h
Contact Centre Team Leader
Premium Credit Limited —London
- Monday to Friday
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
11d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Full-time
- Training & development
- Leadership
- Communication skills
Outpatients Contact Centre Technology Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £57,528 a year
- Full-time
- Continuous improvement
6d
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Outbound Sales Manager
Funding Circle —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
Quick apply
Senior Manager, Contact Centre Transformation, Service & Operations, UKI Studio+
EY —London
- AI
- Employee discount
Service Delivery Manager – Contact Centre & Specialist Removals Team
Metropolitan Police —Charlton
- £45,986 - £54,743 a year
- Full-time
- English
- Continuous improvement
- Travel
21h
Lead Generation and Telemarketing Apprentice
LSEC —London
- £19,842 - £20,499 a year
- University
- Recruiting
- Marketing
- Annual leave
- Employee assistance programme
Cold Calling Team Director
iSpeedToLead —London
- Full-time
- Remote
- CRM software
- English
- Analysis skills
Quick apply
Product Manager - Contact Centre
Metro Bank PLC —Holborn
- Hybrid work
- Product management
- Agile
- Banking
Telesales Manager
Managed Technology Corporation —Larkfield
- Full-time
- Training & development
- Leadership
- Communication skills
Principal Product Marketing Manager - Contact Centre/CCaaS
Sprinklr —London
- Full-time
- Product management
- Mentoring
- Communication skills
- Annual leave
Repairer Support Team Leader
AutoProtect Group —Harlow
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply

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Applications Team Leader

PDL Finance Ltd -
Loughton

Quick apply

Job details

Full-time
3 days ago

Benefits

On-site gym
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Financial Conduct Authority guidelines
Customer service
GCSE
Mentoring junior staff
Microsoft Office Suite
Performance management
Computer skills
Management reporting
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills

Full job description

Main Purpose of the Role: Understand and proactively manage departmental KPIs, working to achieve the expectations set by the Underwriting Manager. Lead, motivate, and develop the team to make informed, fair, and responsible lending decisions, ensuring good customer outcomes remain at the heart of every interaction. Foster a positive, high-performing culture that promotes accountability, collaboration, continuous improvement, and a customer-first mindset, whilst supporting the achievement of departmental objectives and business goals.

Salary:Competitive

Benefits

Working within a newly refurbished dedicated office space with onsite employee gym.
On site parking
Private Medical Insurance
Central Line Train station within one-minute walk with quick access to Central London.
Close road links to M11/M25/A406/A12 and London
Breakout space including games tables/machines
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services).
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme.
Various team and personal reward incentives
Referral programme

Main Duties and Responsibilities for Applications Administrator

Responsible for cultivating and leading a positive team culture, ensuring high levels of engagement, collaboration, inclusion, and accountability, while supporting employee development and driving excellent business and customer outcomes
Support the team in delivering good customers outcomes by developing their understanding on how good outcomes can be achieved
Use your knowledge and experience to develop and assist your team in their daily tasks, guiding and supporting them to be the best they can be
Ensure each member of the team is fully aware of what is expected of them and given the tools to achieve this
Lead by example and manage the team in a professional manner. This includes proactively managing any employee-related issues and proactively dealing with any issues that may arise
Keep the team motivated to perform at the highest level. This includes setting incentives (in-line with Compliance guidelines) and arranging team building activities
Ensure your team are adhering to the Responsible Lending Policy and Procedure and all other relevant policies and procedures
Demonstrate a commitment to regulatory compliance by consistently adhering to FCA, Data Protection, and other applicable legal requirements, while following established company policies, procedures, and best practice standards.
Each member of the team to be met with on a monthly basis (The Underwriting Manager to join quarterly) to discuss achievements, areas of improvements and aims for the coming month. A summary of these meetings will be required to be written up and added to the relevant employee’s file
Ensure your team work together effectively so that the customer receives an efficient service each time they contact Mr Lender
Communicate with the team, around any changes or important information
Work with the QA and Compliance Team leader, to go through your teams feedback from the previous week and discuss trends and mitigation (Trends and mitigation to be summarised to the Underwriting manager)
Proactively come up with ideas to improve overall customer outcomes, customer journey and the efficiency of the team
Action requests, where necessary, on behalf of the team to provide customers with final outcomes
Report on your teams KPI’s, ensuring any under performance is considered and support and training is given which is monitored, in line with process
Collate and circulate the end of day stats, providing an update on your team’s performance for the day and month to date

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Essential:

Experience of at least 3 years, managing a team within a call centre environment

Highly desirable:

GCSE grade C or above in English and Maths is essential
Excellent communication at all levels
Strong written and verbal communication including the ability to influence decisions
A personable approach
Good listening skills
Accurate attention to detail
Good time management - ability to organise/manage own workload and meet strict deadlines
Ability to advise/support/coach/develop your team
Ability to motivate yourself and others
Excellent customer service - ability to provide solutions
A good knowledge of computers and MS Office software, particularly Excel for reporting purposes
You must act with integrity
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, the PRA and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct

Job Type: Full-time

Education:

GCSE or equivalent (required)

Experience:

People Management : 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in romford, eng

Applications Team Leader

Out of Hours Contact Centre Team Leader

UK Sales Manager for Children's Online Courses (Remote)

Lead Generator - B2B Sales

GTM Lead, Outbound (Cold Email & LinkedIn Infrastructure)

Contact Centre Team Leader

Customer Service Excellence – Contact Centre Consultant Manager

Call Centre Team Leader

Contact Centre Team Manager - Fintech

Outpatients Contact Centre Technology Manager

Sales Lead - Outbound Contact Centre

Outbound Sales Manager

Senior Manager, Contact Centre Transformation, Service & Operations, UKI Studio+

Service Delivery Manager – Contact Centre & Specialist Removals Team

Lead Generation and Telemarketing Apprentice

Cold Calling Team Director

Product Manager - Contact Centre

Telesales Manager

Principal Product Marketing Manager - Contact Centre/CCaaS

Repairer Support Team Leader

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