Customer relations manager Work, Jobs in Romford, Gtl (with Salaries)

Operation Manager
THE WIGGETT GROUP —Brentwood
- £65,000 - £75,000 a year
- Full-time
- Maintenance
- Team management
- Contracts
Quick apply
3d
Deputy Branch Manager – Sales Leadership
Cleveland Cable Co Ltd —Belvedere
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Human Resources Manager
HG Walter —London
- £55,000 - £64,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Employee discount
Quick apply
11d
Community Relations Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
4d
PR & Communications Manager
Must Have Ideas Ltd —Aylesford
- Full-time
- Project management
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Customer Relations Manager
Hamberley Care Homes —Enfield
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
10d
Security Manager
Genting —London
- £45,000 - £50,000 a year
- Weekend availability
- Employee assistance programme
Quick apply
Customer Support Coordinator
Taylor Wimpey —Brentwood
- Customer service
- Annual leave
- Employee discount
5d
Client Success Executive
PEI Group —London
- English
- Administrative experience
Human Resources Officer
Mont Rose College of Management & Sciences —Ilford
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
2d
Community Manager
PEI Group —London
- Presentation skills
- Organisational skills
- Communication skills
Warehouse Nights Manager
Savona Provisions Ltd —Barking
- £45,000 a year
- Full-time
- Hospitality
- Management
- ERP systems
- Free parking
- Life insurance
Quick apply
2d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Agency Relations Manager (Remote)
Demand.com —London
- CRM software
- Hospitality
- Business development
Quick apply
Senior Manager - Employee Relations
Freshworks —London
- £0 a year
- Full-time
- Bachelor's degree
- Mentoring
Quick apply
Centralised Leasing Coordinator
CompassRock International —West London
- £27,000 - £30,000 a year
- Microsoft Outlook
- Sales
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Customer Service & Sales Advisor
Toomey Motor Group —Rochford
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Free parking
- Employee discount
Quick apply
14d
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Change Manager
c2c Railway —London
- £55,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Quick apply
5d

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Operation Manager

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£65,000 - £75,000 a year
3 days ago

Benefits

On-site gym
Company pension
Company events
On-site parking

Qualifications

Operations management
Maintenance
Electrical systems
Team management
Contracts
Leadership
Communication skills

Full job description

Operations Manager

Location: Brentwood Office

Reports to: Managing Director

The Role

Job Summary

The Operations Manager is responsible for overseeing all aspects of daily operations, ensuring that works (from small maintenance jobs to large-scale electrical installations) are executed efficiently, safely and profitably.

This role bridges technical expertise, team leadership, client management and strategical operational planning.

The Operations Manager ensures compliance with industry standards, optimises workforce performance, manages budgets, and fosters a culture of safety, accountability and continuous improvement.

Key Responsibilities

1. Operational Oversight and Contract Management

Plan, schedule and monitor all electrical contracts, including installations, repairs and preventative maintenance
Allocate resources efficiently, ensuring the right personnel, tools and materials are available for each contract
Tract Contract milestones, timelines and deliverables to ensure deadlines are met
Develop contingency plans to address delays, resource shortages or unexpected technical issues
Implement and maintain standard operating procedures for field and office operations

2. Leadership and Team Management

Manage and support Contract Managers in ensuring delivery of contracts
Lead, mentor and manage electricians, technicians, supervisors and support staff on all contracts
Conduct regular performance reviews and identify training needs to enhance skills and safety awareness
Foster a collaborative, accountable and results-driven working environment
Recruit, onboard and retain qualified staff to achieve operational needs
Promote professional development and career growth within the team

3. Quality Assurance and Safety Compliance

Ensure all electrical works comply with local and national electrical codes, safety regulations and Company y Policies
Implement and monitor strict safety protocols on all job sites
Conduct regular audits, inspections, risk assessments to prevent accidents and ensure quality standards
Investigate incidents, near misses or client complaints, implementing corrective measures as needed
Ensure the business is kept up to date in regulatory changes and industry best practices

4. Client and Stakeholder Relations

Serve as the primary point for clients regarding contract status, scheduling and technical advice
Maintain strong relationships with suppliers, subcontractors, regulators and other key stakeholders
Address client concerns promptly and professionally, ensuring customer satisfaction
Develop proposals, plans and progress reports for clients and Senior Management

5. Financial and Resource Management

Prepare and manage budgets, labour costs and materials procurement
Monitor contract profitability and operational costs, recommending cost saving initiatives
Approve purchase orders and invoices in line with Company policy
Analyse operational data and productivity metrics to identify areas for improvement
Contribute to strategic planning, forecasting and resource allocation for future contracts

6. Continuous Improvement

Identify opportunities to streamline operations, reduce waste and increase productivity
Introduce and implement new technologies, tools and systems to enhance contract efficiency
Foster a culture of innovation, accountability and operational excellence
Evaluate feedback from clients and team members to refine process and service delivery

7. Reporting and Documentation

Maintain accurate records of the contracts’ performance, budgets, safety reports and employee performance
Generate periodic reports for Senior Management on operational performance, challenges and opportunities
Ensure compliance with internal reporting standards, client documentation and regulatory requirements

Qualifications & Experience

Minimum 5-10 years’ experience in electrical services, contract and/or operations management
Strong commercial awareness and understanding of contract profitability
Electrical background with knowledge of electrical systems, installation, repair and maintenance practices (qualified electrician or equivalent industry experience)
Excellent leadership and exceptional team management skills
Proven experience managing multiple fast-paced contracts
Effective communication, client relation and stakeholder skills
Strong problem solving, decision making and organisational expertise
Knowledge of Occupational Health and Safety Regulations

Pay: £65,000.00-£75,000.00 per year

Benefits:

Company events
Company pension
On-site gym
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer relations manager jobs in romford, gtl

Operation Manager

Deputy Branch Manager – Sales Leadership

Human Resources Manager

Community Relations Manager - Healthcare

PR & Communications Manager

Massimo Dutti Operations Manager- Regent Street

Customer Relations Manager

Security Manager

Customer Support Coordinator

Client Success Executive

Human Resources Officer

Community Manager

Warehouse Nights Manager

EMEA Customer onboarding Lead

Agency Relations Manager (Remote)

Senior Manager - Employee Relations

Centralised Leasing Coordinator

Customer Service & Sales Advisor

Customer Onboarding Specialist

Change Manager

I want to receive the latest job alerts for customer relations manager in romford, gtl

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