Customer service manager Work, Jobs in Romford, Gtl (with Salaries)

Train Service Manager
c2c Railways —Upminster
- £58,332 - £64,814 a year
- Full-time
- English
Quick apply
7h
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
22h
Customer Service Rep & Project Manager
Valley Industrial Products Ltd —Harlow
- £29,500 - £31,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
3d
Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
3d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
11d
Team Leader
Card Factory —Upminster
- £13 an hour
- Leadership
1d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
9d
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
2d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
1d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
14d
Senior Account Manager Client Service - Remote
Optum —London
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
2d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply

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customer service manager jobs near romford, gtl

Train Service Manager

c2c Railways -
Upminster

Quick apply

Job details

Full-time
£58,332 - £64,814 a year
7 hours ago

Qualifications

GCSE
English

Full job description

Description

About Us:

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

We are looking for a dedicated and versatile individual to join our team as a Train Service Manager.

It is an exciting time to join c2c as we move into a new era of railway reform, aligning with Great British Railways (GBR) and the Department for Transport (DfT) to deliver a simpler, more connected and passenger-focused railway.

Purpose of the Role:

Manage all services running throughout the c2c route.
Ensure the implementation of service recovery plans, contingency plans, and ensure regulation of services to deliver a punctual c2c operation, guided by T-15, T-3 and on time.
Lead the on-shift team within the c2c Service Delivery Centre
Improve the performance and quality of service to Customers on all routes through the timely introduction of remedial actions whenever required.
Generate a record of all events which affect the c2c route and ensure that the team correctly record all incidents on each shift.
Contribute to the business objectives of delivering a positive customer experience though the delivery of punctual services, with the correct capacity supported by accurate information, and assistance when required.

Key Responsibilities

Assume “gold Command” for c2c in response to any accident or major incident implementing the procedures specified in the appropriate current operational standard.
In delivering Operational Excellence, work closely with staff from Network Rail and other organisations in respect of the real time operation of the c2c route, specifying to Network Rail and delivering c2c’s requirements during service disruption, aligned to service recovery protocols, train regulation, CSL 2 activations, and contingency plans. Ensure SRCT or other appropriate service recovery protocols are enacted and minimise the instances of delays attributed to wrong regulation, control, or other operational error.
Advise the Customer Information Manager of anyalterations to services.
Implement contingency arrangements for incidents that affect services on the c2c route, to ensure c2c’s standards of customer care and performance are maintained.
Balance changes to the timetable enacted by Network Rail against planned resources whilst maintaining revenue and containing costs withinbudgetary targets
Responsible for ensuring that security and emergency services staff are mobilised to help customers during both normal and degraded operations by the SDC department.
Respond to real time changes enacted by Network Rail with a view to optimising customer experienceagainst available resources.
Ensure that accurate and timely information is disseminated outside the Service Delivery Centre by the Customer Information Managers.
Liaise with c2c On-Call managers as required and procure from On-Call arrangements any resources or services necessary to maintain c2c’s train serviceoperation when needs arise.
Ensure the integrity of rolling stock allocations in respect to real time changes in allocations to maintain accurate rolling stock mileage.

Skills, Knowledge and Expertise

General education to GCSE, O level, or equivalent standards including English and Mathematics to the standard of at least GCSE GradeC.
In depth knowledge of all procedures relating to the use of train crews androlling stock.
Thorough knowledge of c2c and Network Rail operations, geography, and train plans, c2c manning agreements, conditions of service, and customer experience metrics.
Ability to investigate and interpret data thoroughly and accurately, including detailed knowledge and experience with appropriate industry recognised systems and technology.
Sound practical experience in Health and Safety, welfare, and otherrelated matters, including c2c alcohol and drugs policy and HR procedures.
Knowledge of rules within the competency framework for c2c operations, particularly those appertaining to train crew and AC EMU Rolling Stock.
Interact with and manipulate the current, and any future successor business systems and technology to deliver train service and customer information; for example, and illustratively, future changes to support deployment of the Thameside Operating Strategy. (For the avoidance of doubt this means that there will not be any new technology payments for the post holder to utilise new technology).
Able to follow detailed instructions, follow procedures, understand the safety impact of decisions made.
Membership of an appropriate professional body, e.g., the Chartered Institution of Railway Operators is highly encouraged.

Salary

£58,332 increasing to £64,814 upon completion of training.

About c2c Railways

c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex and is one of the UK’s most punctual and popular train operators.

Quick apply

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customer service manager jobs in romford, gtl

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