E commerce manager Work, Jobs in Romford, Gtl (with Salaries)

Churn Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group —London
- Full-time
- Remote
- AI
- Analytics
- Annual leave
- Gym membership
Head of Ecommerce
Hershesons —London
- £85,000 a year
- Full-time
- In-person
- Analytics
- Employee discount
Quick apply
9h
Marketing Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group —London
- Full-time
- Remote
- Social media management
- AI
- Annual leave
- Gym membership
Flagship Deputy Store Manager
Pop Mart UK —London
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10d
Marketing & Digital Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £30,000 - £120,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Analytics
- Work from home
Quick apply
Account Manager, Consumer & Lifestyle
Finn Partners —London
- From £36,000 a year
- Full-time
- Social media management
- Bachelor's degree
- Mentoring
- Annual leave
CRO Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group —London
- Full-time
- Remote
- Communication skills
- Analytics
- Annual leave
- Gym membership
E-Commerce Executive
The Langham London —London
- £37,100 - £43,100 a year
- Full-time
- Hospitality
- Marketing
- Hotel
- Employee discount
Quick apply
Flagship In-Store Visual Merchandiser
Pop Mart UK —London
- £32,000 - £35,000 a year
- Weekend availability
- AutoCAD
- Merchandising
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
E-Commerce Manager
L.A PROFESSIONALS LTD —London
- £25,420 - £33,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Data analysis skills
- Work from home
Quick apply
9d
Email Marketing Specialist| DTC E-commerce | 100% Remote EU
Foxelli Group —London
- Full-time
- Remote
- Data analysis skills
- AI
- Communication skills
- Annual leave
- Gym membership
Senior Account Manager, E-Commerce - Tangle Teezer
BIC —London
- From £65,000 a year
- Analysis skills
- Mentoring
- Organisational skills
- Flexible schedule
Assistant Branch Manager
Cleveland Cable Co Ltd —Belvedere
- Full-time
- Microsoft Word
- CRM software
- Supervising experience
- Employee discount
Quick apply
8d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Flagship Floor Manager
Pop Mart UK —London
- £37,000 - £40,000 a year
- Full-time
- In-person
- Training & development
- Retail management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10d
Final Mile Territory Manager FTC
Evri —Chigwell
- £32,000 - £35,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Marketing & E-commerce Manager
Peak 21 —London
- Full-time
- Computer literacy
- Merchandising
- English
Amazon Marketplace Manager
Intelligent Change —London
- Full-time
- Remote
- Writing skills
- Analysis skills
- Analytics
- Flexible schedule
Quick apply
Digital Marketing Manager – D2C & Ecommerce
Cake Craft Company UK —Barking
- £35,000 - £50,000 a year
- Full-time
- Team management
- In-person
- Leadership
Quick apply
Senior E-commerce Manager
Nothing —London
- Full-time
- In-person
- Analytics

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Churn Specialist | DTC E-commerce | 100% Remote EU

Foxelli Group
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Gym membership
Flexible schedule

Qualifications

Churn prevention
Conversion optimisation
Customer loyalty building
A/B testing
AI
Analytics

Full job description

Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us.

At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.

If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.

WHY JOIN FOXELLI?

Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously.

If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career.

THE ROLE

We're looking for a Churn Specialist to help us get closer to our customers - understand what they actually need, spot where we're falling short, and find ways to retain them.

You'll work across multiple Foxelli Group brands, investigate the full customer lifecycle and turn data into initiatives that actually move the needle on retention.

You won't just track churn numbers. You'll own the thinking behind what is happening with the brand and drive the ideas to help retain our customers.

If you love:

getting into customer data and finding the story behind the numbers
mapping out a customer journey and spotting where things go wrong
testing ideas - onboarding tweaks, lifecycle flows, CRO experiments, win-back sequences, etc
using AI and automations to move faster and do more with less
understanding what makes customers stay (or leave) on a psychological level
working across multiple products and brands without losing focus

And if you're someone who can take a messy churn problem, break it down into clear hypotheses, and see them through to results…

…you might be our person

WHAT YOU'LL BE DOING

Churn Analysis & Research

Analyse churn patterns across multiple Foxelli brands - when customers drop, which segments are most at risk, and what's driving it
Research competitors and benchmark what best-in-class retention looks like in our space
Use AI tools to accelerate research, surface insights, and identify patterns
Build a clear picture of our customers - their motivations, frustrations, and what "good enough to stay" actually means to them

Customer Journey & Onboarding

Audit the full customer lifecycle with a churn lens - from first-touch onboarding to long-term engagement
Identify drop-off moments and experience gaps that are costing us customers
Own initiatives to improve onboarding flows and early-stage activation

Retention Initiatives & Experimentation

Develop hypotheses and run experiments - lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, cancellation flows
Build and maintain automations that support retention at scale - triggered flows, at-risk alerts, personalised sequences
Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster
Track the impact of every initiative and iterate based on results
Document what worked, what didn't, and why

AI & Automations

Build and maintain automations that support retention initiatives at scale
Proactively explore how AI can improve the way we understand and respond to churn
Stay current with new tools and bring ideas to the table before anyone asks

WHAT YOU BRING

Proven experience diagnosing churn, not just reporting on it, but getting to the root of it
Comfortable working with data: cohort analysis, funnel metrics, A/B test results
Hands-on experience with customer journey mapping, onboarding optimisation, or CRO
Experience building automations: triggered flows, lifecycle sequences, or similar
Able to turn messy data into a clear point of view and present it to senior stakeholders
Has worked across multiple products or brands
Uses AI tools beyond basic prompts and actively looks for ways to automate and improve workflows

THE RECRUITMENT PROCESS

Apply - A simple form that helps us know who’s stepping into our world.
Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space
Text Task - A small real-world challenge so we can see how you approach problems in action.
Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together

FIXED SERVICE FEE

2,500 - 2,800 euros after taxes (depending on your skills, competencies, and experience).

PERKS & BENEFITS

Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness.
Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
A budget for your home office setup so you’re comfortable working how you like and where you like.
Strong company culture and a network of unique individuals that celebrate you.

ELIGIBILITY & LOCATION REQUIREMENTS

This role is 100% remote.

Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy.
(This doesn’t apply to part-time roles.)

Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Apply Now

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