Guest experience leader Work, Jobs in Romford, Gtl (with Salaries)

Centre Manager
Monkey Town Romford - 24 Indoor UK —Romford
- £35,609.60 - £41,225.60 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Employee discount
Quick apply
23h
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Supervisor (Experience Required)
Railway Hotel - HORNCHURCH —Hornchurch
- £200 - £400 a week
- Full-time
- Hotel
- Annual leave
- Employee discount
Quick apply
22h
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
Guest Experience Team Leader
The May Fair Hotel —London
- Full-time
- Hotel
- Front desk
- Training & development
- Referral programme
Quick apply
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Host Leader - Reception Supervisor
Point A Hotels —London
- £30,462 a year
- Weekend availability
- Hotel
- Continuous improvement
- Team management
- Annual leave
Quick apply
Office Experience Leader
Gensler —London
- Full-time
- Hospitality
- Management
- Customer service
Guest Experience Supervisor
Guest Experience —London
- Full-time
- English
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
6d
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Management
- Front desk
- Guest services
- Employee assistance programme
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Executive Engagement & Sales Associate
1440Sports —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Writing skills
Quick apply
Front of House Team Leader
The Old Bell —Sawbridgeworth
- £12.71 - £14.00 an hour
- Full-time
- Hospitality
- English
- In-person
Quick apply
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Animal Keeper (Zoo Keeper) - All Sections
Hemsly Conservation Centre —Sevenoaks
- £22,915.20 - £26,843.52 a year
- Part-time
- Maintenance
- In-person
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
14d
Front of House and Events Team Leader VA2803
Anabas —London
- £41,500 a year
- Full-time
- Front desk
- Communication skills
- Employee assistance programme
- Life insurance
Workplace Experience Coordinator
CBRE —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Assistant Guest Experience Manager
Hilton —London
- £30,000 - £31,262 a year
- Full-time
- Employee stock purchase plan
- Annual leave

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Centre Manager

Monkey Town Romford - 24 Indoor UK
Romford

Quick apply

Job details

Permanent | Full-time
£35,609.60 - £41,225.60 a year
23 hours ago

Benefits

Employee discount

Qualifications

Cost management
Accident and incident report completion
Fiscal management
Closing procedures
Premises locking and securing procedures
Complaint handling
Cost control
Lock and unlock routines
Health and safety inspection
Continuous improvement
Opening procedures
Safeguarding procedures
Ongoing financial performance monitoring
Customer interaction
Child safeguarding
Leadership
Incident log maintenance
Team motivation leadership

Full job description

Summary of the Role

As the Centre Manager, you are responsible for the safe, smooth, and successful operation of the playcentre. Your highest priority is ensuring the safety and wellbeing of all children and guests while delivering an outstanding experience based on fun, warmth, and professionalism. You will lead and motivate a high-performing team, maintain excellent operational standards, manage financial performance, and ensure full compliance with all Health & Safety and safeguarding requirements. You are accountable for meeting financial targets by driving revenue, controlling costs, and maximising the commercial potential of the centre through effective planning, team performance, and service delivery.

Key Responsibilities

1. Leadership & Operational Oversight

Lead the daily running of the centre, ensuring high standards of cleanliness, safety, and customer service across all areas.
Be a visible and supportive leader on the floor, guiding the team to deliver a brilliant guest experience.
Oversee opening and closing procedures, ensuring the site is safe, secure, and fully prepared for guests.
Submit daily End of Day reports, summarising operations, incidents, and any key issues or highlights.

2. Health & Safety Compliance

Take full responsibility for Health & Safety performance, ensuring compliance with all legal requirements and internal policies.
Ensure that daily, weekly, and monthly safety checks are completed and accurately recorded.
Report and address maintenance or safety concerns promptly.
Ensure all accidents, incidents, and safeguarding matters are recorded and managed appropriately.

3. Financial Management & Commercial Performance

Manage the centre’s P&L, driving income and controlling expenditure in line with budget targets.
Monitor departmental performance, identifying areas for efficiency and improvement.
Ensure consistent and accurate handling of bookings, payments, and customer records.

4. Customer Service & Experience

Always promote responsible fun and outstanding service throughout the centre.
Deal with customer queries, complaints, and escalations in a calm and professional manner.
Gather and act on customer feedback to improve service quality and satisfaction.
Ensure House Rules are respected, and that children play safely in appropriate areas for their age or size.

5. Team Leadership & Development

Recruit, train, and develop team members to maintain consistently high standards.
Foster a positive, inclusive, and fun workplace culture that reflects the company’s values.
Provide clear guidance, regular feedback, and day-to-day coaching to support team performance.

6. Activity & Event Support

Design and deliver parties, events, and activities to ensure they run safely and smoothly.
Provide cover for reception and café areas as needed, including customer check-in, phone enquiries, and light food service.

Key Skills & Experience

Proven leadership experience in a customer-facing, multi-functional environment.
Strong commercial awareness, with hands-on experience managing budgets and cost controls.
Solid understanding of Health & Safety legislation and risk management in public venues.
Well-organised with great attention to detail and follow-through.
Calm, confident, and professional when dealing with incidents or complaints.
Excellent communicator with the ability to lead, influence, and inspire others.
A proactive problem-solver with a drive for continual improvement.

Pay: £35,609.60-£41,225.60 per year

Benefits:

Employee discount

Work Location: In person

Quick apply

Refine Your Search

guest experience leader jobs in romford, gtl

Centre Manager

Guest Experience & Welcome Manager

Supervisor (Experience Required)

Reception Manager

Guest Experience Team Leader

Customer Service Manager

Customer Experience & Events Lead

Host Leader - Reception Supervisor

Office Experience Leader

Guest Experience Supervisor

Reception & Meetings Team Leader

Senior Corporate Receptionist

Executive Engagement & Sales Associate

Front of House Team Leader

Front Desk Manager – Corporate Guest Services

Animal Keeper (Zoo Keeper) - All Sections

Team Leader - 21 Soho Square

Front of House and Events Team Leader VA2803

Workplace Experience Coordinator

Assistant Guest Experience Manager

I want to receive the latest job alerts for guest experience leader in romford, gtl

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