Reservation specialist Work, Jobs in Romford, Gtl (with Salaries)

Reservations Specialist
Dorchester Collection —London
- £29,825.89 a year
- English
- Hotel
- Communication skills
- Referral programme
tour specialist
Tag Group —London
- Full-time
- Hybrid work
- Hotel
- Travel
- Employee assistance programme
- Employee discount
Reservations Clerk
Nuffield Health —Buckhurst Hill
- Full-time
- Computer literacy
- Communication skills
- Gym membership
1d
Reservations Specialist
Edwardian Hotels London —London
- Full-time
- Customer service
- Hotel
- Communication skills
- Referral programme
Quick apply
9d
Senior Executive Groups Booking
edyn —London
- Full-time
- Hospitality
- Hotel
- Mentoring
Quick apply
Administrative Assistant, Business Development - General & Administrative
StepStone Group —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Active Travel Consultant
Walkers' Britain & Europe —Wandsworth
- £31,000 - £36,000 a year
- Full-time
- Hybrid work
- Hospitality
- Hotel experience
- Annual leave
- Work from home
Quick apply
1d
Reservations Specialist - Arabic Speaking
Dorchester Collection —London
- £29,825.89 a year
- Weekend availability
- Customer service
- English
- Hotel
- Referral programme
Jules Verne - Touring Sales Specialist
DERTOUR UK —London
- From £28,000 a year
- Full-time
- Hybrid work
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Reservations Specialist - French Speaking
Dorchester Collection —London
- £29,825.89 a year
- English
- Hotel
- Communication skills
- Referral programme
Porter
Medirest —London
- £14.80 an hour
- Part-time
- Hotel
- Restaurant
- Employee discount
Linen Porter
Medirest —Dartford
- £12.92 an hour
- Full-time
- Hotel
- Restaurant
10d
Branding Operations Specialist, Monetization Product Operations
TikTok —London
- Data analysis skills
- Analysis skills
- Organisational skills
22h
Kitchen Porter
Medirest —London
- £14.80 an hour
- Part-time
- Hotel
- Front desk
- Cleaning
14d
Store Man
Medirest —London
- £14.80 an hour
- Part-time
- Hotel
- Front desk
- Cleaning
9d
General Manager - Club UK
Jonas Software —London
- Full-time
- Sales
- Engineering
- Business development
2d
Senior Director Commercial Services Premium Select Southern Europe and Northwest Africa
Marriott International, Inc —London
- Full-time
- Spanish
- English
- Hotel
2d
Hotel Receptionist
The Lensbury —Teddington
- £26,438 a year
- Full-time
- Microsoft Word
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
10d
Members' Receptionist
The Lensbury —Teddington
- £17,184 a year
- Part-time
- Bar
- Hotel
- Front desk
- Free parking
- Annual leave
Quick apply
10d
Director of Engineering
Collinson —London
- Hybrid work
- Hotel
- Team management
- APIs

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Reservations Specialist

Dorchester Collection -
London

Apply Now

Job details

Permanent
£29,825.89 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Referral programme

Qualifications

French
Customer service call handling
Guest relations
Inbound customer enquiry call handling
Arabic
English
Accommodation booking
Guest services telephone call handling
Italian
Communication skills

Full job description

Your future, our legacy

Hotel

Dorchester Collection

Division & Department

Corporate Office - Contact Centre

Job Title

Reservations Specialist

Contract Type

Permanent

Status

Full time

Position Overview

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions are vital to create lifelong memories.

What you'll get

As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive:

Annual salary of £29,825.89 plus monthly financial incentives
Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full-time employees
Complimentary stays with breakfast included in our Dorchester Collection hotels
50% off at bars and restaurants within all of our Dorchester Collection hotels
£750 refer a friend bonus scheme
World class development opportunities
Social events throughout the year
Season ticket loan and cycle to work scheme
Exclusive access to a discount platform featuring 1000s of retailers
Subsidised access to gyms, fitness classes and wellness experiences.
Competitive pension scheme

What you'll do

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below functions and requirements of our reservation specialists:

Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include process all bookings via telephone and email and follow up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
Prioritization is another key skill: our reservation specialists are multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholders expectations.
Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservation specialists is to bring the same values to life and to continue to create our legacy.

The operational hours of work are shift-based and may be subjected to change. These currently set as Monday to Sunday: 07:00 - 22:00

What you'll bring

All of our employees are ambassadors of our Vision, Values and culture. We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
English is the primary language used in our global contact centre. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of the French, Italian, or Arabic language, spoken and written, is preferred

Position location

Job Location

United Kingdom

Location

1 Knightsbridge, London SW1X 7LX

Apply Now

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