Call center manager Work, Jobs in Romford (with Salaries)

Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Kenyon International Call Centre (KICC) Manager
TrustFlight —St. Helier
- Weekend availability
- Spanish
- Travel
- Contracts
Quick apply
UK Sales Manager for Children's Online Courses (Remote)
Kodland —London
- £1,100 - £1,900 a month
- Weekend availability
- Remote
- Childcare
- Sales
- Customer service
Quick apply
8d
Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
12d
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Cold Caller Business Development Manager
DNA Payments —London
- Sales
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Principal Product Marketing Manager - Contact Centre/CCaaS
Sprinklr —London
- Full-time
- Sales
- Customer service
- Product management
- Annual leave
Cold Calling Team Director
iSpeedToLead —London
- Full-time
- Remote
- English
- Analysis skills
Quick apply
9d
Outbound Sales Manager
Zinc —London
- £62,000 - £76,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
Lead Generator - B2B Sales
SwiftSwitch —London
- Sales
- Customer service
- Gym membership
Quick apply
5d
Lead Generation and Telemarketing Apprentice
LSEC —London
- £17,990 - £18,586 a year
- University
- Annual leave
- Employee assistance programme
10d
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
Telesales Manager
Managed Technology Corporation —Larkfield
- Full-time
- Leadership
- Communication skills
Senior Director of Collector Relations, Europe
Fanatics Collectibles —London
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
Quick apply

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call center manager jobs near romford

Contact Centre Shift Manager (Full time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Full-time
£25,000 - £27,000 a year
2 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Maintenance
Shift management
Team management

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a full time position, 37.5 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

call center manager jobs in romford

Contact Centre Shift Manager (Full time)

Contact Centre Team Leader

Contact Centre Shift Manager (Part time)

Kenyon International Call Centre (KICC) Manager

UK Sales Manager for Children's Online Courses (Remote)

Customer Service Excellence – Contact Centre Consultant Manager

Sales Lead - Outbound Contact Centre

Cold Caller Business Development Manager

Principal Product Marketing Manager - Contact Centre/CCaaS

Cold Calling Team Director

Outbound Sales Manager

Lead Generator - B2B Sales

Lead Generation and Telemarketing Apprentice

Customer Success Manager

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

Sales Manager

Telesales Manager

Senior Director of Collector Relations, Europe

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