Solutions engineer Work, Jobs in Romford Rm1 (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
Junior Contracts Manager
THE WIGGETT GROUP —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
3d
Floorcare Engineer
Tennant UK Cleaning Solutions Ltd —Ilford
- £32,200 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
AI Solutions Engineer
HeadFirst B.V. —London
- £4,000 - £8,500 a month
- Full-time
- Hybrid work
- Bachelor's degree
- JavaScript
- AI
Quick apply
7d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
6d
Graduate Design Engineer
GKR Scaffolding LTD —London
- From £28,000 a year
- Full-time
- AutoCAD
- Engineering
- System design
Quick apply
4d
FRA Project Coordinator
ABCA Group Ltd —Enfield
- £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Field Installation Engineer
Verisure Services (UK) Limited —London
- £26,440 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Temporary FRA Project Coordinator
ABCA Group Ltd —Enfield
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Installation Engineer
Sureserve —Grays
- £32,287.56 - £55,000.00 a year
- Monday to Friday
- Annual leave
Quick apply
ITAM Engineer
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
Quick apply
Project Engineer
Canadian Solar SSES (UK) Ltd. —London
Quick apply
5d
GSI Solutions Engineer
TeamViewer Germany GmbH —London
- Remote
- APIs
- Communication skills
- Employee discount
Quick apply
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
10d
Solutions Engineer
Ruleguard —London
- £100,000 - £120,000 a year
- Full-time
- AI
- Communication skills
Quick apply
4d
Infrastructure Engineer
Uniserve (U K) Ltd —Upminster
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Referral programme
Quick apply
AI Engineer
Arvora ltd —Ilford
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Java
- SQL
- AWS
Quick apply
Apprentice Gas Engineer
Sureserve —Dartford
- £8.00 - £12.71 an hour
- Analysis skills
- Annual leave
Quick apply
Junior Support Engineer (London, UK)
Avolution —London
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
4d
Junior Financial Controller
Agilité Solutions —London
- £34,000 - £40,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- ERP systems
Quick apply
6d

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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Windows
Technical support
Project management
IT support
Project management methodology
Agile

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

solutions engineer jobs in romford rm1

IT Support Analyst – Client Services & Monitoring

Junior Contracts Manager

Floorcare Engineer

AI Solutions Engineer

2nd Line Support Technician

Graduate Design Engineer

FRA Project Coordinator

Field Installation Engineer

Temporary FRA Project Coordinator

Installation Engineer

ITAM Engineer

Project Engineer

GSI Solutions Engineer

Project Delivery Engineer

Solutions Engineer

Infrastructure Engineer

AI Engineer

Apprentice Gas Engineer

Junior Support Engineer (London, UK)

Junior Financial Controller

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