Full time Work, Jobs in Romford Rm4 (with Salaries)

Customer Service Advisor
THE WIGGETT GROUP —Brentwood
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Visa Documentation Agent
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
12h
Customer Service Assistant
Admiral Slots —Enfield
- £13.20 an hour
- Weekend availability
BMW Sales Executive
Sytner BMW Harold Wood —Harold Wood
- £20,000 a year
- Weekend availability
- Sales
- Employee discount
Managing Secretary
Bentley Golf Club —Brentwood
- £45,000 - £50,000 a year
- Weekend availability
- Supervising experience
- IT
- In-person
- Free parking
Quick apply
9d
Porter
Nuffield Health —Brentwood
- £25,545 a year
- Full-time
- Gym membership
6d
Apprenticeships Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time
Waterway Operative
Canal & River Trust —Enfield
- £25,115 - £29,115 a year
- Weekend availability
- Customer service
- IT
- Communication skills
14d
Office Administrator
Cartwright Jenson Group Ltd —London
- £38,000 - £42,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Employee discount
- Gym membership
Quick apply
9d
Management Trainee - Lakeside Kids
Schuh —Grays
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Receptionist
LAH Property Marketing —London
- £32,994 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
3d
Secretary
Servcorp —London
- £27,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hotel
Quick apply
3d
Sports Receptionist
The Hurlingham Club —Fulham
- From £32,770 a year
- Weekend availability
- Microsoft Outlook
- Accounting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10h
Life Story Officer
London Borough of Havering —Romford
- £39,276 - £42,771 a year
- Full-time
- Organisational skills
- IT
- Communication skills
13d
Retail Assistant
Iceland —Enfield
- £11.60 - £12.71 an hour
- Full-time
Shift Lead
B&Q —London
- £29,256 a year
- Part-time
- Employee assistance programme
- Employee discount
6d
Members' Lounge Assistant
Southbank Centre —London
- £33,592 a year
- Part-time
- Sales
- Customer service
- Annual leave
- Employee discount
3d
Administrator
Genting Casinos —London
- £32,000 a year
- Weekend availability
- IT
- Communication skills
- Employee assistance programme
Quick apply
5d
Administrator
Genting —London
- £32,000 a year
- Weekend availability
- IT
- Communication skills
- Employee assistance programme
Quick apply
5d
Supermarket shelf stacker
Fresh Valley Food Ltd —London
- Up to £12.75 an hour
- Full-time
- Merchandising
- English
- Supervising experience
Quick apply
1d

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Customer Service Advisor

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
1 day ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Customer service
English
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Location: Warley, Brentwood

Reports To: Team Leader

About us:

We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions Electrical, Fire, Security and Property Services.

Job Summary:

We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.

Key Responsibilities:

Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
Assess client needs and determine the appropriate appointment type and availability.
Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
Adhere to confidentiality and data protection policies to safeguard client information.
Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.

Experience & Skills

Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
Active listening skills to understand client needs and provide appropriate solutions.
Excellent organisational skills and attention to detail to accurately record and manage client information.
Empathy and patience to address client concerns and provide support in a compassionate manner.
Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.

Due to our remote location, you must be able to drive as there is not public transport to our offices

Free parking
On-site gym
On-site parking
Salary Sacrifice Pension Scheme – after 3 months of employment
23 days annual leave + bank holidays
Option to buy or sell up to 3 additional days of annual leave each calendar year
Birthday off – after 1 year of service
Group Life Insurance
Employee Assistance Programme (EAP)
Virtual GP appointments & Online Physiotherapy sessions
Ongoing training and development opportunities

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

full time jobs in romford rm4

Customer Service Advisor

Visa Documentation Agent

Customer Service Assistant

BMW Sales Executive

Managing Secretary

Porter

Apprenticeships Officer

Waterway Operative

Office Administrator

Management Trainee - Lakeside Kids

Receptionist

Secretary

Sports Receptionist

Life Story Officer

Retail Assistant

Shift Lead

Members' Lounge Assistant

Administrator

Administrator

Supermarket shelf stacker

I want to receive the latest job alerts for full time in romford rm4

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