Customer experience analyst Work, Jobs in Romsey, Ham (with Salaries)

Customer Data Insights Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Full-time
- Hybrid work
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
Product Analyst
Quilter —Southampton
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Registrations Analyst
Utilita Energy Limited —Valley Park
- £27,976 a year
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Operational Analyst
Roke —Romsey
- Full-time
- Bachelor's degree
- No degree
- Employee assistance programme
Operational Analyst
Roke Manor Research Limited —Romsey
- Bachelor's degree
- No degree
- Employee assistance programme
Business Analyst
Roke —Romsey
- Full-time
- Agile
Supply Chain Analyst (12 month FTC)
B&Q —Eastleigh
- £33,000 - £40,000 a year
- Part-time
- Hybrid work
- Merchandising
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
Gas Settlements Analyst
Utilita Energy Limited —Eastleigh
- £27,976 a year
- Microsoft Excel
- Travel
CSS Service Desk Engineer
Roke Manor Research Limited —Romsey
- Business
Security Advisor
Roke —Romsey
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Data Analyst Higher Apprenticeship
SSE —New Forest
- £26,239 - £37,000 a year
- Call to connect
- Computer Science
- Customer service
- Engineering
- Employee discount
7d
Supply Chain Manager
Roke —Romsey
- Full-time
- Microsoft Office
- Project management
- Continuous improvement
2d
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business
Project Manager
Roke —Romsey
- Full-time
- Time management
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Cyber Software Engineer
Roke Manor Research Limited —Romsey
- Linux
Data Engineer
Roke —Romsey
- Full-time
- Java
- AWS
- Python
1d
Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
8d
Supply Chain Manager
Roke Manor Research Limited —Romsey
- Microsoft Office
- Project management
- Continuous improvement
2d
Junior Data Analyst
Retail-FCL —Basingstoke
- From £24,784 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick apply
14d

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Customer Data Insights Analyst

B&Q -
Eastleigh

Apply Now

Job details

Full-time
Up to £50,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Jira
R
SQL
Confluence
Agile
Python

Full job description

Overview:

Permanent

Up to £ 50,000+ Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Customer Data Analystand you’ll be a big part of this.

Working within the Analytics and Data Science team, you’ll turn data into powerful insights that make a real impact. You’ll collaborate with a wide range of stakeholders to deepen our understanding of customers, helping to shape future strategy, enhance the customer experience, drive engagement and revenue, and improve business efficiency across B&Q and TradePoint.

What's the job?:

Help deliver the information provision for “The health of the customer”, including looking at contributions to growth, cohort analysis, churn rates.
Working within a matrix structure with other analysts, delivering a wide range of analytical products and projects, focusing on customer behaviour.
Deliver PIRs related to the B&Q Loyalty schemes (Club & TradePoint) and CRM activities: identifying opportunities and making informed recommendations.
Create forecasting and measure campaign performance across Marketing channels; true incrementality, ROI and contribution to owned exclusive brand mix.
Support on deep-dives and incremental analysis into performance to generate actionable insights.
Be an active member of the wider data community across the group, engaging with the group data team and other banners across the group.
Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments.
Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information.
Alongside the Analytics Manager, help build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges.

What we need::

Strong SQL skills, with experience in Python and/or R
Experience working in Agile, matrix environments, collaborating across teams and adapting to change
Hands-on experience with cloud data platforms (e.g. Databricks, Snowflake, BigQuery) to analyse large, complex datasets
Proven experience in marketing campaign design and analysis, using customer data to optimise journeys, retention, and loyalty
Solid grounding in statistical analysis (e.g. hypothesis testing, confidence intervals, p-values)
High attention to detail, with a focus on data accuracy, validation, and quality
Strong understanding of data governance and data quality best practices
Interest in customer behavioural analysis and omnichannel personalisation
Experience using Jira and Confluence for workload management and documentation

What's in it for me?:

As well as a competitive salary, our benefits package includes:

Award-winning pension scheme
Bonus
ShareSave options
6.6 weeks holiday
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits
…and much more.

We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK.

Equality and Inclusion

We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Find out more about us, including the benefits we offer and our community, sustainability, and inclusion projects at bandqcareers.com.

If you require any additional support or adjustments to help you make an application, please contact us at:

[email protected]
[email protected]

Apply Now

Refine Your Search

customer experience analyst jobs in romsey, ham

Customer Data Insights Analyst

Product Analyst

Registrations Analyst

Operational Analyst

Operational Analyst

Business Analyst

Supply Chain Analyst (12 month FTC)

Gas Settlements Analyst

CSS Service Desk Engineer

Security Advisor

Data Analyst Higher Apprenticeship

Supply Chain Manager

CSS Service Desk Engineer

Project Manager

Support Analyst - Application Support

Cyber Software Engineer

Data Engineer

Call Quality Analyst

Supply Chain Manager

Junior Data Analyst

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We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK.

Equality and Inclusion

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customer experience analyst jobs in romsey, ham

I want to receive the latest job alerts for customer experience analyst in romsey, ham

Related Searches

Explore jobs in more locations

We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK. Equality and Inclusion

We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK.

Equality and Inclusion