It service manager Work, Jobs in Ropley, Ham (with Salaries)

IT Support Engineer
White and Company PLC —Winchester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
17h
Data Analysis and Insight Lead
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
13d
Senior Service Manager
STRATEGIC UNITY —Southampton
- £46,000 - £51,000 a year
- Full-time
- PMP
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Information Analyst
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
1d
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
7d
IT Project Manager
Hampshire County Council —Winchester
- £40,643 - £63,080 a year
- Hybrid work
- Project management
2d
Project Manager
University of Portsmouth —Portsmouth
- £41,064 - £44,746 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
13d
Manager Service Delivery
DXC Technology —Farnborough
- Full-time
- Supervising experience
- Bachelor's degree
- No degree
13d
Principal Senior Technical Architect - IT Platforms
QinetiQ —Farnborough
- £71,100 - £79,000 a year
- Full-time
- Travel
- IT
- Employee discount
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
13d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Senior Project Manager
University of Portsmouth —Portsmouth
- £46,049 - £56,535 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
9d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Network Engineer
QinetiQ —Portsmouth
- £51,975 - £57,700 a year
- Full-time
- Engineering
- Computer networking
- IT
- Employee discount
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Software Test Engineer
Roke —Romsey
- Full-time
- System design
- Java
- Analysis skills
Identity & Access Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Annual leave
- Employee assistance programme
17h
Senior Principal Engineering Lead
QinetiQ —Farnborough
- £86,400 - £96,000 a year
- Full-time
- Engineering
- Leadership
- Employee discount
Senior Programme Manager
QinetiQ —Farnborough
- £75,150 - £83,500 a year
- Full-time
- Employee discount
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
2d

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it service manager jobs near ropley, ham

IT Support Engineer

White and Company PLC -
Winchester

Quick apply

Job details

Graduate | Full-time | Apprenticeship | Fixed term contract
£28,000 - £35,000 a year
17 hours ago

Benefits

Free parking
Free flu jabs
Company pension
Bereavement leave
On-site parking

Qualifications

Driving Licence
Operating systems
Customer service
Engineering
Microsoft Office
IT support
Data entry
Organisational skills
IT
A Level
Time management

Full job description

Recruitment Profile

Job Title: IT Support Engineer – 1st & 2nd Line Support

About the Job

This support role will be responsible for a supporting & maintaining the daily operation of our digital networks and assets. Providing 1st and 2nd Line support to end users and other colleagues, ensuring the availability, resilience and recoverability of network services.

The IT Support Engineer will work closely with the Senior IT Team to provide excellent customer support, ensuring timely resolutions to support requests and escalate support, where required.

The role will also involve assisting in investigating, designing, trialling, and implementing new technologies for efficiency, performance and outcomes that benefit both people and the business, in line with organisation requirements.

About YouBehaviours and Values

· Works in a way that complies with legislation and organisational policies and procedures on health, safety and risk management.

· Understanding of the commitment to equality of opportunity and good working relationships

· Communicate using plain language when carrying out duties.

· Challenge constructively and accepts constructive challenge from others.

· Shares knowledge, information and best practices

· Positive and flexible approach to work with an ability to cope with uncertainty and adapt whilst working in busy environment.

· Promote change and improvements.

· Acts within the limits of own competence and authority at all times and honestly represents own expertise and abilities to others.

· Undertake a DBS check in order to secure a position within the organisation.

Skills and Abilities

· Good communicator with people at all skill levels, adapting to audience when required, with excellent writing and data entry skills.

· Delivers clear information and instructions to other staff and users.

· Able to maintain confidentiality and trust.

· Manage staff expectations, is persuasive and able to negotiate.

· Excellent time management and organisational skills and ability to prioritise own work effectively.

· Work calmly under pressure in a busy environment, capable of multitasking and adapting workload to changing priorities.

· Is an enthusiastic, effective and valued team player.

· Hold a full UK drivers’ licence with no convictions or offences and be able to travel to other offices when required.

Experience and Knowledge

· Knowledge of PC hardware and operating systems, including installation, support and troubleshooting

· Knowledge of PC peripherals, including installation, support and troubleshooting

· Experienced in supporting substantial numbers of users and working as part of a professional support team.

· Experience in a role requiring customer contact.

· Has experience of providing advise to user on system function and best practices.

· Experience of following documented procedures

· Comprehensive knowledge of Microsoft Office applications and MS 365 environment

· Demonstrable knowledge of keeping managers and stakeholders updated of the status of large and complex change or update projects via formal and informal communications.

Qualifications and Training

· Educated to A-Level standard or above and/or have a first degree in a science/engineering discipline.

· Strong customer service skills gained in dealing with a broad range of users of a service, not necessarily within IT.

· Technical knowledge of IT hardware, operating systems and end-user productivity tools

· Maintain up to date knowledge of technical hardware and software used within the organisation.

· Familiarity with online technical and support resources

Functional Responsibilities

· Provide a proficient IT support service to our staff in the offices of White and Company and associated subsidiaries of the Whitport Group

· Provide local and remote support for all hardware, software and network faults.

· Escalate any incidents that cannot be resolved to the relevant team member, and to continue to assist in the resolution.

· Investigate and manage problems with end user devices, software, systems, local server room and communication technologies.

· Carry out service requests, and maintenance work packages and tasks to ensure the reliability of IT services to end users.

· Responsible in the installation and configuration of end user equipment, systems, software and communication systems across the organisation

· Responsibility for patch management and anti-virus on desktop and mobile devices

· Support the development, testing and implementation of IT systems across the organisation.

· Participate in the auditing of hardware and software and maintaining up to date asset registers.

· Assist users in making more affective use of desktop systems, products and services by providing IT training, and highlight any further training requirements to the Senior IT Team

· To manage own workload and use own time effectively and productively.

· To carry out other duties as may be reasonably required by the Senior IT Team and SLT

Benefits Information

What’s great about this post?

This is an excellent opportunity to join a busy and fast paced team where you will get to work with a diverse group of people and across many different systems.

We are looking for an organised and flexible IT Engineer, capable of using their own skills and expertise to work effectively on your own, under pressure of deadlines & be able to prioritise your own workload.

You will be self-motivated with excellent attention to detail, a natural ability to plan ahead, be keen to apply and grow your excellent troubleshooting skills and be able to communicate effectively with individuals at all levels.

Terms and Conditions

Salary

£28K - £35K depending on qualification and experience

Hours of Work

Monday to Friday, 8:00am to 5:00pm

Full Time, Permanent Role

(after successful probation period)

Leave and Bank Holidays

20 days holiday per year plus bank holidays

Pension

Pension available to all employees

Pay: £28,000.00-£35,000.00 per year

Benefits:

Bereavement leave
Company pension
Free flu jabs
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it service manager jobs in ropley, ham

IT Support Engineer

Data Analysis and Insight Lead

Senior Service Manager

Information Analyst

Helpdesk Manager

IT Project Manager

Project Manager

Manager Service Delivery

Principal Senior Technical Architect - IT Platforms

Service Desk Ops Manager

Head of Service Desks - Reading, UK

Senior Project Manager

Network Engineer

Network Engineer

Head of Projects - Reading, UK

Software Test Engineer

Identity & Access Specialist

Senior Principal Engineering Lead

Senior Programme Manager

IT Support Technician

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