Grants manager Work, Jobs in Rosedale, Hrt (with Salaries)

Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager - London
The Duke of Edinburgh's Award —London
- £40,210 - £47,306 a year
- Remote
- Analysis skills
- Project management
- IT
- Annual leave
- Employee assistance programme
Quick apply
5d
Research and Education Grants Manager (Fixed term maternity cover)
Greenwich Hospital —London
- £45,000 - £50,000 a year
- Microsoft Office
- IT
- Communication skills
9d
Finance & Grants Manager (12 Months - Maternity Cover)
Muscular Dystrophy UK —London
- £40,000 - £43,000 a year
- Hybrid work
- Employee assistance programme
- Life insurance
9d
Commissioning Manager
Luton Borough Council —Luton
- £47,181 - £50,269 a year
- Remote
- Data analysis skills
- Project management
- Relocation assistance
- Annual leave
10d
Program Manager
LSEG (London Stock Exchange Group) —London
- Full-time
- Microsoft Office
- Business development
- Analysis skills
9d
Project Manager
LSEG (London Stock Exchange Group) —London
- Full-time
- Financial services
- Communication skills
8d
Strategy & Operations Senior Manager
Ripple —London
- Full-time
- Presentation skills
- Communication skills
Quick apply
9d
Volunteer Coordinator
Luton Borough Council —Luton
- £36,363 - £39,152 a year
- Weekend availability
- Remote
- Communication skills
- Relocation assistance
- Annual leave
4d
Project & Implementation Manager
Lantum —London
- Full-time
- Hybrid work
- Employee discount
Quick apply
Manager, Customer Success
LSEG (London Stock Exchange Group) —London
- Full-time
- Organisational skills
- Leadership
2d
Research & Innovation Programme Manager
Hesta Health —London
- £40,000 - £50,000 a year
- Temporary
- Hybrid work
- Supervising experience
- Project management
- Bachelor's degree
- Flexible schedule
Quick apply
Growth Relations Manager - Liquidity
MLabs —London
- £150,000 - £180,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- English
- Analysis skills
- Organisational skills
Best Start in Life Implementation Lead
Luton Borough Council —Luton
- £50,269 - £53,460 a year
- Remote
- Analysis skills
- No degree
- Travel
- Relocation assistance
- Annual leave
12d
Associate Product Manager
Full Fact —London
- £32,000 - £40,000 a year
- Part-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Data analysis skills
- Employee assistance programme
Quick apply
5d
Local Services Manager
AlzheimersSociety —London
- £39,866 - £44,295 a year
- Remote
- Presentation skills
- Travel
- Leadership
9d
Senior Manager, Business Operations and Management
LSEG (London Stock Exchange Group) —London
- Full-time
- Analysis skills
- Continuous improvement
Community Wealth Building Manager
Luton Borough Council —Luton
- £50,269 - £53,460 a year
- Remote
- Relocation assistance
- Annual leave
1d
Business Transformation & Innovation Manager
Keolis Amey Docklands 2025 Limited —London
- £85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
- Employee discount
3d

I want to receive the latest job alerts for grants manager in rosedale, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Manager

SURI -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Private medical insurance
Paid volunteer time
Flexible schedule

Qualifications

Management
Logistics
Zendesk
Organisational skills
Customer support
AI
Communication skills

Full job description

Hello, we’re SURI. We're on a mission to radically transform oral care with beautiful everyday essentials designed for life. Championing high performance and future-focussed design, our award-winning sonic toothbrush transforms an uninspiring chore into an enjoyable daily ritual.

We seek to continually push the boundaries of what is possible and invite honest conversation on our collective journey.

Since launching our sonic toothbrush in 2022, we’ve delighted over 500k customers across the UK, Europe and US. In doing so, SURI has risen to become the highest-rated electric toothbrush on Trustpilot, while achieving B-Corp certification and securing listings in major US and UK retailers. As well as garnering widespread media attention, SURI has also picked up numerous prestigious industry awards including The Grocer Startup of the Year, Red Dot Design Award, and the Marie Claire Sustainability Award.

Why this role matters

At SURI, we're building more than toothbrushes — we're building a movement for better oral care and a more sustainable future. Our customers are at the heart of that journey, and every interaction is a chance to strengthen trust, spark advocacy, and grow a community that reflects our mission.

We're looking for an experienced Customer Experience Manager to join our team. Reporting to the CX Lead, you'll be her right hand — stepping up to lead the function independently when needed, and acting as the bridge between our customers, our CX team, and the wider business. You'll own meaningful CX projects — automation, reporting, tooling, and cross-functional collaboration — helping us scale intelligently and delight customers at every step.

What you'll do

Lead the function when it counts

Deputise for the CX Lead, running the function with confidence and independence
Make sound judgement calls, bringing solutions rather than problems
Keep the team and wider business informed proactively

Insights & reporting

Spot recurring questions, pain points, and opportunities across socials, inbox, and reviews
Own and deliver monthly CX reports with clear, actionable recommendations
Monitor sentiment and provide early warning signals for product, process, or reputation issues
Keep pace with industry trends, performing regular competitor benchmarking to ensure that SURI stays ahead and best of class in terms of CX.

CX projects & automation

Lead projects to improve tools and workflows — automation pilots, macros, FAQ refreshes — from brief to delivery
Own the rollout of new CX tools including testing, documentation, and embedding with the team
Keep FAQs, help content, and macros clear, accurate, and up to date
Identify and implement ways to reduce repetitive work and make support faster and more seamless for customers
Review AI-assisted work and tooling to ensure output is accurate, contextualised, and fit for purpose before it is shared or escalated

Customer logistics comms

Own customer-facing comms when stock or logistics impact CX — out of stock updates, backorders, replacements
Coordinate with Ops to ensure messaging is timely, accurate, and aligned with customer expectations

Cross-functional collaboration

Share customer insight with other departments to drive improvements and engagement
Collaborate with Ops on returns, warranty, and logistics projects that affect customer experience
Champion the voice of the customer in cross-functional planning and reviews
Work effectively with outsourced CX partners and BPOs, maintaining quality and alignment

What's not in scope:

Direct people management of CX agents.

Requirements

Experience & skills

4–6 years in a customer experience role, with meaningful time in a scaling DTC or ecommerce business where processes were being built rather than inherited
Proven ability to lead a function independently as a deputy or senior individual contributor
Excellent written communication skills, with the ability to adapt tone across different platforms and audiences
Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk
Skilled at turning customer insights into clear, well-contextualised reports with actionable recommendations
Strong organisational skills, able to manage multiple projects without losing quality
Analytical mindset with the ability to track and interpret CX metrics including CSAT, response time, sentiment, and review volume
Experience working with outsourced CX partners or BPOs
Experience engaging customers on review platforms
Experience implementing automation and AI tooling

Mindset & approach

Customer-obsessed, with a genuine passion for building trust and advocacy
Proactive and ownership-driven — closes the loop without being asked
Comfortable making judgement calls independently in a lean, fast-moving team
Detail-oriented but able to see the bigger picture and connect insights across channels
Clear and timely communicator — keeps the right people informed
Excited about sustainability and motivated by SURI's mission to change oral care for the better

Reports to: CX Lead

Benefits

25 days annual leave, plus bank holidays and an additional day for your birthday
Flexible working hours
Hybrid working - up to 2 days working from home each week
Bupa Healthcare and Dental Packages
Income Protection and Life Assurance
1 Charity Day per year
Central London offices- based in London Bridge; a stone’s throw from Borough Market
4x “Work from Anywhere” weeks, with no requirement to be in the office those weeks
Access to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staff
Monthly social events, organised by different team members
5x free toothbrushes every year
£1000 personal development budget each year, per employee
Fantastic career opportunities; with the chance to grow as SURI does
Summer Fridays; 2pm finish across Fridays in July and August
Fresh fruit and snack orders every week
Cycle to Work scheme, and Electric Bike Cycle to Work scheme
Regular product swaps with other fantastic companies

At SURI, we value diversity and welcome applicants from all backgrounds. We look for team members who will positively contribute to our dynamic, passionate culture and believe that an inclusive and diverse work environment is one in which we all thrive.

Please let us know if you require any reasonable adjustments to be made for the recruitment process.

Quick apply

Refine Your Search

grants manager jobs in rosedale, hrt

Customer Experience Manager

Operations Manager - London

Research and Education Grants Manager (Fixed term maternity cover)

Finance & Grants Manager (12 Months - Maternity Cover)

Commissioning Manager

Program Manager

Project Manager

Strategy & Operations Senior Manager

Volunteer Coordinator

Project & Implementation Manager

Manager, Customer Success

Research & Innovation Programme Manager

Growth Relations Manager - Liquidity

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

Best Start in Life Implementation Lead

Associate Product Manager

Local Services Manager

Senior Manager, Business Operations and Management

Community Wealth Building Manager

Business Transformation & Innovation Manager

I want to receive the latest job alerts for grants manager in rosedale, hrt

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected