Customer service team lead Work, Jobs in Rossendale, Lan (with Salaries)

Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Customer Services Team Leader
Aire Valley Consultancy Limited —Shipley
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
5d
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
5d
Customer Service Team Leader
Flutter Entertainment —Huddersfield
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
Customer Experience People Lead - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Leadership
Telesales Team Leader
Interior Goods Direct Ltd —Huddersfield
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Team Leader
Card Factory —Birchwood
- £13 an hour
- Leadership
Customer Planning & Demand Lead
Science in Sport Group —Blackburn
- Up to £50,000 a year
- Doctoral degree
- Analysis skills
- Organisational skills
- Employee discount
4d
People & Service Team Leader
River Island —Halifax
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Management
- Leadership
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Team Leader - Central Support
VPS —Chadderton
- £33,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Referral programme
Quick apply
Lead Facilities Officer - 3 months temp
Incommunities —Bradford
- £29,978 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Telesales Team Manager
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
4d

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Customer Service Team Leader

Panaz Ltd -
Burnley

Apply Now

Job details

Full-time

Benefits

Referral programme
Sick pay

Qualifications

CRM software
Contracts
Leadership

Full job description

Role Overview

Panaz, a global leader in high-performance contract fabrics are seeking an experienced Customer Experience Team Leader to own and continuously improve the customer journey across pre- and post-sales touchpoints. Reporting to the Head of Customer Experience, this role will suit a proactive people-leader who excels at driving team performance, delivering exceptional customer service and working cross-functionally to resolve complex enquiries.

This is a hands-on leadership role combining team management, process improvement and day-to-day customer care. The successful candidate will coach and develop a small team of customer service advisors, manage workload and service standards, and act as an escalation point for high-priority customer issues.

If you are customer-focused, organised and motivated to improve service delivery in a growing, design-led manufacturer, we encourage you to apply via our careers website at https://careers.panazcareers.com/.

Why Panaz? – Culture, Benefits & Growth

We offer a supportive, inclusive workplace where people can develop and thrive. Key benefits include:

Salary – competitive and depending on experience
Working hours – 37.5 hours per week
33 days holiday – including bank holidays and paid Christmas closure
Inclusive team culture – accessible facilities, team events and volunteering opportunities
Recruitment referral bonus - Receive £250 for recommending successful new team members
Training & development – ongoing support for career progression
️ Company sick pay – after 1 year of service
️ Giving something back - We actively support local organisations and community projects, supporting charities including The Furniture Makers’ Charity

Key Responsibilities

Team Leadership & Performance:

Lead, coach and develop a team of customer service advisors to deliver consistently high service standards and achieve team KPIs.
Manage team scheduling, capacity and workload to ensure timely responses across email, phone and CRM channels.
Conduct regular 1:1s, performance reviews and training sessions to support continuous improvement and career development.
Identify opportunities to simplify processes, reduce friction and improve customer satisfaction across the customer lifecycle.
Produce regular reports on team performance, customer feedback and trends, and use insight to drive change.

Experience & Qualifications

Proven experience in a Team Leader role, with the ability to lead, motivate, and develop a team.
Familiarity with CRM systems and reporting tools.
Experience in dealing with complex customer issues, and being the first point of escalation contact.
Experience within contract textiles is desirable but not essential.
Proven ability to build high-performing teams.
Comfortable working in a fast-paced environment and adapting to changing priorities. You analyse problems, propose improvements and support implementation.

Recruitment Fraud Alert

We never request payments or sensitive personal information at any stage of the recruitment process. All official job opportunities are advertised on our careers platform. https://careers.panazcareers.com/
If you encounter any suspicious activity or communications, please contact our HR team for verification and report the incident to the relevant authorities. We prioritise the safety and integrity of all applicants.

Apply Now

Refine Your Search

customer service team lead jobs in rossendale, lan

Customer Service Team Leader

Customer Success Team Leader - Mercedes Benz

Customer Services Team Leader

Sales & Loyalty Team Leader

Customer Onboarding Team Leader

Customer Service Team Leader

Customer Service Team Leader - 12 Month Fixed Term Contract

Customer Experience People Lead - Melio

Telesales Team Leader

Contact Centre Team Leader

Team Leader

Customer Planning & Demand Lead

People & Service Team Leader

Customer Services Team Leader

Customer Service Team Manager

Team Leader

Lead Supervisor

Team Leader - Central Support

Lead Facilities Officer - 3 months temp

Telesales Team Manager

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