Customer services team leader Work, Jobs in Rossendale, Lan (with Salaries)

Customer Services Team Leader
Aire Valley Consultancy Limited —Shipley
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
1d
Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Customer Service Team Leader
William Hill —Todmorden
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
6d
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Card Factory —Bolton
- £13 an hour
- Leadership
7d
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
11h
Contact Centre Team Manager
First Choice Homes Oldham —Oldham
- £42,795 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Team Leader
The Foundry Blackburn —Blackburn
- Up to £13.48 an hour
- Part-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
7h
Supply Point Data- Team Lead (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
Team Leader
REFY BEAUTY —Manchester
- Weekend availability
- Sales
- Merchandising
- Employee discount
Team Leader - Central Support
VPS —Chadderton
- £33,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Referral programme
Quick apply
Customer Service Team Leader
Flutter Entertainment —Huddersfield
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Experience People Lead - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Leadership
Sales Enablement Lead, GB Diagnostic Imaging
Synapse Medical UK —Manchester
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Sales Lead Co-ordinator
JLA —Sowerby Bridge
- £26,788 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
7d
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
14d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply

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Customer Services Team Leader

Aire Valley Consultancy Limited
Shipley

Quick apply

Job details

Permanent | Full-time
£33,000 - £38,000 a year
1 day ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Canteen
Company events
Private medical insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
English
Supervising experience

Full job description

About Switch2

At Switch2, we’re helping customers and communities transition to more sustainable living through smart heat and energy solutions. As a trusted partner in the UK’s journey to net zero, we operate at the heart of the low-carbon transition — and our Customer Operations team plays a key role in delivering that experience every day.

The Opportunity

We’re looking for a Customer Services Team Leader to lead and inspire a team delivering exceptional service across our customer base.

This role goes beyond day-to-day management. You’ll play a key part in shaping the customer experience, driving team performance, and improving how we deliver service. You’ll bring together strong people leadership with operational control and a focus on continuous improvement, helping to reduce avoidable contact and create better outcomes for both customers and the business.

What You’ll Be Responsible For

Leading and developing the team

You will lead, coach and develop a team of Customer Service Representatives, supporting them to deliver consistently high standards of service. This includes regular one-to-ones, ongoing coaching, and creating a culture of ownership and accountability. You will also support recruitment, onboarding and development, while maintaining a strong focus on team engagement and wellbeing.

Delivering a high-quality customer experience

You will ensure all customer interactions across phone, email, webchat and social media are handled professionally and efficiently, with a focus on first-time resolution. You’ll act as an escalation point for more complex or sensitive issues, including complaints, and ensure these are managed in line with policy and expectations. A key part of the role is identifying where the customer experience can be improved and taking action to drive those changes.

Driving operational performance

You will manage team workloads, priorities and queues to ensure KPIs and SLAs are met. Using performance data, you’ll identify trends in contact, understand root causes and take proactive action to improve performance. This includes monitoring productivity, quality and customer satisfaction, and ensuring work is completed accurately and on time.

Supporting continuous improvement

You will use insight from customer contact, complaints and performance data to identify opportunities to reduce demand and improve efficiency. This may include improving processes, refining customer communications, and supporting the introduction of new systems or ways of working. You’ll also play a role in promoting digital and self-serve options to customers.

Working collaboratively across the business

You will work closely with teams such as Billing, Engineering and Account Management to ensure customers receive a seamless service. Acting as a link between frontline operations and the wider business, you will help ensure issues are resolved effectively and improvements are implemented where needed.

Providing operational support as needed

As a hands-on leader, you will step in to support the team during peak periods or when required, maintaining service levels in a fast-paced and changing environment.

What We’re Looking For

Skills and experience

Strong experience in a customer service environment, ideally within a contact centre
Previous experience leading, coaching or supporting a team
Experience managing performance against KPIs and service levels
Ability to use data and insight to inform decisions and drive improvement
Experience handling escalations and customer complaints

Behaviours

A strong people leader who enjoys developing others
A genuine focus on delivering a great customer experience
Proactive and solutions-focused, with the ability to identify and resolve issues
Confident communicator with the ability to influence others
Well organised and able to manage competing priorities
Collaborative and team-oriented

Qualifications

GCSE (or equivalent) essential

Relevant customer service or leadership qualifications are desirable

Why Join Us

This is an opportunity to be part of a business that is making a real difference in supporting the UK’s sustainability goals. You’ll have the chance to shape how customer service is delivered, not just manage it day-to-day. We offer a supportive, collaborative working environment, with opportunities for development and progression.

Pay: £33,000.00-£38,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay
Work from home

Work Location: Hybrid remote in Shipley BD17 7EZ

Quick apply

Refine Your Search

customer services team leader jobs in rossendale, lan

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