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Job Title: Student Experience Officer
Posting Start Date: 09/07/2026
Job Id: 2826
School/Department: Electrical & Electronic Engineering
Work Arrangement: Full Time (Hybrid)
Contract Type: Fixed-term
Salary per annum (£): 27,319.00-33,951.00
Closing Date: 23/07/2026
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The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.
We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
Overview
You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to ‘the student voice’ (via student-staff committees, NSS, TellUS) to enhance the student journey from induction to graduation.
You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation. You will support the annual schedule of key activities and lead developments to improve the student experience and you will collaborate with a range of people from a diverse set of backgrounds.
We are looking to appoint a supportive, people-focussed and motivated individual who is committed to driving improvements to our student experience. The ideal candidate will be able to build effective relationships as they collaborate with staff and students, and work flexibly to support the activities of the team. They will also have excellent communication skills to respond clearly and effectively to enquiries raised by students, external stakeholders and staff, and experience of working with complex regulatory requirements.
Main duties and responsibilities
Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with the Student-Staff Committee and formal feedback mechanisms such as NSS and TellUS.
Produce student-facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required.
Monitor student attendance, engagement and progression, implementing and maintaining processes which comply with University policy and immigration requirements.
Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community building activities.
Work effectively to support changes to a students registration status as they progress through their programme of study.
Support committees and working groups which may include taking minutes and producing draft agendas.
Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods.
Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.
Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
Carry out other duties, commensurate with the grade and remit of the post.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Criteria
Essential or desirable
Stage(s) assessed at
Educated to A Level standard (or equivalent experience)
Essential
Application
Excellent interpersonal and customer service skills with significant experience of responding effectively to complex queries
Essential
Interview / Application
Significant experience working with complex policy and regulatory frameworks
Essential
Interview / Application
Experience of dealing sensitively with students and staff from a wide variety of cultures and backgrounds
Essential
Interview / Application
Proven ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks
Essential
Interview / Application / Test
Proven ability to manage sensitive and confidential information appropriately
Essential
Interview / Application / Test
Excellent event organisation skills, with the ability to manage events and meetings targeting internal and external stakeholders
Essential
Interview / Application
Understanding of University of Sheffield services and processes
Desirable
Interview / Application
Further Information
Grade
5
Salary
£27,319-£31,236, with potential to progress to £33,951 through sustained excellent contribution
Work arrangement
Full-time
Duration
Fixed term for 12 months
Line manager
Student Experience Manager
Direct reports
n/a
Our website
https://sheffield.ac.uk/eee
For informal enquiries about this job contact Catherine Harris, Student Experience Manager, via email at
[email protected]
Next steps in the recruitment process
It is anticipated that the selection process will take place in early August. This will consist of an interview and written test. We plan to let candidates know if they have progressed to the selection stage on the week commencing 20th July. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact
[email protected].
Our vision and strategic plan
We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision ().
What we offer
A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
Flexible working opportunities, including hybrid working for some roles.
Generous pension scheme.
A wide range of discounts and rewards on shopping, eating out and travel.
A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
Recognition Awards to reward staff who go above and beyond in their role.
A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.
A range of generous family-friendly policies
paid time off for parenting and caring emergencies
access to menopause support in the workplace
paid time off and support for fertility treatment
and more
We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.
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