Head of customer experience Work, Jobs in Rotherham, Syk (with Salaries)

Head of Landside & Customer Experience
Doncaster City Council —Sheffield
- £72,379 - £78,160 a year
- Full-time
- Analysis skills
- Driving
- IT
- Relocation assistance
- Annual leave
Head of B2C Sales
UniHomes —Sheffield
- £50,000 - £75,000 a year
- Weekend availability
- Management
- Salesforce
- Leadership
- Employee discount
- Referral programme
Quick apply
Sales Admin
BM Architectural —Sheffield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Marketing Manager
Bluetree Group —Rotherham
- £40,000 - £48,000 a year
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Sales Advisor
Fortus UK —Goldthorpe
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
Quick apply
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
11d
Head of Retail
BARNSLEY HOSPICE —Barnsley
- £51,150 a year
- Full-time
- Sales
- Travel
- Hospice
- Free parking
Quick apply
2d
Head of Regeneration
Rotherham Metropolitan Borough Council —Rotherham
- £75,585 - £80,726 a year
- Full-time
- Communication skills
- Negotiation
4d
Marketing Events & Partner Support Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
11d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
2d
Operations & Office Coordinator - Part Time
Triumph AV —Newark-on-Trent
- £14.35 - £16.41 an hour
- Part-time
- English
- Hotel
- QuickBooks
- Free parking
Quick apply
9d
Customer Relations Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Full-time
- Customer service
- Computer skills
- Phone etiquette
- Free parking
- Annual leave
2d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Customer Experience Lead - Customer Intelligence
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Temporary
- IT
8d
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Assistant Manager
Admiral Slots —Rotherham
- £28,875 a year
- Weekend availability
- Customer service
- Annual leave
Quick apply
Operations Support Officer
University of Sheffield —Sheffield
- £27,319 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Service Manager, MASH
Rotherham Metropolitan Borough Council —Rotherham
- £66,284 - £70,785 a year
- Full-time
- Leadership
2d
Talent Acquisition Partner
Butternut Box —Worksop
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Business Support Administrator
Exemplar Health Care Services Limited —Sheffield
- £26,436.80 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Annual leave
2d

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head of customer experience jobs near rotherham, syk

Head of Landside & Customer Experience

Doncaster City Council -
Sheffield

Apply Now

Job details

Full-time
£72,379 - £78,160 a year

Benefits

Relocation assistance
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Analysis skills
Driving
IT

Full job description

Head of Landside & Customer Experience

location_on

Doncaster Sheffield Airport

05/07/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

Grade SMG, £72,379 - £78,160 (pay award pending)

Contractual hours

Basis

Full time

Region

Doncaster

Job category/type

Management, Transport/Traffic

Date posted

18/06/2026

Job reference

REQ23328

Job description

Based at: Doncaster Sheffield Airport

Salary details: Grade SMG, £72,379 - £78,160 (pay award pending)

Contract Type: Permanent, Full Time

Hours: 37 hours per week

Flexible working arrangements: Flexible working requests will be considered.

Closing date: 5th July 2026

Doncaster Sheffield Airport is preparing to relaunch, and we are seeking visionary leader to part of the leadership team who shape and grow the airport for the future.

This is an opportunity to be part of shaping the strategic direction of one of the UK’s most promising regional airports. As part of our leadership team. You will play a pivotal role in building a modern, resilient, and sustainable aviation hub that serves the regions and sets new standards for environmental responsibility.

We’re looking for bold thinkers, collaborative strategists, and purpose-driven professionals ready to lead with integrity and ambition. From customer excellence to commercial innovation, your leadership will help define the airport’s future and establish a lasting legacy.

About the Role

The Head of Landside & Customer Experience will be responsible for developing leading and delivering all landside operations and the end-to-end customer experience strategy at Doncaster Sheffield Airport. The role will ensure a safe, efficient, and commercially focused landside environment while driving a high-quality customer experience aligned to the airport’s strategic ambitions for growth across both commercial and cargo operations.

This role will play a key part in positioning DSA as a leading regional airport by establishing operational excellence, strong stakeholder relationships, and a customer-first culture.

Key Responsibilities Include

Development and implementation of landside operations, policies and procedures to deliver a safe, compliant, and efficient operation of all landside areas, including forecourt management, car parks, access control, and terminal front-of-house services. Ensuring all landside activities meet regulatory, safety, and security standards.
Lead, coach, and develop the Landside and Customer experience team, promoting accountability, engagement, and high performance. Ensuring appropriate resourcing, training, and capability within the landside operation. Embed a strong safety, compliance, and customer service culture across the team

Their role is critical in ensuring business continuity and prioritising recovery efforts, either through direct involvement or as a designated member of the airport’s Incident Management Team.

The successful Candidate:

We’re looking for a dynamic and experienced leader to head our Landside & Customer Experience function. The ideal candidate will have a strong background in managing large, diverse operational teams and a proven ability to develop and implement long-term strategic workforce plans.

You’ll bring excellent forward planning and analytical skills, using data to inform and support key operational decisions. Your communication and influencing abilities will be second to none, enabling you to engage confidently with stakeholders at all levels—from front-line colleagues to senior directors.

We’re seeking someone who is highly self-motivated, creative, and proactive, with the ability to organise and coordinate teams to deliver shared objectives.

For this role you must also hold the below:

Experience of delivering high-quality customer experience strategies
IT literacy
Valid UK Full Driving Licence

What We Offer

In return, you will have the opportunity to play a vital role in the successful relaunch of Doncaster Sheffield Airport and be part of a committed team focused on professionalism and continuous improvement.

We can offer:

Leading defined benefit pension scheme with generous employer contributions
29 days annual leave (rising to 34 after 5 years) plus 8 bank holidays
Eligibility for Shared Cost AVCs
Relocation package up to £8.5K
Broad range of family friendly workplace policies
Health Cash Plan
Cycle to work and home technology salary sacrifice schemes
Wide range of employee discounts and wellbeing benefits
Financial wellbeing support including affordable loans
Free access to Occupational Health, counselling and physiotherapy
The opportunity to shape the future of one of the UK’s most exciting airport redevelopment projects.

Please ensure you view the job summary as you will need to demonstrate in your application form how you meet the required criteria.

If you require support with completing the application or with interview skills in general, please contact the Advance team via email [email protected] or visit their website www.advancedoncaster.co.uk for further details.

It is anticipated shortlisting will take place week commencing 6th July 2026 and that interviews will be held week commencing 13th July 2026.

For further details or to arrange an informal chat please email: [email protected] and we will respond to arrange a convenient time.

To apply for the role please complete the attached application form and return to [email protected]

Apply Now

Refine Your Search

head of customer experience jobs in rotherham, syk

Head of Landside & Customer Experience

Head of B2C Sales

Sales Admin

Marketing Manager

Sales Advisor

University Partnerships Manager

Head of Retail

Head of Regeneration

Marketing Events & Partner Support Coordinator

Customer Service Team Leader

Operations & Office Coordinator - Part Time

Customer Relations Consultant

AI Product Manager

Customer Experience Lead - Customer Intelligence

Customer Support Agent

Assistant Manager

Operations Support Officer

Service Manager, MASH

Talent Acquisition Partner

Business Support Administrator

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