Directorate: Corporate Services
Salary: £8.00 per hour/ £15,434.27 per annum from 1st April 2026, for all ages in their first year of the apprenticeship. The National Minimum Wage as appropriate to age is then paid for the remainder of the apprenticeship contract following completion of the first year. For more information on the rates of pay click on the following link: https://www.gov.uk/national-minimum-wage-rates
Do you enjoy using technology, working with data, and learning new skills? Are you looking for an exciting opportunity to grow your skills, gain practical experience, and work towards valuable qualifications? If so, we'd love to hear from you.
We are pleased to offer an exciting opportunity for an Apprentice HR Technical Support Officer within the HR Technical Support and Management Information Team, part of the HR Service Centre.
The HR Service Centre delivers payroll, and related services to Rotherham Council and to a range of external customers. It is a customer focused, fast moving and high-volume service, with around 20,000 salaries processed each month. Central to the effective delivery of the service is the HR and Payroll system and the successful applicant will help to maintain and develop the system and support its users (our customers).
The HR Service Centre currently operates a flexible working model which will include both home and office working on site at Riverside House in Rotherham. However, this could change at any time to meet changing business and service needs.
As an Apprentice HR Technical Support Officer, you will receive training and support from experienced colleagues whilst developing knowledge and skills in management information, reporting, systems support and customer service. Much of your time will be spent supporting the Management Information function, helping to produce, validate and distribute HR and payroll reports, analysing data, and assisting with requests for management information from customers and stakeholders.
Alongside this, you will gain experience of the wider responsibilities of the HR Technical Support Team, including supporting system users, assisting with system maintenance and housekeeping activities, helping to maintain workflows and processes, undertaking data uploads, testing system improvements, and creating and updating user guidance and supporting documentation. This will provide you with a broad understanding of how HR, payroll, systems and data work together to support the organisation
We are looking for someone who is enthusiastic, curious and eager to learn. You should enjoy using technology, have good attention to detail, be comfortable communicating with colleagues and customers, and be keen to develop your analytical and problem-solving skills. An interest in working with data and understanding how information can be used to support business decisions would be advantageous. No previous experience in HR, payroll, reporting or systems support is required, as full training and support will be provided throughout your apprenticeship.
When submitting your application, please remember to give examples in the ‘Skills and Experience’ section of how you meet the essential shortlisting criteria listed on the first page of the Job & Person Profile.
Please refer to the Job Profile and supporting document to learn more about this exciting apprenticeship opportunity.
For further details or to arrange an informal discussion, please contact Chris Dyson, HR System Senior Specialist on 01709 823224 or [email protected]
In-person interviews for shortlisted candidates will take place on site at Riverside House in Rotherham week commencing 21 and 28 September 2026.
The interview process will consist of a skills-based exercise, a panel interview with the opportunity for you to ask questions.
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.
