This role plays a vital part at the heart of the ward, providing a welcoming and efficient first point of contact for patients, relatives, and clinical staff.
You will deliver a high-quality front-line administrative service, supporting the smooth day-to-day running of the ward while ensuring patients and visitors receive a professional and compassionate “front door” experience during their visit.
Alongside this, you will be responsible for accurately recording and updating patient information within clinical systems, including admissions, discharges, and transfers. Maintaining exceptional data quality is essential, with strict adherence to Trust policies, health records standards, and information governance requirements.
The role requires strong organisational skills and the ability to manage your workload effectively in a busy environment. Flexibility is key, as you may be required to support different wards and adapt to evolving service needs. You will play an important part in ensuring both operational efficiency and a positive patient experience.
Maintain any paper based documentation and prepare for admission . After patient discharge send paperwork to relevant areas for processing. Provide accurate data quality information . Tracking notes Filing duties when needed. Ordering of stores. keeping the reception area tidy . booking appointments
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To maintain any paper based documentation on the ward relating to patients admission and
discharge.
2. To liaise with the data quality department to report any anomalies’ found in any patient data on
the trusts clinical systems, highlighting errors or concerns and to participate at the trusts data
quality meetings as requested.
3. To be responsible and accountable for requesting, sourcing and tracking patient case notes for
both inpatients, filing and investigation
4. To ensure any elective patients have their notes available to the clinical staff the day before
admission.
5. To be responsible for the creation of admission bundles and electronic event packs, ensuring
packs are set up and filed in accordance with the Trust electronic filing policy.
