Help desk engineer Work, Jobs in Rothwell, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
6d
Shift Technician
ISS Facility Services —Northampton
- £42,000 - £45,000 a year
- Rotating shift
- Maintenance
- In-person
Quick apply
IT Systems Engineer (Boomi)
Multi-Color Corporation —Daventry
- Full-time
- Computer Science
- Engineering
- ERP systems
Quick apply
Technical Service Coordinator
Paragon Banking Group —Northampton
- Part-time
- Microsoft Outlook
- IT
- Annual leave
- Employee assistance programme
1d
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
10d
Senior Geo - Environmental Engineer
PickEverard —Leicester
- AutoCAD
- Engineering
- Driving
- Annual leave
- Employee assistance programme
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills
10d
Administration Coordinator
Bellrock Property and Facilities Management —Leicester
- £29,000 a year
- Hybrid work
- Data entry
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Hard Services Manager
Amey Ltd —Northampton
- Full-time
- Travel
- Contracts
- Leadership
- Annual leave
Quick apply
7d
Mechanical Contracts Manager
Blackrow Group —Leicester
- £55,000 - £73,109 a year
- Full-time
- Hybrid work
- Management
- Project management
- Welding
Quick apply
Regional Service Manager
JIK-Integral UK Limited —Belgrave
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance programme
- Employee discount
Quick apply

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

MCP
Customer service
IT support
Communication skills
Time management
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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